cannot access IE

[James]

I got booted off IE and when I try and get back on, I`m
given the error messages and asked if I want a report sent
in. I`m able to get online using MSN Explorer, but still
unable to using IE, which I prefer. When I did an error
scan in the Help section, it turned up these things...

(i ex`d out the addy)

The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 13:28:34.807 The exception
generated was c0000005 at address xxxxxxxx (ntdll!
RtlAllocateHeap)

Faulting application iexplore.exe, version 6.0.2800.1106,
faulting module ntdll.dll, version 5.1.2600.1217, fault
address xxxxxxxxxx


The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 18:34:59.086 The exception
generated was c0000005 at address xxxxxxx (winshow)

....please help?

 

[James]

-----Original Message-----
I got booted off IE and when I try and get back on, I`m
given the error messages and asked if I want a report sent
in. I`m able to get online using MSN Explorer, but still
unable to using IE, which I prefer. When I did an error
scan in the Help section, it turned up these things...

(i ex`d out the addy)

The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 13:28:34.807 The exception
generated was c0000005 at address xxxxxxxx (ntdll!
RtlAllocateHeap)

Faulting application iexplore.exe, version 6.0.2800.1106,
faulting module ntdll.dll, version 5.1.2600.1217, fault
address xxxxxxxxxx


The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 18:34:59.086 The exception
generated was c0000005 at address xxxxxxx (winshow)

....please help?
.

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital product
ID, which could be used to identify your liscence, and the
Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.

 

[Mike Burgess]

James,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid
--

 

[Guest]

-----Original Message-----
James,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
__________________________________________________________ __
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- 04]
Please post replies to this Newsgroup, email address is invalid
--

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital product
ID, which could be used to identify your liscence, and the
Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.

.Will do shortly, Mike....thanks!

 

[Guest]

-----Original Message-----
James,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
__________________________________________________________ __
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- 04]
Please post replies to this Newsgroup, email address is invalid
--

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital product
ID, which could be used to identify your liscence, and the
Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.

.Mike...Local Settings are not found in the areas you

specified. There is an NT User DAT file. No idea what
that is, or if it has anything to do with my problem.

 

[Guest]

-----Original Message-----

-----Original Message-----
James,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
_________________________________________________________

_

__
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- 04]
Please post replies to this Newsgroup, email address is invalid
--

-----Original Message-----
I got booted off IE and when I try and get back on, I`m
given the error messages and asked if I want a report
sent
in. I`m able to get online using MSN Explorer, but still
unable to using IE, which I prefer. When I did an error
scan in the Help section, it turned up these things...

(i ex`d out the addy)

The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 13:28:34.807 The exception
generated was c0000005 at address xxxxxxxx (ntdll!
RtlAllocateHeap)

Faulting application iexplore.exe, version 6.0.2800.1106,
faulting module ntdll.dll, version 5.1.2600.1217, fault
address xxxxxxxxxx


The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 18:34:59.086 The exception
generated was c0000005 at address xxxxxxx (winshow)

....please help?
.

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital product
ID, which could be used to identify your liscence, and the
Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.

.Will do shortly, Mike....thanks!

.
I found in Windows Explorer the Settings and Temp file

you said to look in, but the file you mentioned
(appcompat) diesn`t turn up there.

 

[Mike Burgess]

James,
The first thing to do is to scan your system for the possibility of
unknown\unwanted spyware or parasites that may be causing your problem(s).

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid
--

-----Original Message-----
James,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
__________________________________________________________ __
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- 04]
Please post replies to this Newsgroup, email address is invalid
--

-----Original Message-----
I got booted off IE and when I try and get back on, I`m
given the error messages and asked if I want a report
sent
in. I`m able to get online using MSN Explorer, but still
unable to using IE, which I prefer. When I did an error
scan in the Help section, it turned up these things...

(i ex`d out the addy)

The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 13:28:34.807 The exception
generated was c0000005 at address xxxxxxxx (ntdll!
RtlAllocateHeap)

Faulting application iexplore.exe, version 6.0.2800.1106,
faulting module ntdll.dll, version 5.1.2600.1217, fault
address xxxxxxxxxx


The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error The
error occurred on 02/27/2004 @ 18:34:59.086 The exception
generated was c0000005 at address xxxxxxx (winshow)

....please help?
.

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital product
ID, which could be used to identify your liscence, and the
Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.

.Mike...Local Settings are not found in the areas you

specified. There is an NT User DAT file. No idea what
that is, or if it has anything to do with my problem.

 

[Guest]

-----Original Message-----
James,
The first thing to do is to scan your system for the possibility of
unknown\unwanted spyware or parasites that may be causing your problem(s).

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
__________________________________________________________ __
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- 04]
Please post replies to this Newsgroup, email address is invalid

--

-----Original Message-----
James,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.

__________________________________________________________

__
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers,

Trojans,
with a HOSTS file

http://www.mvps.org/winhelp2002/hosts.htm [updated 02-

24-
04]

Please post replies to this Newsgroup, email address is invalid
--


-----Original Message-----
I got booted off IE and when I try and get back on, I`m
given the error messages and asked if I want a report
sent
in. I`m able to get online using MSN Explorer, but still
unable to using IE, which I prefer. When I did an error
scan in the Help section, it turned up these things...

(i ex`d out the addy)

The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application

error
The

error occurred on 02/27/2004 @ 13:28:34.807 The exception
generated was c0000005 at address xxxxxxxx (ntdll!
RtlAllocateHeap)

Faulting application iexplore.exe, version 6.0.2800.1106,
faulting module ntdll.dll, version 5.1.2600.1217, fault
address xxxxxxxxxx


The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application

error
The

error occurred on 02/27/2004 @ 18:34:59.086 The exception
generated was c0000005 at address xxxxxxx (winshow)

....please help?
.

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital product
ID, which could be used to identify your liscence,

and
the

Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.


.Mike...Local Settings are not found in the areas you

specified. There is an NT User DAT file. No idea what
that is, or if it has anything to do with my problem.

.Thanks...went to that site. But where do I begin?

What do you recommend? There were so many downloads
there.

 

[Mike Burgess]

James,

"Thanks...went to that site. But where do I begin"

Start with CWShredder
Then install either Ad-Aware or SpyBot
Finish up with HijackThis
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid
--

-----Original Message-----
James,
The first thing to do is to scan your system for the possibility of
unknown\unwanted spyware or parasites that may be causing your problem(s).

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
__________________________________________________________ __
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- 04]
Please post replies to this Newsgroup, email address is invalid
--

-----Original Message-----
James,
Understanding and Troubleshooting Unrecoverable Errors
(Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
__________________________________________________________
__
Mike Burgess [MVP Windows Shell\User]
http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans,
with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02- 24-
04]
Please post replies to this Newsgroup, email address is
invalid
--

message

-----Original Message-----
I got booted off IE and when I try and get back on, I`m
given the error messages and asked if I want a report
sent
in. I`m able to get online using MSN Explorer, but
still
unable to using IE, which I prefer. When I did an
error
scan in the Help section, it turned up these things...

(i ex`d out the addy)

The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error
The
error occurred on 02/27/2004 @ 13:28:34.807 The
exception
generated was c0000005 at address xxxxxxxx (ntdll!
RtlAllocateHeap)

Faulting application iexplore.exe, version
6.0.2800.1106,
faulting module ntdll.dll, version 5.1.2600.1217, fault
address xxxxxxxxxx


The application, C:\Program Files\Internet
Explorer\iexplore.exe, generated an application error
The
error occurred on 02/27/2004 @ 18:34:59.086 The
exception
generated was c0000005 at address xxxxxxx (winshow)

....please help?
.

this was the initial message i recieved...

Internet Explorer has encountered problems and needs to
close. We have created an error report that you can
send
to help us improve IE. We will treat this report as
confidential.

click for details...

This report includes information regarding the condition
of IE when the problem occurred; the operating system
version and computer hardware in use, your digital
product
ID, which could be used to identify your liscence, and
the
Internet Protocal address of your computer.

again, click for more info...

then the jibberish...something about Exceptional
Information, code and flags. Something on System Info,
vendor code, bla bla. Module 1 Image base, Image
size,
etc... and all the rest a lot of technical stuff about
modules 1,2, 3, etc... that`s it.


.Mike...Local Settings are not found in the areas you
specified. There is an NT User DAT file. No idea what
that is, or if it has anything to do with my problem.

.Thanks...went to that site. But where do I begin?

What do you recommend? There were so many downloads
there.

 

[Guest]

Mike

My husband is having this problem with his PC. I have removed the appcompat.txt file, I have uninstalled and reinstalled IE, up to Version 6. The OEM support (Dell) had me repair the XP OS . Still having the same problem and really don't want to rebuild if I can avoid it. OEM support also had me run AdAware to clean up possible probems

Should I also try CWShredder and Hijack
Thanks

----- Mike Burgess wrote: ----

James
The first thing to do is to scan your system for the possibility o
unknown\unwanted spyware or parasites that may be causing your problem(s)

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engine
http://mvps.org/winhelp2002/unwanted.ht
___________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS fil
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04
Please post replies to this Newsgroup, email address is invali
-

-----Original Message----

James
Understanding and Troubleshooting Unrecoverable Error (Faults) in I
http://support.microsoft.com/?kbid=27639

The IE Error Report generates a "appcompat.txt" file This can usually be found in
C:\Documents and Settings\<user name>\Local Settings\Temp >>>>Paste the contents (if found) in your next message _________________________________________________________

_
Mike Burgess [MVP Windows Shell\User http://www.mvps.org/winhelp2002
Blocking Spyware, Adware, Parasites, Hijackers, Trojans with a HOSTS fil
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24 04
Please post replies to this Newsgroup, email address i invali

-

specified. There is an NT User DAT file. No idea what
that is, or if it has anything to do with my problem.

 

[Don Varnau]

Hi,
[Jumping in]

Yes.
Run CWShredder first. Then if necessary Ad-aware and/or Spybot (Either
should be updated after installation- before use.)
If unsuccessful with all of those then use HijackThis to post a log to one
of the spyware forums.
Also note security tips and other useful information at
http://mvps.org/winhelp2002/unwanted.htm

Regards,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

Mike,

My husband is having this problem with his PC. I have removed the

appcompat.txt file, I have uninstalled and reinstalled IE, up to Version 6.
The OEM support (Dell) had me repair the XP OS . Still having the same
problem and really don't want to rebuild if I can avoid it. OEM support
also had me run AdAware to clean up possible probems.

 

[Guest]

Thank you Don! I'll give it a try and post the results

----- Don Varnau wrote: ----

Hi
[Jumping in

Yes
Run CWShredder first. Then if necessary Ad-aware and/or Spybot (Eithe
should be updated after installation- before use.
If unsuccessful with all of those then use HijackThis to post a log to on
of the spyware forums
Also note security tips and other useful information a
http://mvps.org/winhelp2002/unwanted.ht

Regards
Do
--
MVP IE/O
Please reply to the newsgroup so that others may participate

Mike

appcompat.txt file, I have uninstalled and reinstalled IE, up to Version 6
The OEM support (Dell) had me repair the XP OS . Still having the sam
problem and really don't want to rebuild if I can avoid it. OEM suppor
also had me run AdAware to clean up possible probems

 

[Mike Burgess]

Hi Don,

"Then if necessary Ad-aware and/or Spybot"

FYI: It is *always* necessary .... as CWShredder was designed ONLY
as a preliminary tool to remove some objects that the other
tools (AWW\SpyBot and HijackThis) were not able to handle.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 03-02-04]
Please post replies to this Newsgroup, email address is invalid
--

Hi,
[Jumping in]

Yes.
Run CWShredder first. Then if necessary Ad-aware and/or Spybot (Either
should be updated after installation- before use.)
If unsuccessful with all of those then use HijackThis to post a log to one
of the spyware forums.
Also note security tips and other useful information at
http://mvps.org/winhelp2002/unwanted.htm

Regards,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

Mike,

My husband is having this problem with his PC. I have removed the

appcompat.txt file, I have uninstalled and reinstalled IE, up to Version 6.
The OEM support (Dell) had me repair the XP OS . Still having the same
problem and really don't want to rebuild if I can avoid it. OEM support
also had me run AdAware to clean up possible probems.

Should I also try CWShredder and Hijack?
Thanks!

----- Mike Burgess wrote: -----

James,
The first thing to do is to scan your system for the possibility of
unknown\unwanted spyware or parasites that may be causing your problem(s).

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm