Images issue

[nikko]

Hello ...
My outlook version is 2003, SP3

I'm currently using Salesforce to send out html templates to a group of
people (Recipients are using outlook 2003)

Some of them (including me) are able to view the images in the html email.
there's a small group of people who can only see the red x button in the
email even though they have already updated the Outlook settings to allow
automatic download of images (tools -> options -> security).

How can I go about resolving above such that they can view the images in
email content?

I also did a test by sending the same template to yahoo and gmail account
and the received emails look good.

Just to mention another point, when i first received the html email. the
images all appear good. However when i tried to forward this email out, the
images appear with an red x. Once i closed / cancelled the draft copy and go
back to my original email, the image now no longer appear. it will be
replaced with an X instead

When i tried to trigger a resend from salesforce again, the images (in all
the past emails) in outlook will all appear again.

Pls advise if there's some settings i'm missing out. and how can i go about
resolving this?

thanks!

 

[Milly Staples [MVP - Outlook]]

If you use Outlook, not Salesforce, to send the templates, does the problem
persist for the same users?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, nikko asked:

| Hello ...
| My outlook version is 2003, SP3
|
| I'm currently using Salesforce to send out html templates to a group
| of people (Recipients are using outlook 2003)
|
| Some of them (including me) are able to view the images in the html
| email. there's a small group of people who can only see the red x
| button in the email even though they have already updated the Outlook
| settings to allow automatic download of images (tools -> options ->
| security).
|
| How can I go about resolving above such that they can view the images
| in email content?
|
| I also did a test by sending the same template to yahoo and gmail
| account and the received emails look good.
|
| Just to mention another point, when i first received the html email.
| the images all appear good. However when i tried to forward this
| email out, the images appear with an red x. Once i closed / cancelled
| the draft copy and go back to my original email, the image now no
| longer appear. it will be replaced with an X instead
|
| When i tried to trigger a resend from salesforce again, the images
| (in all the past emails) in outlook will all appear again.
|
| Pls advise if there's some settings i'm missing out. and how can i go
| about resolving this?
|
| thanks!

 

[nikko]

yes it does.. some of the images just do not appear..