I'm getting a protocol error when I send emails through outlook.

[Guest]

I set my outlook to retrieve messages from my webmail account through Cox.
Yesterday my virusscanner, McAfee, started reporting protocol errors. When I
click the error is reads: "response received is 552: the message exceeds the
system limit of 200 and was not sent. consult the online help for your email
program for more information on the error. Contact your email provider if
the problem persists".

I have contacted cox and they say there is nothing wrong with either the
SMTP or the POP. I guess I'm turning to you all for answers as to how I can
fix this.

Additional information: I've disabled my virusscanner and it still reports
the error; even while disabled. Please advise. ([email protected])

 

[Brian Tillman]

I set my outlook to retrieve messages from my webmail account through
Cox. Yesterday my virusscanner, McAfee, started reporting protocol
errors. When I click the error is reads: "response received is 552:
the message exceeds the system limit of 200 and was not sent.
consult the online help for your email program for more information
on the error. Contact your email provider if the problem persists".

I have contacted cox and they say there is nothing wrong with either
the SMTP or the POP. I guess I'm turning to you all for answers as
to how I can fix this.

The 552 error is a server-side error that means it has run out of room. The
server producing the error can be either yours or the receipient's, although
if it happens with all the messages you try to send, I'd say it's your SMTP
server with the problem, although that's not a very typical condition. At
any rate, it's not Outlook's problem.

 

[Guest]

Bill,

Thanks for the reply. I'm slowly starting to get down to the root problem.
I guess my next step is to talk to my email provider for the solution. Do
you have any recommendations on how I can ask the right question? Last time
I asked them it didn't get resolved.

 

[Brian Tillman]

Bill,

Who's Bill?

Thanks for the reply. I'm slowly starting to get down to the root
problem. I guess my next step is to talk to my email provider for the
solution. Do you have any recommendations on how I can ask the right
question? Last time I asked them it didn't get resolved.

It would help if you could see if the error indicates which server is
complaining, but pointing out that the error is definitely a server error
(there's no sane way they can deny that) is your first task.