image fax problem

[Guest]

One of our client trying to send a mass fax through our CRM program (CoRMos).
The way we do it, is by creating emails with recipient like [Fax:XXX-XXXX] in
order for the fax services to send them as faxes. Server and client are
correctly setup (Mail fax transport setup in Outlook) and we are able to send
faxes through email. We are using Windows XP/Outlook 2003 as client.

However when we embed images in the email, either by insert picture or by
copy/paste, these are not send correctly. Either are send in a separate page
after the email text (as ordinary attachments), or not send at all.

We tried different image formats (bmp, jpg).
We tried reducing the image size.
We tried different bitmaps.
We tried this as domain administrator.
We tried changing the outlook email format to rich text.
Nothing worked.
Thanks in advance

 

[Chuck]

This is pure speculation on my part, since I do not know how your "CRM"
application program works.
A fax format page is in the general form of a graphics page, and is on a
page basis.
The text is also in graphics format, as are all the contents of a page.
The picture has a graphics format as well, and must be converted to the fax
graphics format.
The application program knows the difference between text in windows format
and a picture in a standard graphics format.
The conflict seems to be that the "CRM" program does not correctly interpret
the output format of Outlook.
This assumes that the message containing the mixed content might be sent and
received as email, then displayed correctly if it went Outlook to Outlook,
or a compatable email program.

Logically, the "CRM" application should recognize the Outlook coding that
determines where the graphic should be placed and place the graphic
accordingly. This is what is not happening. I would think that the graphic
file size should likely not exceed the size (DPI, pixels, etc) that is used
by standard fax formats, since it is to be converted to a fax format.

Some of the really old DOS fax programs had command line utilities that were
used to convert standard format pictures to a fax compatible format. As I
remember the resulting output file represented a fax page when merged into a
multipage fax document.

Traditionally, fax programs use a pseudo printer driver to accept output
from a windows application, as if the fax program were a physical printer.
The output is converted by the fax driver to a fax compatable format,
stored, and eventually sent as a fax.

I use a version of Outlook Express (no longer supported by MS) that permits
me to use settings that prevent execution of imbedded code in an email, and
will only display standard ascii text without user action. Outlook is
configured, and I can use it when the need arises.

One of our client trying to send a mass fax through our CRM program (CoRMos).
The way we do it, is by creating emails with recipient like [Fax:XXX-XXXX] in
order for the fax services to send them as faxes. Server and client are
correctly setup (Mail fax transport setup in Outlook) and we are able to send
faxes through email. We are using Windows XP/Outlook 2003 as client.

However when we embed images in the email, either by insert picture or by
copy/paste, these are not send correctly. Either are send in a separate page
after the email text (as ordinary attachments), or not send at all.

We tried different image formats (bmp, jpg).
We tried reducing the image size.
We tried different bitmaps.
We tried this as domain administrator.
We tried changing the outlook email format to rich text.
Nothing worked.
Thanks in advance

 

[Russ Valentine [MVP-Outlook]]

Do not multipost.
The Fax Service has no rendering ability. Attachments must have a printto
verb defined for the file type so they can be rendered.

 

[Chuck]

What multipost?

Do not multipost.
The Fax Service has no rendering ability. Attachments must have a printto
verb defined for the file type so they can be rendered.

--
Russ Valentine
[MVP-Outlook]

One of our client trying to send a mass fax through our CRM program
(CoRMos).
The way we do it, is by creating emails with recipient like [Fax:XXX-XXXX]
in
order for the fax services to send them as faxes. Server and client are
correctly setup (Mail fax transport setup in Outlook) and we are able to
send
faxes through email. We are using Windows XP/Outlook 2003 as client.

However when we embed images in the email, either by insert picture or by
copy/paste, these are not send correctly. Either are send in a separate
page
after the email text (as ordinary attachments), or not send at all.

We tried different image formats (bmp, jpg).
We tried reducing the image size.
We tried different bitmaps.
We tried this as domain administrator.
We tried changing the outlook email format to rich text.
Nothing worked.
Thanks in advance

 

[Russ Valentine [MVP-Outlook]]

egimis multiposted to other fax groups.
--
Russ Valentine
[MVP-Outlook]

What multipost?

Do not multipost.
The Fax Service has no rendering ability. Attachments must have a printto
verb defined for the file type so they can be rendered.

--
Russ Valentine
[MVP-Outlook]

One of our client trying to send a mass fax through our CRM program
(CoRMos).
The way we do it, is by creating emails with recipient like [Fax:XXX-XXXX]
in
order for the fax services to send them as faxes. Server and client are
correctly setup (Mail fax transport setup in Outlook) and we are able
to
send
faxes through email. We are using Windows XP/Outlook 2003 as client.

However when we embed images in the email, either by insert picture or by
copy/paste, these are not send correctly. Either are send in a separate
page
after the email text (as ordinary attachments), or not send at all.

We tried different image formats (bmp, jpg).
We tried reducing the image size.
We tried different bitmaps.
We tried this as domain administrator.
We tried changing the outlook email format to rich text.
Nothing worked.
Thanks in advance