IE 6 keeps crashing. Urgent Help Please!

[Guest]

Hello, everyone.
My IE 6 keeps crashing in Windows 2003 STD with SP1.
The IE 6 buils is
6.0.3790.1830
128-bit
SP1
I have done the following.
I reinstalled SP1 once.

It still crashes.
It crashes on some sites.
I suspect that the Java Script might be the cause.
I can't be sure.

What tools can I use to help me capture more detail of the crashes?

Here is the Dr. Watson log

The application, C:\Program Files\Internet Explorer\iexplore.exe, generated
an application error The error occurred on 05/29/2007 @ 10:49:00.843 The
exception generated was c0000005 at address 04367A20 (<nosymbols>)

Thanks.

 

[Hans Le Roy]

Hi,

What you could try:
- reinstall the Windows Scripting Host
(http://msdn2.microsoft.com/en-us/library/9bbdkx3k.aspx)
- install Java Virtual Machine again (java.sun.com) - it might be wise to
uninstall previous versions of Java VM
- reinstall Flash player
(http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash)

Kind regards

Hans

 

[Guest]

Hello, everyone.
My IE 6 keeps crashing in Windows 2003 STD with SP1.
The IE 6 buils is
6.0.3790.1830
128-bit
SP1
I have done the following.
I reinstalled SP1 once.

It still crashes.
It crashes on some sites.
I suspect that the Java Script might be the cause.
I can't be sure.

What tools can I use to help me capture more detail of the crashes?

Here is the Dr. Watson log

The application, C:\Program Files\Internet Explorer\iexplore.exe, generated
an application error The error occurred on 05/29/2007 @ 10:49:00.843 The
exception generated was c0000005 at address 04367A20 (<nosymbols>)

Thanks.

"AutoRuns for Windows v8.61 By Mark Russinovich and Bryce Cogswell"
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx
The tool above will show in real time the running processes and can show
what in the registry, DLLs on your machine.

Click Start >> Click Run and Type in: services.msc Click [OK]
On the services control panel make sure this service is starting Manulaly

COM+ Event System
If it is set to manual set it to Automatically then Reboot and see if you
will have the error message.
If it gone, go back and set it to manual again.


Microsoft WinDiag
http://oca.microsoft.com/en/windiag.asp

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
Do you have messenger running in the background?
HTH.
Let us know.
Regards,
nass

 

[Peter Foldes]

Also install SP2 for W2K3