"internet explorer had encounter a problem and needs to close"

[eddy]

i got the error message : "internet explorer had encounter a problem and
needs to close" while listening to music and watching internet video
halfway. whats the remedy. i tried several methods but to no avail. (like
uncheck 3rd party browser, delete brower helper tools from regedit, and
using other browser like firefox and opera. )(i still get the same error
message- *** had encounter a problem and needs to close. what is the
solution ? what is the problem ? pls help.

 

[Maurice N ~ MVP]

Hello Eddy,
If you've gotten the similar abends from 3 different browsers, the odds are fairly high there is a hardware issue.
It may be overheating or it may be bad or marginal RAM memory.

Run a ram memory tester like MEMTEST86.
See http://www.memtest86.com/

Insure your memory checks out ok.

More on program crashes:
See what Event Viewer has in it's log. Select Start button/ select Run , then type in

eventvwr.msc<enter>

-- or Go to Control Panel / Performance and Maintenance/Administrative Tools >Event Viewer.

Review the sections and look for Errors or Warnings that match the time the event occurred.
Double click---the information "may" give a clue.


Right Click the My Computer icon on desktop. Select Properties.
Next, select Advanced. Look for a block that says Startup and recovery. Press the settings button.
In System failure section, turn off (un-check) Automatically restart.
Write an event to system log should be Checked (selected).

Apply change.

 

[Guest]

I keep getting the same message, if you click 'send error report' then close
the window when it tells you, you can click a 'more info' button, so I did,
it said there was no remedy but my computer needs updates, so I updated. I'm
still getting the problem message, anyone know what to do?

 

[Maurice N ~ MVP]

Did you get & then run memtest86 ? as per my reply to eddy

 

[q_q_anonymous]

Hello Eddy,
If you've gotten the similar abends from 3 different browsers, the odds are fairly high there is a hardware issue.
It may be overheating or it may be bad or marginal RAM memory.

Run a ram memory tester like MEMTEST86.
See http://www.memtest86.com/

I once suspected a RAM problem, had read alot about the good of
MEMTEST86. I let it run all night, and it was still running. I decided
it was just ridiculous / "wasn't for me".

if you suspect RAM then-
If you have 2 RAM modules, take 1 out, then try the other 1 out. See if
problem persists
If you only have 1 RAM module, then buy another one and try it in
there.

It may be audio card.
You mentioned music and video. I think i've had a similar problem with
a bad Audio card or driver. Try uninstalling the audio driver and
removing the soundcard. See if there's still a problem
You could do the same for the video card, but your prob reminds me of
the audio card prob I had.

 

[eddy]

i had done a memory test n there was nothing wrong with my ram.
i suspect its a kind of spyware or virus that my programs could not detect.
or it might be due to network problems. but i just couldnt being able to
remedy n solve the problem. pls help.

Did you get & then run memtest86 ? as per my reply to eddy