IE6 crashes on win2k (upgraded from win me)

[Richi]

Hi,

If IE6's opening page is different from about:blank, it crashes.
Anyhow, if I open a Windows Explorer and then send it to any page on
the internet, everything is fine; it is possible to continue surfing,
but once a new instance (or window) is initiated by a javascript, the
new window crashes.

I have already tried reinstalling, uninstalling/reinstalling (prior to
upgrade to win2k SP3, now it is impossible to uninstall), ran
sfc/scannow (nothing happened, just checked some dll but did not report
anything).

I don't plan using IE6, but it is needed for Windows Update to work!!

As far as I can remember, the last time IE6 worked normally was prior
to an error caused by Dr. Watson that caused my PC to reboot. After
that, I disabled Dr. Watson with Zone Alarm.

If some has some idea to fix this, or a workaround to get windows
updates without IE6, please let me know.

This is what I get on the Event Viewer log:

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display messages
from a remote computer. The following information is part of the event:
iexplore.exe, 6.0.2800.1106, unknown, 0.0.0.0, c4115988.

The description for Event ID ( 1001 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display messages
from a remote computer. The following information is part of the event:
229651484.

And this is the error on Event Viewer if Dr. Watson is enabled:

The application, , generated an application error The error occurred on
09/23/2005 @ 17:40:10.893 The exception generated was c0000005 at
address 011068AC (<nosymbols>)

Thanks!

 

[Frank Saunders, MS-MVP OE]

Hi,

If IE6's opening page is different from about:blank, it crashes.
Anyhow, if I open a Windows Explorer and then send it to any page on
the internet, everything is fine; it is possible to continue surfing,
but once a new instance (or window) is initiated by a javascript, the
new window crashes.

I have already tried reinstalling, uninstalling/reinstalling (prior to
upgrade to win2k SP3, now it is impossible to uninstall), ran
sfc/scannow (nothing happened, just checked some dll but did not
report anything).

I don't plan using IE6, but it is needed for Windows Update to work!!

As far as I can remember, the last time IE6 worked normally was prior
to an error caused by Dr. Watson that caused my PC to reboot. After
that, I disabled Dr. Watson with Zone Alarm.

If some has some idea to fix this, or a workaround to get windows
updates without IE6, please let me know.

This is what I get on the Event Viewer log:

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of
the event: iexplore.exe, 6.0.2800.1106, unknown, 0.0.0.0, c4115988.

The description for Event ID ( 1001 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of
the event: 229651484.

And this is the error on Event Viewer if Dr. Watson is enabled:

The application, , generated an application error The error occurred
on 09/23/2005 @ 17:40:10.893 The exception generated was c0000005 at
address 011068AC (<nosymbols>)

Thanks!

1. Dr. Watson does NOT cause errors. It keeps track of them.

2. First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions) so that the program will be available after removing the spyware.
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Richi]

Thanks for your suggestions, Frank.

Unfortunately, the PC in question is from my parents (they live in US
and I live in Mexico) and I can't access it right now (forgot to
install some remote access software).

Anyway, I had already blocked and uninstalled all spyware (by means of
Spybot Search & Destroy and ZoneAlarm), and still Explorer crashed.

I'll try to instruct my sister to install the winsockfix you mention
and try to get a HiJackThis log from the PC.

Thanks again.