matthewsmr said:
I'm running windows xp professional with sp2 and internet explorer v6.0
sp2. When I try to run internet explorer for the second time, I get
the error message "Windows Explorer has encountered a problem and needs
to close. We are sorry ....
If I hit debug, I am able to pull up internet explorer after it clears
my desktop and then puts most of the desktop back. An error file is
created but I am unable to find it.
any help would be appreciated
mark
I lied. Here is an output text file for the error.
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="280064" CHECKSUM="0xB8240DF1"
BIN_FILE_VERSION="5.1.2600.2818" BIN_PRODUCT_VERSION="5.1.2600.2818"
PRODUCT_VERSION="5.1.2600.2818" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2818
(xpsp_sp2_gdr.051228-1427)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4D0D0" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2818"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2818" LINK_DATE="12/29/2005
02:54:35" UPTO_LINK_DATE="12/29/2005 02:54:35" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll"
INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553472"
CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8450560"
CHECKSUM="0xBA1815C3" BIN_FILE_VERSION="6.0.2900.2763"
BIN_PRODUCT_VERSION="6.0.2900.2763" PRODUCT_VERSION="6.00.2900.2763"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2763 (xpsp_sp2_gdr.050922-1642)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x81CD3E"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2763"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2763" LINK_DATE="09/23/2005
03:05:26" UPTO_LINK_DATE="09/23/2005 03:05:26" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577024"
CHECKSUM="0xE2FA2429" BIN_FILE_VERSION="5.1.2600.2622"
BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2622
(xpsp_sp2_gdr.050301-1519)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x9505C" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2622"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005
18:09:29" UPTO_LINK_DATE="03/02/2005 18:09:29" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="658432"
CHECKSUM="0x13F50C71" BIN_FILE_VERSION="6.0.2900.2753"
BIN_PRODUCT_VERSION="6.0.2900.2753" PRODUCT_VERSION="6.00.2900.2753"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.2900.2753
(xpsp_sp2_gdr.050902-1326)" ORIGINAL_FILENAME="wininet.dll"
INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA4E6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2753"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2753" LINK_DATE="09/02/2005
23:52:06" UPTO_LINK_DATE="09/02/2005 23:52:06" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows(TM) Operating System" FILE_VERSION="3.10"
ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
<EXE NAME="NavShExt.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="NAVSHEXT.DLL" SIZE="218736"
CHECKSUM="0x7F587BFF" BIN_FILE_VERSION="11.0.16.2"
BIN_PRODUCT_VERSION="11.0.16.0" PRODUCT_VERSION="11.0.16"
FILE_DESCRIPTION="Norton AntiVirusNAVShellExt Module"
COMPANY_NAME="Symantec Corporation" PRODUCT_NAME="Norton AntiVirus"
FILE_VERSION="11.0.16.2" ORIGINAL_FILENAME="NAVShExt.dll"
INTERNAL_NAME="NAVShellExt" LEGAL_COPYRIGHT="Norton AntiVirus 2005 for
Windows 98/ME/2000/XP Copyright © 2004 Symantec Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3CEFF"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.0.16.2"
UPTO_BIN_PRODUCT_VERSION="11.0.16.0" LINK_DATE="10/19/2005 19:42:40"
UPTO_LINK_DATE="10/19/2005 19:42:40" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
</DATABASE>
