Inbox subfolders not showing in outlook/exchange

[ICT User]

One of our users is not seeing their inbox subfolders in Outlook.
Outlook is connected via exchange. I know the folders are there
because when I export her mailbox using exmerge the folders appear.
If I logon to Outlook web access they are still not there unless i
logon using firefox - they then appear. I have also tried setting up
on a new pc/client and they are still not there. If i right click
inbox and create a new folder it doesnt show up. though if I create
one outside of inbox it all works ok. Not sure if this is an outlook
problem or exchange.

Any help would be greatly appreciated.

Thanks

ICTUser

 

[Roady [MVP]]

This could indicate corruption in the Exchange database. Have you checked
the logs on the Exchange server already?

If you restore the Exmerge to a test mailbox do they show up correctly then?

 

[ICT User]

I'm pretty sure there is no corruption in the exchange database as
nothing is suggesting that in the logs. I would have to dismount the
database to really check which I cant do at the moment. It only
appears to be this one account and when i restore to a different
mailbox its all fine.

This could indicate corruption in the Exchange database. Have you checked
the logs on the Exchange server already?

If you restore the Exmerge to a test mailbox do they show up correctly then?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

One of our users is not seeing their inbox subfolders in Outlook.
Outlook is connected via exchange. I know the folders are there
because when I export her mailbox using exmerge the folders appear.
If I logon to Outlook web access they are still not there unless i
logon using firefox - they then appear. I have also tried setting up
on a new pc/client and they are still not there. If i right click
inbox and create a new folder it doesnt show up. though if I create
one outside of inbox it all works ok. Not sure if this is an outlook
problem or exchange.

Any help would be greatly appreciated.

ICTUser

 

[Roady [MVP]]

Then you up for a choice; further investigate the source of the mailbox
corruption or recreate it and restore it with the exmerge ;-)

I'm pretty sure there is no corruption in the exchange database as
nothing is suggesting that in the logs. I would have to dismount the
database to really check which I cant do at the moment. It only
appears to be this one account and when i restore to a different
mailbox its all fine.

This could indicate corruption in the Exchange database. Have you checked
the logs on the Exchange server already?

If you restore the Exmerge to a test mailbox do they show up correctly
then?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

One of our users is not seeing their inbox subfolders in Outlook.
Outlook is connected via exchange. I know the folders are there
because when I export her mailbox using exmerge the folders appear.
If I logon to Outlook web access they are still not there unless i
logon using firefox - they then appear. I have also tried setting up
on a new pc/client and they are still not there. If i right click
inbox and create a new folder it doesnt show up. though if I create
one outside of inbox it all works ok. Not sure if this is an outlook
problem or exchange.

Any help would be greatly appreciated.

ICTUser