Hi Keith,
Thanks for your updates.
According to Network Connection problem, it could have many reasons.
Sometimes, it is caused by anti-virus software or other 3rd party products.
If you are interested in the root cause of this problem, let's perform some
troubleshooting steps as follows.
How to troubleshoot by using the System Configuration utility in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;EN-US;310560
Sincerely,
Carsyn Gu
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "idaspud" <
[email protected]>
| References: <#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<exJD7#
[email protected]>
<
[email protected]>
<ug#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: Re: Internet connection status
| Date: Wed, 17 Nov 2004 12:55:52 -0700
| Lines: 280
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.windowsxp.network_web
| NNTP-Posting-Host: 24-119-49-77.cpe.cableone.net 24.119.49.77
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
phx.gbl
| Xref: cpmsftngxa10.phx.gbl microsoft.public.windowsxp.network_web:204233
| X-Tomcat-NG: microsoft.public.windowsxp.network_web
|
| Hi Carsyn,
|
| I have not changed, nor installed any third party software related to
| networking on my machine. I haven't even installed any service packs, as I
| have read of too many problems. I only install security related hot fixes,
| that auto-update suggests, and only after reading the full description.
When
| I first got the computer, I installed any update that came along, and
wound
| up with huge problems. I ended up wiping the computer clean and
reinstalling
| windows. This within the first 3 weeks. Since then, (Well over a year), I
| have only installed security related patches. I do check the list to make
| sure I am not having the issue a hot fix claims to repair. "If it ain't
| broke, don't fix it," has since become my hot fix/sp.x motto!
|
| Hmmm, thinking about it a bit more, I had installed windows .NET
package
| because a later ver of Partition Magic needed it, but didn't like what it
| did to my computer, so uninstalled it, and now use a lower ver of
Partition
| Magic. Otherwise, I have not installed anything even remotely related to
| networking. The internet gateway appeared only after I had purchased a
| router, (D-Link DI-604), and quit using the computer as a ICS server to my
| other computers, and this before I had installed the .net package.
|
| Thanks
| Keith
|
| | > Hi Keith,
| >
| > Thanks for your posting.
| >
| > The gateway package is not related to your Windows system. Please let me
| > know what your gateway is. Is it a Microsoft Product? If it's not,
please
| > contact the gateway provider.
| >
| > And, according to the network connection issue, does it now work well
| after
| > a clean boot?
| >
| > Please feel free to write to me if you have any unclear.
| >
| > Sincerely,
| > Carsyn Gu
| > Microsoft Online Partner Support
| >
| > Get Secure! -
www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via
| > your newsreader so that others may learn and benefit
| > from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| >
| > --------------------
| > | From: "Keith" <
[email protected]>
| > | References: <#
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <exJD7#
[email protected]>
| > <
[email protected]>
| > <ug#
[email protected]>
| > <
[email protected]>
| > | Subject: Re: Internet connection status
| > | Date: Tue, 16 Nov 2004 15:06:09 -0700
| > | Lines: 172
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
| > | Message-ID: <
[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.network_web
| > | NNTP-Posting-Host: 24-119-49-77.cpe.cableone.net 24.119.49.77
| > | Path:
| >
|
cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
| > phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.network_web:204071
| > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
| > |
| > | Carsyn,
| > |
| > | Well, an interesting thing happened. I decided to check the Status
| > | again, before trying your next suggestion, and now it works. The
status
| > | window stays open and I can view the stats. However, in the stats
| window,
| > in
| > | the activity section, there is the packets sent and received. I have
| three
| > | items, Internet --- Internet Gateway --- My Computer. Here is how it
| > looks:
| > |
| > | Internet Internet Gateway MyComputer
| > |
| > | Packets Sent: Not Available 10,655
| > | Packets Received: 1,186,879 9,255
| > |
| > | The packet count is constantly counting up. I realize having a few
| > | programs that auto-update, I will cause traffic, however is around 800
| > sent
| > | and 600 received in 60 seconds normal? I went ahead and performed the
| > | msconfig steps from your last post, and checked the stats. The window
| came
| > | up ok, and stayed open. This time, after a few min, the Internet
Gateway
| > | Packets Sent showed 0 instead of Not Available, and stayed at 0, all
the
| > | while packets were racking up elsewhere. I went to a few web sites to
| get
| > | some traffic going and then rechecked the stats. Internet Gateway
still
| > | showed 0 Packets Sent, while My Computer showed a packet increase. So
| now
| > a
| > | little twist in the works. Oh, and I have stupidly neglected to tell
you
| > | that even when NO email, browser window, and with no programs running,
| my
| > | pointer gets a little hour glass for just a second or two randomly.
This
| > | started quite a while ago, and so I cannot tell you exactly what
change
| in
| > | the system might have taken place. ...Sorry
| > |
| > | So there is the latest.. Thanks
| > | Keith
| > |
| > | | > | > Hi Keith,
| > | >
| > | > Thanks for coming back to me.
| > | >
| > | > Let's try the steps.
| > | >
| > | > 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > | > (without
| > | > the quotation marks). Click OK.
| > | >
| > | > 2. On the General tab, click to enable the Selective Startup button.
| > | >
| > | > 3. Clear the check mark for "Load startup Items".
| > | >
| > | > 4. Click Apply. Click OK. Restart the computer to enable the
changes.
| > | >
| > | > 5. Launch Internet Connection to see if it works.
| > | >
| > | > Let's me know the result at your earliest convinience.
| > | >
| > | >
| > | > Sincerely,
| > | > Carsyn Gu
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! -
www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via
| > | > your newsreader so that others may learn and benefit
| > | > from your issue.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | rights.
| > | >
| > | > --------------------
| > | > | From: "Keith" <
[email protected]>
| > | > | References: <#
[email protected]>
| > | > <
[email protected]>
| > | > <
[email protected]>
| > | > <
[email protected]>
| > | > <exJD7#
[email protected]>
| > | > <
[email protected]>
| > | > | Subject: Re: Internet connection status
| > | > | Date: Mon, 15 Nov 2004 12:02:28 -0700
| > | > | Lines: 61
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
| > | > | Message-ID: <ug#
[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.network_web
| > | > | NNTP-Posting-Host: 24-119-49-77.cpe.cableone.net 24.119.49.77
| > | > | Path:
| > | >
| > |
| >
|
cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09
| > | > phx.gbl
| > | > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.windowsxp.network_web:203901
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
| > | > |
| > | > | Carsyn,
| > | > |
| > | > | Thanks so much for your help so far. I'm sorry for the laps
| > | in-between
| > | > | messages, but I have had a hectic schedule the last week. Please
| bear
| > | with
| > | > | me, as I am very much interested in getting to the bottom of this
| > | problem
| > | > |
| > | > | The virus program I use is Norton's 2004 ver, 10.0.1.13, and
the
| > | > latest
| > | > | definition file is 11/12/2004. I scaned the computer with AVG 7.0
| free
| > | > | version and the latest definition file this evening, with no virus
| > | found.
| > | > I
| > | > | have scanned with Ad-Aware SE and it's latest definition file and
| with
| > | > | Spybot and it's latest definition file as well. I agree that it
| feels
| > | like
| > | > | virus activity, but so far nothing I scan with has found anything.
| > | > |
| > | > | Thanks again for your help,
| > | > |
| > | Keith
| > | > |
| > | > | ----- Original Message -----
| > | > | From: "Carsyn Gu [MSFT]" <
[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.network_web
| > | > | Sent: Friday, November 12, 2004 1:05 AM
| > | > | Subject: Re: Internet connection status
| > | > |
| > | > |
| > | > | > Hi Keith,
| > | > | >
| > | > | > Thanks for your update.
| > | > | >
| > | > | > It is mostly like a virus infection based on the symptom you
| > described
| > | > to
| > | > | > me. May I know which Anti-Virus software you have installed in
| your
| > | > system
| > | > | > and what's the lastest virus database you've upgraded?
| > | > | >
| > | > | > I need more information to perform research. Thanks.
| > | > | >
| > | > | >
| > | > | > Sincerely,
| > | > | > Carsyn Gu
| > | > | > Microsoft Online Partner Support
| > | > |
| > | > |
| > | > |
| > | > | | > | > | > Hi Keith,
| > | > | >
| > | > | > Thanks for your update.
| > | > | >
| > | > | > It is mostly like a virus infection based on the symptom you
| > described
| > | > to
| > | > | > me. May I know which Anti-Virus software you have installed in
| your
| > | > system
| > | > | > and what's the lastest virus database you've upgraded?
| > | > | >
| > | > | > I need more information to perform research. Thanks.
| > | > | >
| > | > | >
| > | > | > Sincerely,
| > | > | > Carsyn Gu
| > | > | > Microsoft Online Partner Support
| > | > | >
| > | > | > Get Secure! -
www.microsoft.com/security
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| > |
| >
|
|
|
