In ACCOUNTS-my ENTIRE email is showing under account history!

[Guest]

For some reason all my emails are showing in the account history raher than
the specific ones related to that account. How do I fix?

 

[Kent Jones via OfficeKB.com]

I've encountered this periodically with individual business contacts -the
contact history grid shows the e-mail inbox pane. You might try closing
Outlook, deleting the "Outlook.box" file in \Documents and Settings\
UserName\Application Data\Microsoft\Forms and then restarting Outlook. The
file gets recreated and that usually fixes the problem, though on occasion
a reboot is needed. The problem does seem to recur after a while. Hope
that helps.

 

[Guest]

Hi,
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

Regards.