Installed new hard drive...not recognized

[granjan]

I installed a new Seagate Barracuda 500 gb Sata internal hard drive
on my daughter's computer to replace a bad Seagate Barracuda 7200.7
Sata 120 gb hard drive. The computer is a Dell XPS Generation 2
desktop about 5 years old with XP. I downloaded drivers from Dell
site and put them on a floppy. I have all the original cd's to
reload Windows but when I try to load Windows XP sp1 from the cd it
appears to be doing just what it should until it gets to 'Welcome to
Setup" with options: To set up Windows XP now press ENTER
To
repair.....pressR
To quit
setup press F3
None of these options work...the only option I have is to restart
the computer.
What am I missing here? I have replaced hard drives before but
never had any problems. Please I need help. I don't really know
what other information you need so just let me know.
Janice

 

[JS]

The original drive may be a SATA-I drive,
The new drive most likely is a SATA-II drive.

Check to see if there is a jumper setting for the
new drive to force it to run in SATA-I mode.

 

[Gerry]

granjan

Does the BIOS recognise the drive?

Has the drive been formatted?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[dadiOH]

I have all the original cd's to
reload Windows but when I try to load Windows XP sp1 from the cd it
appears to be doing just what it should until it gets to 'Welcome to
Setup" with options: To set up Windows XP now press ENTER
To
repair.....pressR
To quit
setup press F3
None of these options work...the only option I have is to restart
the computer.
What am I missing here?

USB keyboard? If so, look in BIOS to be sure USB is enabled.

--

dadiOH
____________________________

dadiOH's dandies v3.06...
....a help file of info about MP3s, recording from
LP/cassette and tips & tricks on this and that.
Get it at http://mysite.verizon.net/xico

 

[Tim Meddick]

As "dadiOH" suggested - it may be your keyboard.

What makes you think that it's the hard drive at fault?

Your BIOS settings may have been affected (disabling USB keyboard
support) when you opened up the back of the PC to install the drive.

The information you give is a bit incomplete:

In the initial phase of Setup, you would have either got the option [R]
to -


Press R to Repair using Recovery Console.


....or


To repair an existing Windows installation press R



....which was that you saw???

==

Cheers, Tim Meddick, Peckham, London.

 

[granjan]

How do check this?

| The original drive may be a SATA-I drive,
| The new drive most likely is a SATA-II drive.
|
| Check to see if there is a jumper setting for the
| new drive to force it to run in SATA-I mode.
|
| --
| JS
| http://www.pagestart.com
|
|
|
| | >I installed a new Seagate Barracuda 500 gb Sata internal hard
drive
| > on my daughter's computer to replace a bad Seagate Barracuda
7200.7
| > Sata 120 gb hard drive. The computer is a Dell XPS Generation 2
| > desktop about 5 years old with XP. I downloaded drivers from
Dell
| > site and put them on a floppy. I have all the original cd's to
| > reload Windows but when I try to load Windows XP sp1 from the cd
it
| > appears to be doing just what it should until it gets to
'Welcome to
| > Setup" with options: To set up Windows XP now press ENTER
| > To
| > repair.....pressR
| > To
quit
| > setup press F3
| > None of these options work...the only option I have is to
restart
| > the computer.
| > What am I missing here? I have replaced hard drives before but
| > never had any problems. Please I need help. I don't really know
| > what other information you need so just let me know.
| > Janice
| >
| >
|
|

 

[granjan]

It is a wireless usb keyboard and mouse. Usb is enabled in bios.


| granjan wrote:
| > I have all the original cd's to
| > reload Windows but when I try to load Windows XP sp1 from the cd
it
| > appears to be doing just what it should until it gets to
'Welcome to
| > Setup" with options: To set up Windows XP now press ENTER
| > To
| > repair.....pressR
| > To
quit
| > setup press F3
| > None of these options work...the only option I have is to
restart
| > the computer.
| > What am I missing here?
|
| USB keyboard? If so, look in BIOS to be sure USB is enabled.
|
| --
|
| dadiOH
| ____________________________
|
| dadiOH's dandies v3.06...
| ...a help file of info about MP3s, recording from
| LP/cassette and tips & tricks on this and that.
| Get it at http://mysite.verizon.net/xico
|
|
|

 

[David B.]

Read the label on the drive or consult the documentation.

 

[granjan]

The drive has not been formatted. I don't think the bios recognized
the drive. It is showing a different #for hard drive. The # on the
new box is ST3500641AS-RK, and the # in bios is ST3500320AS.

| granjan
|
| Does the BIOS recognise the drive?
|
| Has the drive been formatted?
|
|
| --
|
|
| Hope this helps.
|
| Gerry
| ~~~~
| FCA
| Stourport, England
| Enquire, plan and execute
| ~~~~~~~~~~~~~~~~~~~
|
|
| granjan wrote:
| > I installed a new Seagate Barracuda 500 gb Sata internal hard
drive
| > on my daughter's computer to replace a bad Seagate Barracuda
7200.7
| > Sata 120 gb hard drive. The computer is a Dell XPS Generation 2
| > desktop about 5 years old with XP. I downloaded drivers from
Dell
| > site and put them on a floppy. I have all the original cd's to
| > reload Windows but when I try to load Windows XP sp1 from the cd
it
| > appears to be doing just what it should until it gets to
'Welcome to
| > Setup" with options: To set up Windows XP now press ENTER
| > To
| > repair.....pressR
| > To
quit
| > setup press F3
| > None of these options work...the only option I have is to
restart
| > the computer.
| > What am I missing here? I have replaced hard drives before but
| > never had any problems. Please I need help. I don't really know
| > what other information you need so just let me know.
| > Janice

 

[granjan]

To repair a windows installation using recovery console, press R

| As "dadiOH" suggested - it may be your keyboard.
|
| What makes you think that it's the hard drive at fault?
|
| Your BIOS settings may have been affected (disabling USB keyboard
| support) when you opened up the back of the PC to install the
drive.
|
| The information you give is a bit incomplete:
|
| In the initial phase of Setup, you would have either got the
option [R]
| to -
|
|
| Press R to Repair using Recovery Console.
|
|
| ...or
|
|
| To repair an existing Windows installation press R
|
|
|
| ...which was that you saw???
|
| ==
|
| Cheers, Tim Meddick, Peckham, London.
|
|
|
|
| | >I installed a new Seagate Barracuda 500 gb Sata internal hard
drive
| > on my daughter's computer to replace a bad Seagate Barracuda
7200.7
| > Sata 120 gb hard drive. The computer is a Dell XPS Generation 2
| > desktop about 5 years old with XP. I downloaded drivers from
Dell
| > site and put them on a floppy. I have all the original cd's to
| > reload Windows but when I try to load Windows XP sp1 from the cd
it
| > appears to be doing just what it should until it gets to
'Welcome to
| > Setup" with options: To set up Windows XP now press ENTER
| > To
| > repair.....pressR
| > To
quit
| > setup press F3
| > None of these options work...the only option I have is to
restart
| > the computer.
| > What am I missing here? I have replaced hard drives before but
| > never had any problems. Please I need help. I don't really know
| > what other information you need so just let me know.
| > Janice
| >
| >
|
|

 

[Gerry]

granjan

Change the wireless keyboard and mouse for an old functional wired
keyboard and mouse until the system is up and running.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Tim Meddick]

Your intuition seems to have been correct, it's a problem with
recognition of the drive.

Though, all this talk about whether the drive is formatted or not
baffles me.

Windows xp setup recognises and lists; physical drives; free
unformatted unpartitioned space; unformatted and formatted partitions.

It then gives you options of; creating a partition and formatting it or
formatting an existing partition.

So formatted / unformatted - it does not matter.

However, still the drive is not being detected by Windows setup!

Go back into the BIOS and see if everything looks okay with the drive.

It may well be that "JS" suggestion of SATA I vs. SATA II was your
best answer.

==

Cheers, Tim Meddick, Peckham, London.

 

[Lil' Dave]

http://www.seagate.com/ww/v/index.j...toid=2b089d2c3c90e010VgnVCM100000dd04090aRCRD

Put the entire above in your web address of your internet browser.

 

[R. McCarty]

The box # and the actual drive reported serial # wouldn't matter.

XP setup would not detect the drive if the SATA controller is set
to AHCI mode. For setup to see the drive you would need to set
the SATA controller to "Legacy" mode.

 

[Gerry]

granjan

Is your Windows XP CD one provided by Dell or a spare operating system
CD you happen to have?

You describe your Windows XP CD as SP1. What does it actually say on the
face of the disk?

What is your computer model?

How to install or upgrade to Windows XP
http://support.microsoft.com/kb/316941

Drive installation instructions
http://www.seagate.com/ww/v/index.j...e=en-US&reqPage=Support&supportReqTab=Install
or
http://snurl.com/k6ho1 [www_seagate_com]

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[JS]

See: http://www.seagate.com/images/support/en/us/cuda_sata_block.gif

 

[Paul]

The drive has not been formatted. I don't think the bios recognized
the drive. It is showing a different #for hard drive. The # on the
new box is ST3500641AS-RK, and the # in bios is ST3500320AS.

They're both 500GB drives

http://www.seagate.com/ww/v/index.j...e7f43110VgnVCM100000f5ee0a0aRCRD&locale=en-US

http://www.seagate.com/ww/v/index.j...0fafd010VgnVCM100000dd04090aRCRD&locale=en-US

If is possible the one you got, has a 32MB cache on the controller.
That might be one difference. That makes no difference to installation.

If you can see the ident string in the BIOS, then the cable communications
may be OK. You can install the jumper shown here ("limit") that "JS"
recommended, if you thought there was a communications problem - the jumper
is typically used when the motherboard has a VIA chipset (VT8237 etc).
I doubt the Dell uses a VIA, more likely an Intel one.

http://www.seagate.com/images/support/en/us/cuda_sata_block.gif

From other info on the web (such as a motherboard for sale on
Ebay), that box may be an S478 Northwood Intel processor,
with an Intel chipset. The Southbridge looks like an Intel
one.

The WinXP SP1 installer CD, should have a driver for
either a PCI mapped SATA drive, or for an I/O space
mapped drive. In the BIOS, it may say "Enhanced" and "SATA"
for example. And that should work with SP1, without pressing
F6.

If you selected RAID in the BIOS, that might need a driver and
be the source of the problem. But there would be little
incentive for the BIOS to be set that way, for the single
disk that was already in the computer.

If it is set to RAID, you'd need a floppy with a RAID driver.
You can still install a single disk, with the BIOS set to RAID,
as Intel calls that kind of install "RAID ready" method. And since
the following manual makes mention of RAID, it is possible for
Dell to ship the box with one disk drive, and a RAID driver
installed to work with it. That makes it easier to add a
second disk and migrate to RAID 0 or RAID 1.

Dell Dimension XPS Gen 2 (owners manual)

http://support.dell.com/support/edocs/systems/dimxpsg2/en/OM/T2310A02.pdf

This would be an example of the contents of a floppy from the
ICH5R RAID era. This is what my motherboard came with, for
a RAID driver.

Directory of A:\

07/03/2003 12:00 AM 7,650 iaStor.cat
07/03/2003 12:00 AM 3,058 iaStor.inf
07/03/2003 12:00 AM 274,816 iaStor.sys
07/03/2003 12:00 AM 11,042 License.txt
07/03/2003 12:00 AM 823 TXTSETUP.OEM
07/03/2003 12:00 AM 26,118 readme.txt

A few lines from the TXTSETUP.OEM file...

[scsi]
iaStor = "Intel(R) 82801ER SATA RAID Controller"

id = "PCI\VEN_8086&DEV_24DF&CC_0104","iaStor"

If you're still having problems, post a link to the
Dell driver page for that computer.

HTH,
Paul

 

[Anna]

I installed a new Seagate Barracuda 500 gb Sata internal hard drive
on my daughter's computer to replace a bad Seagate Barracuda 7200.7
Sata 120 gb hard drive. The computer is a Dell XPS Generation 2
desktop about 5 years old with XP. I downloaded drivers from Dell
site and put them on a floppy. I have all the original cd's to
reload Windows but when I try to load Windows XP sp1 from the cd it
appears to be doing just what it should until it gets to 'Welcome to
Setup" with options: To set up Windows XP now press ENTER
To
repair.....pressR
To quit
setup press F3
None of these options work...the only option I have is to restart
the computer.
What am I missing here? I have replaced hard drives before but
never had any problems. Please I need help. I don't really know
what other information you need so just let me know.
Janice

The drive has not been formatted. I don't think the bios recognized
the drive. It is showing a different #for hard drive. The # on the
new box is ST3500641AS-RK, and the # in bios is ST3500320AS.
Janice

Janice:
It's highly unlikely the problem you're experiencing is due to the fact that
your SATA HDD is a "SATA-II" model (3 Gb/sec data interface) and not a
"SATA-I" model (1.5 Gb/sec data interface). I do not think there's any
reason to change the disk's jumper setting.

In addition to the suggestions you've already received, let me add one
more...

Assuming you haven't already done so, check out the HDD with Seagate's HDD
diagnostic utility. It's conceivable you may be dealing with a defective
drive. There have been an unusual number of problems affecting Seagate's
later large-capacity HDD models, particularly 500 GB & greater...
See http://www.seagate.com/www/en-us/support/downloads/seatools

We're assuming, of course, that you've correctly connected the SATA HDD,
presumably to the same motherboard's SATA connector of the previous SATA
HDD.

Speaking of which...
You've indicated that the new SATA HDD is a replacement for the "bad"
Seagate Barracuda. You're certain that drive was indeed defective and that's
the only reason for the new replacement?
Anna

 

[bobster]

I recently connected a Western Digital 320G SATA hard drive in a Vantec
external enclosure to my computer. I first hooked it up via a USB port.
It was not recognized initially. The directions that came with the drive
described a procedure for formatting the drive which I did. After
formatting in NTFS it was recognized. I subsequently connected via the
furnished eSATA cable and all has been working fine.

Here's the procedure for formatting:

Control panel > Administrative tools > Computer management > Storage > Disk
management . IF (as was my case) the new disk appears, click on "format"
and select NTFS. Worked for me.

=====================================================================
I installed a new Seagate Barracuda 500 gb Sata internal hard drive
on my daughter's computer to replace a bad Seagate Barracuda 7200.7
Sata 120 gb hard drive. The computer is a Dell XPS Generation 2
desktop about 5 years old with XP. I downloaded drivers from Dell
site and put them on a floppy. I have all the original cd's to
reload Windows but when I try to load Windows XP sp1 from the cd it
appears to be doing just what it should until it gets to 'Welcome to
Setup" with options: To set up Windows XP now press ENTER
To
repair.....pressR
To quit
setup press F3
None of these options work...the only option I have is to restart
the computer.
What am I missing here? I have replaced hard drives before but
never had any problems. Please I need help. I don't really know
what other information you need so just let me know.
Janice

 

[JS]

Janice:
It's highly unlikely the problem you're experiencing is due to the fact
that your SATA HDD is a "SATA-II" model (3 Gb/sec data interface) and not
a "SATA-I" model (1.5 Gb/sec data interface). I do not think there's any
reason to change the disk's jumper setting.

In addition to the suggestions you've already received, let me add one
more...

Assuming you haven't already done so, check out the HDD with Seagate's HDD
diagnostic utility. It's conceivable you may be dealing with a defective
drive. There have been an unusual number of problems affecting Seagate's
later large-capacity HDD models, particularly 500 GB & greater...
See http://www.seagate.com/www/en-us/support/downloads/seatools

We're assuming, of course, that you've correctly connected the SATA HDD,
presumably to the same motherboard's SATA connector of the previous SATA
HDD.

Speaking of which...
You've indicated that the new SATA HDD is a replacement for the "bad"
Seagate Barracuda. You're certain that drive was indeed defective and
that's the only reason for the new replacement?
Anna

Anna,

Let me assure you that it is very likely that setting the jumper can make
all the difference having recently built 2 socket 478 systems using circa
2003/2004 motherboards and also repairing an old dell for a friend that some
systems just will not accept a SATA-II drive. The drive(s) either needs to
be jumpered to be SATA-I compatible or must be a SATA-I drive. I also found
out that a fourth
(6 year old) PC although it did not list SATA-II support in the manual or at
any OC site reviews did work at SATA-II speeds but only with the latest and
last drivers available installed for the motherboard, in this particular
instance research showed that the Intel chipset would support SATA-II.