L
Laphan
Hi All
Wonder if you can help.
Got a WinXP Pro machine, which has IE6 crashing numerous times with the
usual 'Send Report to Microsoft' error, even when you just leave the browser
window out and don't do anything, eg click links.
Its nothing to do with the web pages you visit, you can leave it on a
completely standard page and after a while it will bring up the exception
error.
Clicking on the tech info it keeps saying its a problem with ntdll.dll.
To fix this, I've tried the following:
1) Right-clicked on the ie.inf file, which asks me for the WinXP Pro SP2 CD,
but when I put this CD in the drive and ask the OS to look on the D drive
(ie the CD-ROM) it can't find the file. Having looked on the CD I can't
find the file its looking for either, ie IEXPLORER.EXE.
2) Changed the IsInstalled registry flag to 0, which allowed me to install
the IE6setup.exe that I downloaded from MS web site, ie it cheats the OS
into thinking IE isn't installed, but after a restart the logon/user account
stage of the restart goes belly up with errors and asks me to click a
restart button.
I can't even do Windows Update because it keeps crashing the browser as it
tries to install the updates, none of which really relate to IE6.
I have to go back to a Last Known Good Backup to get things back online and
therefore the problem returns.
Does anybody have any ideas on how to fix this?
I'm sure I found a free IE repair tool once that fixed problems such as the
web links going belly up and the like. Is there a tool that can fix this
problem?
Rgds
Laphan
Wonder if you can help.
Got a WinXP Pro machine, which has IE6 crashing numerous times with the
usual 'Send Report to Microsoft' error, even when you just leave the browser
window out and don't do anything, eg click links.
Its nothing to do with the web pages you visit, you can leave it on a
completely standard page and after a while it will bring up the exception
error.
Clicking on the tech info it keeps saying its a problem with ntdll.dll.
To fix this, I've tried the following:
1) Right-clicked on the ie.inf file, which asks me for the WinXP Pro SP2 CD,
but when I put this CD in the drive and ask the OS to look on the D drive
(ie the CD-ROM) it can't find the file. Having looked on the CD I can't
find the file its looking for either, ie IEXPLORER.EXE.
2) Changed the IsInstalled registry flag to 0, which allowed me to install
the IE6setup.exe that I downloaded from MS web site, ie it cheats the OS
into thinking IE isn't installed, but after a restart the logon/user account
stage of the restart goes belly up with errors and asks me to click a
restart button.
I can't even do Windows Update because it keeps crashing the browser as it
tries to install the updates, none of which really relate to IE6.
I have to go back to a Last Known Good Backup to get things back online and
therefore the problem returns.
Does anybody have any ideas on how to fix this?
I'm sure I found a free IE repair tool once that fixed problems such as the
web links going belly up and the like. Is there a tool that can fix this
problem?
Rgds
Laphan