IE 6.0.2800.1106 error due to "shlwapi.dll" M.I.E has encountered a problem ...

[Bill Shorter]

This note is an addition to an earlier posting.

On my Windows 98 SE system (at current maintenance),
IE fails with "Microsoft Internet Explorer has encountered
a problem and needs to close." The error points reliably
now at "shlwapi.dll"

Article 810392 points a finger at "shlwapi.dll" for a
specific problem with IE. My problem occurs when I ask
IE to print or to self identify via Help.

The error crashes IE and asks to send to Microsoft for help.
I allow that.

The size of my "shlwapi.dll" is 395264 and it is from SP1.
The date is different than the reference in article 810392.
The article states that the fix to "shlwapi.dll" is not
yet publically available (as of Jan. 03).

Comments?

Bill Shorter
Allentown, PA (e-mail address removed)

 

[Bill Shorter]

Robear Dyer has responded with the guidance below.
Thank you PA Bear.

Q818529 was copied and installed with Virus protection
OFF. Then a reboot. In Outlook Express, all Trouble-
shooting options were and are already off.

PROBLEM REMAINS. IE6 will not print or self-identify
via help. Fault in "shlwapi.dll"

TWO THOUGHTS:
1- Article 810392 describes a similar fault with this
DLL, but the initial cause is different.
2- New York Times article on July 11th speaks of hijacking
PCs for porn site purposes.
Twice, early last week, I wandered off leaving my
dialup line connected. Twice I returned to a cascade
of Norton processes arising to check outgoing email.
(I never email from this PC). Twice I saw what

 

[Bill Shorter]

Robear Dyer has responded with the guidance below.
Thank you PA Bear.

Q818529 was copied and installed with Virus protection
OFF. Then a reboot. In Outlook Express, all Trouble-
shooting options were and are already off.

PROBLEM REMAINS. IE6 will not print or self-identify
via help. Fault in "shlwapi.dll"

TWO THOUGHTS:
1- Article 810392 describes a similar fault with this
DLL, but the initial cause is different.
2- New York Times article on July 11th speaks of hijacking
PCs for porn site purposes.
Twice, early last week, I wandered off leaving my
dialup line connected. Twice I returned to a cascade
of Norton processes arising to check outgoing email.
(I never email from this PC). Twice I saw what

 

[Bill Shorter]

Robear Dyer has responded with the guidance below.
Thank you PA Bear.

Q818529 was copied and installed with Virus protection
OFF. Then a reboot. In Outlook Express, all Trouble-
shooting options were and are already off.

PROBLEM REMAINS. IE6 will not print or self-identify
via help. Fault in "shlwapi.dll"

TWO THOUGHTS:
1- Article 810392 describes a similar fault with this
DLL, but the initial cause is different.
2- New York Times article on July 11th speaks of hijacking
PCs for porn site purposes.
Twice, early last week, I wandered off leaving my
dialup line connected. Twice I returned to a cascade
of Norton processes arising to check outgoing email.
(I never email from this PC). Twice I saw what

 

[Bill Shorter]

HAD PROBLEMS FINISHING THIS RESPONSE. THIS IS COMPLETE.

Robear Dyer has responded with the guidance below.
Thank you PA Bear.

Q818529 was copied and installed with Virus protection
OFF. Then a reboot. In Outlook Express, all Trouble-
shooting options were and are already off.

PROBLEM REMAINS. IE6 will not print or self-identify
via help. Fault in "shlwapi.dll"

TWO THOUGHTS:
1- Article 810392 describes a similar fault with this
DLL, but the initial cause is different.
2- New York Times article on July 11th speaks of hijacking
PCs for porn site purposes.
Twice, early last week, I wandered off leaving my
dialup line connected. Twice I returned to a cascade
of Norton processes arising to check outgoing email.
(I never email from this PC). Twice I saw what my
ISP rejected email from me possibly because it was
porn. So, was my PC hijacked? The NY Times article
said that the hijackers look for high speed lines
(I have 56K dialup), but no one knows HOW they
do the hijacking.

Thoughts?
Bill Shorter
Allentown, PA. (e-mail address removed)

 

[PA Bear]

See [MSFT] Steven Liu's reply to your newsgroup post
(http://support.microsoft.com/?kbid=810392 *is* your fix).

For possible hijacking issues, start here: http://www.doxdesk.com/parasite/
(allow page to load). Follow-up with AdAware, Spybot, and/or BHOCop: RTFM
and seek updates to each application before each use.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE)
http://mvp.support.microsoft.com

 

[Bill Shorter]

Hello Steven,
Hello PA Bear,

Steven, I have removed all temporary Internet
files, history files, and cookies. I disabled
the third party browse option in IE6. I have
yet to look at the display card driver issue.
IE6 Problem remains.

Whether or not the fix in 810392 would help me is
academic because the fix is not generally available,
per the article itself - last paragraph.

PA Bear, Spybot 1.2 found lots of cookies but no other
problems on this Windows 98 PC. I use Spybot often to
keep the system cleaned up, and I find that it works well.

IE6 is failing as before, and each failure asks to send
a report to Microsoft. I usually allow that.

thoughts?

Bill Shorter

 

[PA Bear]

Earlier you confirmed that Q818529 was installed. Search for these three
files:

MSHTML.DLL
URLMON.DLL
SHDOCVW.DLL

Right-click on each>Properties>Version and post back with the version of
each file.

If you have either Yahoo Companion (Toolbar) or Google Toolbar installed,
uninstall it.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE)
http://mvp.support.microsoft.com

 

[Bill Shorter]

I want to thank PA Bear for his continuing interest
and support in my problem. I will answer his posted
questions in this, but first, two things to mention.

1- Sorry about violating protocol. No more direct email.
It will be postings.
2- PA Bear recommended having AdAware, Spybot S&D,
and BHOCop in my toolkit. Also use SpywareBlaster to
to keep malware off the system.
Spybot is familiar and I run it regularly.
Adware: fetched from download.cnet.com. It caught
more crud.
BHOCop is now an item to be purchased from PCMag.
Spyware Blaster wants a Visual Basic and ActiveX
runtime environment, which I do not properly
have (yet).

Now, the answers that PA Bear asked for:

MSHTML.DLL is 6.00.2800.1170 dated 8/29/02
URLMON.DLL is 6.00.2800.1188 dated 4/14/03
SHDOCVW.DLL is 6.00.2800.1203 dated 5/23/03

Neither the Yahoo Companion or Google Toolbars are
installed as far as I can see.


Thank you PA Bear and Steven for your very kind aid.

Bill Shorter
Allentown, PA

 

[PA Bear]

Check your Inbox and take a look at a related, ongoing thread in this
newsgroup (re: MSVBVM60.dll and install of app) with Subject 'Urlmon.dll
error on IE6' (http://snurl.com/1ugq).

All those DLLs are the correct ones for your OS.

Please consider using OE as your newsread for better/quicker access to this
and other MS newsgroups, Bill. Copy/paste the link below into your browser
to open this NG in OE:

news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.browser

HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE)
http://mvp.support.microsoft.com

 

[Bill Shorter]

Thank you, PA Bear. I have a nice collection of things
to read now about the environment Spyware Blaster wants.

I may have missed your response to my posting of the
version numbers of three DLLs which you were questioning.
Were these DLLs ok? I am behind in reading the incoming
messages and posting - took the day off to visit friends.

Bill Shorter

 

[PA Bear]

Please confirm: 1) You've run both AdAware and Spybot after first seeking
updates for each with nothing untoward found and 2) you've tried disabling
all third-party applications (anti-virus, firewall, networking, "system"
tool, anything by Norton or McAfee) and still have the problems.

It sounds to me like you're dealing with a "dirty" install of either IE
itself or a recent update. I was about to recommend overinstalling IE6-SP1
(using IE6Setup.exe) followed by a visit to Windows Update, but then I
stumbled across this post of yours (which I'd never seen before today*)
revealing that matters are a bit more complicated than you've described in
this current thread: http://snurl.com/1uq2.

In it, you state you were having these same problems (for how long?)...
<paste>
Out of nowhere, IE has taken to crashing when I ask for something to be
printed OR even when I ask IE (under Help) for information about itself. The
message "Microsoft Internet Explorer has encountered a problem and needs to
close." arises. A choice to send a report to Microsoft appears. The
details show an error in a DLL, almost never the same DLL as the previous
error.
</paste>

Had I seen it, I'd have advised installing Q818529. Getting no replies to
this post, however, you instead "backed down one release" (reverted to an
unidentified previous IE version?) and still had the same problems. Then
you reinstalled IE6-SP1 via an MSDN CD (which release, we don't know) and
the problems remain even after installing Q818529.

At this point I'd want to get an absolutely clean start with IE6: With your
anti-virus disabled throughout and nothing but Windows Explorer running,
return to your previous IE version (5.x, I'd hope) via Add/Remove Programs,
delete any instances of IE6Setup.exe you find in Explorer, and then (using
one IE window and connecting to the 'net) upgrade again to IE6-SP1 via
Windows Update (not from MSDN CD, no matter which releases you have, just to
rule out possible problems using it).

The IE6-SP1 download you'll get now should included all patches/updates
to-date but revisiting WU after the install to confirm this certainly
wouldn't hurt.

You may find that first removing IE6 and reformatting as decribed in
http://support.microsoft.com/?kbid=312451 will be your only option (or the
method you'd prefer to use over the above).

*An uninformative subject like "IE 6.0.2800.1106" (especially in an active
newsgroup like this one) almost guarantees your post will be ignored by
those most able to help. (cf. http://www.dts-l.org/goodpost.htm and the
more tongue-in-cheek http://www.unix-girl.com/blog/archives/000911.html)
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE)
http://mvp.support.microsoft.com

 

[Bill Shorter]

CONFIRMED: AdAware and Spybot have run successfully,
finding NO corruption, and this was after updates were
sought. These are both at current revision level.

CONFIRMED: Norton AntiVirus, Norton System Doctor,
and all Norton software are not running, there is no
McAfee product on this system, AND IE6 still fails to
print or self-identify from the Help menu. Same error
window wanting to report to Microsoft, referencing
SHLWAPI.DLL. Same abort of IE.

I UNDERSTAND: The recommendation is to either reinstall/
repair IE6 as shown in 312451 (for Windows XP) or
reinstall windows 98,as shown in 318378.

CONCERN: I am a bit phobic about a reinstall of Windows
98 because of the amount of tuning made to accommodate
the VooDoo card. I would prefer to extract and re-install
IE6.

ARE WE UP TO DATE: Robear and Jim, have I missed
anything? 818529 is on IE6. The Windows 5.6 Scripting
Engine is on IE6. I have reported all requested DLLs
and have not heard of any being "wrong."

Thank you, one and all for persevering with me.

Bill Shorter
Allentown, PA

(PS: How's the job market for IT in Elverson?)

-----Original Message-----
Please confirm: 1) You've run both AdAware and Spybot after first seeking
updates for each with nothing untoward found and 2) you've tried disabling
all third-party applications (anti-virus, firewall, networking, "system"
tool, anything by Norton or McAfee) and still have the problems.

It sounds to me like you're dealing with a "dirty" install of either IE
itself or a recent update. I was about to recommend overinstalling IE6-SP1
(using IE6Setup.exe) followed by a visit to Windows Update, but then I
stumbled across this post of yours (which I'd never seen before today*)
revealing that matters are a bit more complicated than you've described in
this current thread: http://snurl.com/1uq2.

In it, you state you were having these same problems (for how long?)...
<paste>
Out of nowhere, IE has taken to crashing when I ask for something to be
printed OR even when I ask IE (under Help) for information about itself. The
message "Microsoft Internet Explorer has encountered a problem and needs to
close." arises. A choice to send a report to Microsoft appears. The
details show an error in a DLL, almost never the same DLL as the previous
error.
</paste>

Had I seen it, I'd have advised installing Q818529. Getting no replies to
this post, however, you instead "backed down one release" (reverted to an
unidentified previous IE version?) and still had the same problems. Then
you reinstalled IE6-SP1 via an MSDN CD (which release, we don't know) and
the problems remain even after installing Q818529.

At this point I'd want to get an absolutely clean start with IE6: With your
anti-virus disabled throughout and nothing but Windows Explorer running,
return to your previous IE version (5.x, I'd hope) via Add/Remove Programs,
delete any instances of IE6Setup.exe you find in Explorer, and then (using
one IE window and connecting to the 'net) upgrade again to IE6-SP1 via
Windows Update (not from MSDN CD, no matter which releases you have, just to
rule out possible problems using it).

The IE6-SP1 download you'll get now should included all patches/updates
to-date but revisiting WU after the install to confirm this certainly
wouldn't hurt.

You may find that first removing IE6 and reformatting as decribed in
http://support.microsoft.com/?kbid=312451 will be your only option (or the
method you'd prefer to use over the above).

*An uninformative subject like "IE 6.0.2800.1106" (especially in an active
newsgroup like this one) almost guarantees your post will be ignored by
those most able to help. (cf.

http://www.dts-l.org/goodpost.htm and the

 

[PA Bear]

Inline:

(Please consider posting from OE-as-newsreader instead of the web interface,
Bill. Paste this link into your browser:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.browser )

CONFIRMED: AdAware and Spybot have run successfully,
finding NO corruption, and this was after updates were
sought. These are both at current revision level.

CONFIRMED: Norton AntiVirus, Norton System Doctor,
and all Norton software are not running, there is no
McAfee product on this system, AND IE6 still fails to
print or self-identify from the Help menu. Same error
window wanting to report to Microsoft, referencing
SHLWAPI.DLL. Same abort of IE.

I UNDERSTAND: The recommendation is to either reinstall/
repair IE6 as shown in 312451 (for Windows XP) or
reinstall windows 98,as shown in 318378.

More of an "IIWY" than a recommendation, but yes.

CONCERN: I am a bit phobic about a reinstall of Windows
98 because of the amount of tuning made to accommodate
the VooDoo card. I would prefer to extract and re-install
IE6.

I wouldn't be surprised if the VooDoo card may be part of or the entire
problem, Bill, especially if it was in place when you reinstalled IE6 from
the MSDN CD. Have you considered removing it? Otherwise I'd certainly want
to try Q312451/Method 2 first.

ARE WE UP TO DATE: Robear and Jim, have I missed
anything? 818529 is on IE6. The Windows 5.6 Scripting
Engine is on IE6. I have reported all requested DLLs
and have not heard of any being "wrong."

(PS: How's the job market for IT in Elverson?)

I hear the Turkey Hill in Morgantown is having problems with their cash
register.

~PAÞ

<snipped for brevity/sanity>
Archived thread: http://snurl.com/1uzq
All of Bill's posts on this topic: http://snurl.com/1uzr

-----Original Message-----
Steven Liu [MSFT] wrote...
The 810392 is a fix to the shlwapi.dll. I don't think it has the
relation to the error.

I have some suggestion to the issue.

1. Clean the temporarily Internet files
2. Clean the Internet history files
3. Clean the cookies
4. Disable third party browse extension
5. Upgrade the display card driver

From: "Bill Shorter" (e-mail address removed)
On my Windows 98 SE system (at current maintenance),
IE fails with "Microsoft Internet Explorer has encountered
a problem and needs to close." The error points reliably
now at "shlwapi.dll"

Article 810392 points a finger at "shlwapi.dll" for a
specific problem with IE. My problem occurs when I ask
IE to print or to self identify via Help.

The error crashes IE and asks to send to Microsoft for help.
I allow that.

The size of my "shlwapi.dll" is 395264 and it is from SP1.
The date is different than the reference in article 810392.
The article states that the fix to "shlwapi.dll" is not
yet publically available (as of Jan. 03).

 

[Bill Shorter]

OK, I am using the news interface with this answer. It is
a lot cleaner than the web interface.

The VooDoo has been there since day #1 when I received this PC.
It was in place when I tried to get IE to "fix itself" through
the Control Panel / Add_Delete Software.

I will try to avoid having to deal with it, as my son did a
lot of fine tuning. (HE was convinced that I would become
an online gamester as he is. Wrong.)

I will take a shot at replacing IE tomorrow. Going to shutdown
in a bit. Horrible thunderstorms are predicted here, just as last
evening.

Thanks for the guidance. I deeply appreciate it.

(A Lehigh Valley expression which we practice for our next job
is: "want to Biggie size that?")

Bill

Inline:

(Please consider posting from OE-as-newsreader instead of the web interface,
Bill. Paste this link into your browser:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.browser )

CONFIRMED: AdAware and Spybot have run successfully,
finding NO corruption, and this was after updates were
sought. These are both at current revision level.

CONFIRMED: Norton AntiVirus, Norton System Doctor,
and all Norton software are not running, there is no
McAfee product on this system, AND IE6 still fails to
print or self-identify from the Help menu. Same error
window wanting to report to Microsoft, referencing
SHLWAPI.DLL. Same abort of IE.

I UNDERSTAND: The recommendation is to either reinstall/
repair IE6 as shown in 312451 (for Windows XP) or
reinstall windows 98,as shown in 318378.

More of an "IIWY" than a recommendation, but yes.

CONCERN: I am a bit phobic about a reinstall of Windows
98 because of the amount of tuning made to accommodate
the VooDoo card. I would prefer to extract and re-install
IE6.

I wouldn't be surprised if the VooDoo card may be part of or the entire
problem, Bill, especially if it was in place when you reinstalled IE6 from
the MSDN CD. Have you considered removing it? Otherwise I'd certainly want
to try Q312451/Method 2 first.

ARE WE UP TO DATE: Robear and Jim, have I missed
anything? 818529 is on IE6. The Windows 5.6 Scripting
Engine is on IE6. I have reported all requested DLLs
and have not heard of any being "wrong."

(PS: How's the job market for IT in Elverson?)

I hear the Turkey Hill in Morgantown is having problems with their cash
register.

~PAÞ

<snipped for brevity/sanity>
Archived thread: http://snurl.com/1uzq
All of Bill's posts on this topic: http://snurl.com/1uzr

-----Original Message-----
Steven Liu [MSFT] wrote...
The 810392 is a fix to the shlwapi.dll. I don't think it has the
relation to the error.

I have some suggestion to the issue.

1. Clean the temporarily Internet files
2. Clean the Internet history files
3. Clean the cookies
4. Disable third party browse extension
5. Upgrade the display card driver


From: "Bill Shorter" (e-mail address removed)
On my Windows 98 SE system (at current maintenance),
IE fails with "Microsoft Internet Explorer has encountered
a problem and needs to close." The error points reliably
now at "shlwapi.dll"

Article 810392 points a finger at "shlwapi.dll" for a
specific problem with IE. My problem occurs when I ask
IE to print or to self identify via Help.

The error crashes IE and asks to send to Microsoft for help.
I allow that.

The size of my "shlwapi.dll" is 395264 and it is from SP1.
The date is different than the reference in article 810392.
The article states that the fix to "shlwapi.dll" is not
yet publically available (as of Jan. 03).

 

[Bill Shorter]

ALMOST AT THE END?

In the brief discussion below, "FAIL" means that IE6 continues to
fail when being requested to print or to self identify (by Help),
exactly as originally posted.

TWO ATTEMPTS AT A REFRESH (two complete tries):

Step1: Article 318378, Method 2, carefully applied to Windows 98
with the registry key checked character by character. This change
enabled the ensuing update.

Step2: c:\Windows\Windows Update\IE6Setup.exe to reinstall IE6.
Told setup to overlay the existing version.
During Step2 (each time) Winhlp failed with an illegal operation
and was shutdown.

Step3: Reboot. Test IE6. FAIL

Step4: Add Q818529. Restart. Test IE6. FAIL

Step5: Add Windows 5.6 Scripting Engine. Test IE6. FAIL.

UNIFORMED CONCLUSION:

This method reconstituted IE6 from corrupted components still on
the Windows 98 PC. Next step might be to locate and delete all
IE6 files. (God help me.) Alternate is to re-install Windows 98.

THE END OF THE ROAD?

Bill Shorter
Allentown, PA
(e-mail address removed)

 

[PA Bear]

<snip>

So what? This is worth a separate post:

From Bill's headers: User-Agent: Mozilla/5.0

*HALLELUJAH!*

 

[Bill Shorter]

Desperate times call for desperate measures!

I am a UNIX guy, through and through. My first
browser was Mosaic. Then came Netscape. Heck,
I even had an IE beta on my Sun box.

Working mostly in the WinTel world for the past
three years, I found Netscape to be very error
prone and switched to IE. This also helped with
sites that only like IE, such as Nasdaq.com.

I am back to Netscape now, as IE6 is floundering.

I will work on your "more tricks" advice tomorrow.

And ... thanks.

Bill in Allentown, PA

 

[Robert Aldwinckle]

From Bill's headers: User-Agent: Mozilla/5.0

Are you going to keep us in suspense?
Where was that coming from?

 

[Bill Shorter]

I switched back to Netscape. This IE problem is driving
me nuts, and it is interfering with some real important
tasks. I am trying to work the IE6 issue which I posted,
however.

Bill