Installing camera driver(s)

[Bruce Remick]

I am having problems uploading images from my Canon digital camera. Everything
worked fine before I uninstalled Norton NIS-- the only thing I can think of that
may have caused this problem.

I checked Control Panel/Scanners and Cameras and notice my camera is not among
the icons shown. But I seem to recall it wasn't shown there when all was
working fine. I tried to use the [Add an Imaging Device] link, in case the
software somehow stopped recognizing my camera. No Canon camera was listed
among the various devices. I have the disc that came with the camera which
contains a twain driver and WIA driver along with the other software. I clicked
[have disc], hooked up the camera to a USB port, and inserted the disc. I get a
message that "the specified location does not contain information about your
hardware". I would like to determine if my system does indeed recognize my
camera, and if not, how to get the appropriate drivers installed.

Bruce

 

[RJK]

In my view, (unless there's a stupid Serial interface required like that in
some horrid mobile 'phone cameras), it's best to not put the cd that came
with a camera anywhere near the PC, let alone in it. ...unless you really
do want to install all the junk on that cd !

Most digital cameras when connected to the PC via a USB lead are detected by
XP as a "mass storage device" and assigned the next available drive letter.
i.e. e.g. Use Windows Explorer to click on your "new/temporary" drive letter
and directly access your photos / copy 'em to hard disk etc.

regards, Richard

 

[Guest]

I too have a Canon camera, it's a SureShot mode. It does not put an icon in
the Control Panel/Scanners and Cameras. When you connect the camera to the
USB port it should either prompt you as to where to download or tell you New
Device Found.

Milt

 

[Plato]

I am having problems uploading images from my Canon digital camera. Everything
worked fine before I uninstalled Norton NIS-- the only thing I can think of that
may have caused this problem.

Perhaps you need a better removal of NIS.
http://www.bootdisk.com/helpdesk.htm

 

[Allen]

I am having problems uploading images from my Canon digital camera. Everything
worked fine before I uninstalled Norton NIS-- the only thing I can think of that
may have caused this problem.

I checked Control Panel/Scanners and Cameras and notice my camera is not among
the icons shown. But I seem to recall it wasn't shown there when all was
working fine. I tried to use the [Add an Imaging Device] link, in case the
software somehow stopped recognizing my camera. No Canon camera was listed
among the various devices. I have the disc that came with the camera which
contains a twain driver and WIA driver along with the other software. I clicked
[have disc], hooked up the camera to a USB port, and inserted the disc. I get a
message that "the specified location does not contain information about your
hardware". I would like to determine if my system does indeed recognize my
camera, and if not, how to get the appropriate drivers installed.

Bruce

I also have a Canon. I can download from the camera, but I've done that
only once. I bought a cheap (maybe $10) card reader which will read many
different kinds of camera cards. There is an answer in a help column in
either the September or October 2006 issue of PC Photo that addresses
the specific question about downloading from the camera vs card reader.
Among the issues that it addresses are camera battery use and possible,
though unlikely, corruption of the software in the camera in case of a
crash. This column might appear on their web site, www3.pcphotomag.com,
thiough I haven't looked there. I find this approach much better than
direct download from the camera, although I return the card to the
camera to erase the images after downloading to protect the formatting
of the card. Good luck.
Allen

 

[Bruce Remick]

Perhaps you need a better removal of NIS.
http://www.bootdisk.com/helpdesk.htm

Thanks for the advice. I went to the above link and clicked on the SYMnrt.exe
Uninstaller for Most Norton's 2005/05 Products, but get a "Page cannot be
displayed" message. Could my Windows firewall be blocking it? If so, how do I
get to the firewall to deactivate it?

Bruce

 

[Bruce Remick]

I too have a Canon camera, it's a SureShot mode. It does not put an icon in
the Control Panel/Scanners and Cameras. When you connect the camera to the
USB port it should either prompt you as to where to download or tell you New
Device Found.

On mine (Canon PowerShot SD200), once I brought up the software app, connected
the camera to the USB port, and turned the camera on, the blue light on a camera
button used to come on within seconds. Pressing it started the download of all
images. Now, if I press the acquire images button in the software window, I get
a message "Camera Window is already running. Start aborted." message.
Everything worked just fine until after I uninstalled Norton. Frustrating!

I uninstalled all the Canon software and reinstalled everything from the disc,
but it still doesn't work.

Bruce

 

[Bruce Remick]

In my view, (unless there's a stupid Serial interface required like that in
some horrid mobile 'phone cameras), it's best to not put the cd that came with
a camera anywhere near the PC, let alone in it. ...unless you really do want
to install all the junk on that cd !

Most digital cameras when connected to the PC via a USB lead are detected by
XP as a "mass storage device" and assigned the next available drive letter.
i.e. e.g. Use Windows Explorer to click on your "new/temporary" drive letter
and directly access your photos / copy 'em to hard disk etc.

regards, Richard

I never heard of camera CD's being a problem before, but I'll try what you said.
Thanks.

Bruce

 

[Plato]

Thanks for the advice. I went to the above link and clicked on the SYMnrt.exe
Uninstaller for Most Norton's 2005/05 Products, but get a "Page cannot be
displayed" message. Could my Windows firewall be blocking it? If so, how do I
get to the firewall to deactivate it?

Thanks for the heads up. Symantec changed a few urls evidentally. I
have it all fixed now. Thanks again.

 

[Bruce Remick]

In my view, (unless there's a stupid Serial interface required like that in
some horrid mobile 'phone cameras), it's best to not put the cd that came with
a camera anywhere near the PC, let alone in it. ...unless you really do want
to install all the junk on that cd !

Most digital cameras when connected to the PC via a USB lead are detected by
XP as a "mass storage device" and assigned the next available drive letter.
i.e. e.g. Use Windows Explorer to click on your "new/temporary" drive letter
and directly access your photos / copy 'em to hard disk etc.

regards, Richard

I think I got lost in Explorer, not really knowing what to look for. How can I
recognize the drive letter assigned to my Canon, and what folder should I be
looking in? Are you saying that I can download images directly from my camera,
via USB connection, to a disc or some other destination on my hard drive without
going through the camera software browser? Is it too lengthy a process to
describe here?

Bruce

 

[RJK]

I think I got lost in Explorer, not really knowing what to look for. How
can I recognize the drive letter assigned to my Canon, and what folder
should I be looking in? Are you saying that I can download images
directly from my camera, via USB connection, to a disc or some other
destination on my hard drive without going through the camera software
browser? Is it too lengthy a process to describe here?

Bruce

 

[RJK]

Unless defaults have been changed, when the camera is plugged in and
switched on, (and maybe "PC mode" / File Transfer etc. needs to be selected
on the camera), you should get a pop-out balloon from the system tray
(default position - screen lower left), indicating that the device has been
recognised - as a "mass storage device". ...and again, so long as defaults
have not been changed, XP will ask you what you want to do with it in the
form of a window with several icons in it, (If a window doesn't appear, is
the camera switched on?), one icon looks like a yellow folder - for you to
access the DCIM (digital camera interface module) folder in the camera /
memory !

Using Windows Explorer, the drive letter is easy to spot, it's the one that
wasn't present before you connected the camera.

Start Windows Eplorer and make sure the "Folders" pane is showing (default
position is on the left). If it isn't :-
Windows Explorer | View | Explorer Bar | Folder should switch it on.
Expand the "My Computer" branch so that you can see your drive letters, plug
in the camera and you'll see a new drive letter appear !

regards, Richard

 

[RJK]

...ummm a quick afterthought, ....you were using "Window Explorer," and not
Windows Internet Explorer I hope ?

regards, Richard

 

[Bruce Remick]

Unless defaults have been changed, when the camera is plugged in and switched
on, (and maybe "PC mode" / File Transfer etc. needs to be selected on the
camera), you should get a pop-out balloon from the system tray (default
position - screen lower left), indicating that the device has been
recognised - as a "mass storage device". ...and again, so long as defaults
have not been changed, XP will ask you what you want to do with it in the form
of a window with several icons in it, (If a window doesn't appear, is the
camera switched on?), one icon looks like a yellow folder - for you to access
the DCIM (digital camera interface module) folder in the camera / memory !

Using Windows Explorer, the drive letter is easy to spot, it's the one that
wasn't present before you connected the camera.

Start Windows Eplorer and make sure the "Folders" pane is showing (default
position is on the left). If it isn't :-
Windows Explorer | View | Explorer Bar | Folder should switch it on.
Expand the "My Computer" branch so that you can see your drive letters, plug
in the camera and you'll see a new drive letter appear !

regards, Richard

Thanks! You've given me enough to chew on that I'm sure I can fumble my way
into downloading images again. I just tried what you described and was able to
transfer images from my camera to My Pictures in XP! You've got me working
again -- not via the steps I'm used to, but working nonetheless. Thanks again
for your help.

Bruce

 

[Peter A. Stavrakoglou]

Thanks! You've given me enough to chew on that I'm sure I can fumble my
way into downloading images again. I just tried what you described and
was able to transfer images from my camera to My Pictures in XP! You've
got me working again -- not via the steps I'm used to, but working
nonetheless. Thanks again for your help.

Bruce

As long as everything is working for you, I guess you're fine with the
situation as it is. However, IMO, an easy solution to your problem would be
to get a card reader and use that to get the diles from your memory card to
the computer. It's quick, easy, and doesn't use up your camera's bettery
power.

 

[RJK]

.... this is good advice i.e. "Card Reader."

FWIW - I'd been "making do" with a USB 1.1 xD card reader, and I recently
installed an "EZcool 33in1 card reader+firewire,USB and audio" into a 3 1/2"
bay so that I get USB 2.0 transfer speed. BIG difference

regards, Richard