IE freeze, also won't quit at shutdown

[Paul Pedersen]

Internet Explorer frequently freezes up. And at shutdown I get error
messages saying that iexplore.exe cannot quit.

I already have third party extensions turned off. Anyone have another idea?

 

[Jan Il]

Hi Paul

It is posssible you have parasites, spyware, adware, malware, or hijackware
on your system causing the problem, which your antivirus will not detect, as
it
does not have the same definitions. Download and install, then you *MUST*
update the programs prior to running to be sure they have the latest
definitions, then run the programs below. They are free and very effective.
Be sure to run both SpyBot and Adaware, as what one does not detect the
other may. It is important that you follow all directions carefully:

You can go to the links below to check your system for parasites
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/parasite.htm

IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm

It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze

for you.

(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again to be sure there
are no lingering items on the system.

CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html

SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html

AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html

(If needed: AdAware Manual updates only):
Scroll down to Updates Available -
http://lavasoft.element5.com/support/download


HiJackThis: - Free

Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
or
http://tinyurl.com/2atxk

and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.

Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/

Go to the HiJackThis section on the forum list and click to open. You can
post as a guest. It's also a good site to keep for reference. The experts
there will analyze the log and report back the results. Please allow at
least a few hours or a days time for a response.

Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer

Help with Hijackware & Scumware Information:

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
also
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm

Here is information on how to help protect your system:

Practice Safe Hex
http://www.claymania.com/safe-hex.html

This program helps control parasites, spyware, adware, and malware that may
get on your system:

SpywareBlaster: Free
http://www.javacoolsoftware.com/spywareblaster.html

Hope this helps.

Jan

 

[Paul Pedersen]

Thanks for your response.

But nope, I have no spyware either. First, I never install stuff when I
don't know what it is. And I have all security updates, so nothing should
get installed without my knowledge. Second, I've done recent scans with
Ad-Aware, and it found nothing significant. Also, I have no other symptoms -
no unexplained popups, no hijacking of home page, nothing else like that.

Any other ideas?

 

[Jan Il]

Thanks for your response.

But nope, I have no spyware either. First, I never install stuff when
I don't know what it is. And I have all security updates, so nothing
should get installed without my knowledge. Second, I've done recent
scans with Ad-Aware, and it found nothing significant. Also, I have
no other symptoms - no unexplained popups, no hijacking of home page,
nothing else like that.

Any other ideas?

Check the information here and see if it will help.

Internet Explorer freezes
http://inetexplorer.mvps.org/answers3.htm#freezing
and
http://inetexplorer.mvps.org/internet_explorer2.htm

HTH

Jan

 

[H Leboeuf]

Do not take any chances, not being able to close IE can be caused by the
CoolWebSearch malware.

Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

You need this removal tool.
More: Complete list by variant with up-to-date information.
http://www.merijn.org/cwschronicles.html
More: Removal tool: http://www.merijn.org/files/cwshredder.zip

Read this: "So how did I get infected in the first place?"
http://forums.net-integration.net/index.php?showtopic=3051

 

[Paul Pedersen]

Thanks, but none of those. All drivers up to date, IE up to date, CWShredder
found nothing...

 

[Jan Il]

OK Paul, then let's try a repair first. If you have XP look down to the
section for WinXP. Be sure you have run the HiJackThis if you have not
already, even if you have not been getting any messages. If these steps
does not work, post back. We'll work it through.

Repair IE ( For WinXP see the section for XP below)

1. Close all Internet windows and programs, then the Click the Start tab
on the bottom task bar.
2. Click Settings
3. Click Control Panel
4. Click on Add/Remove Programs
5. Find and highlight your IE version in the list
6. Click the Add/Remove tab on the dialog box under the window
7. When the Wizard window opens you should see a Repair Internet Explorer
8. Click the radio button or box next to it, then click OK
9. Let it run the repair
10. Reboot you computer

or

If you have not already done so, then you might try a repair of IE6 as
follows:
http://support.microsoft.com/defaul...port/kb/articles/Q194/1/77.asp&NoWebContent=1
or
http://snipurl.com/6s3r

For XP Repair of IE - Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

or...............

Courtesy of Jim Hanke [MSFT]

You can try to re-register the files associated with IE.

You can make this into a BAT file and run it from the C:\Windows\System32
folder

regsvr32 shdoc401.dll /s /u
regsvr32 shdoc401.dll /s
regsvr32 oleaut32.dll /s /u
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /u /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s /u
regsvr32 browseui.dll /s
regsvr32 msrating.dll /s /u
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s /u
regsvr32 mlang.dll /s
regsvr32 mshtmled.dll /s /u
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s /u
regsvr32 urlmon.dll /s
regsvr32 jscript.dll /s /u
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s /u
regsvr32 msxml.dll /s
regsvr32 thumbvw.dll /s /u
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s/u
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s /u
regsvr32 rsabase.dll /s
regsvr32 inseng.dll /s /u
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /s /u
regsvr32 iesetup.dll /s
regsvr32 cryptdlg.dll /s /u
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s /u
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s /u
regsvr32 dispex.dll /s
regsvr32 occache.dll /s /u
regsvr32 occache.dll /s
regsvr32 iepeers.dll /s /u
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /s /u
regsvr32 urlmon.dll /i /s
regsvr32 webcheck.dll /s /u
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s /u
regsvr32 mobsync.dll /s
regsvr32 dxtrans.dll /s /u
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s /u
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s /u
regsvr32 WEBPOST.DLL /s
regsvr32 appwiz.cpl /s /u
regsvr32 appwiz.cpl /s
regsvr32 shell32.dll /s /u
regsvr32 shell32.dll /s
exit

This will unregister (the /u) and re-register the above files silently (/s).
There are a lot more, but these core files should do the trick.
Worth a shot anyway. If that fails, re-installing Windows XP over the top
of itself (or re-installing the service pack) is your next step

Hope this helps.

Jan