IE 6.0.2800.1106 crashes on msn.com

[Guest]

Were having some trouble with one IE installation. According to the user:

"The only thing I’m doing when the error occurs is clicking on links to
articles on my homepage which is www.msn.com. Not sure if the reason its an
issue is because its Microsofts webpage but it doesn’t happen to every
article I try to read and usually if I click on the same link later in the
day, it will open fine and let me read it without any issues or error
messages popping up."

The error in event viewer is:

“Application Failure iexplore.exe 6.0.2800.1106 in kernel32.dll
5.0.2195.7099 at offset 0000b5aeâ€

We've checked and the patched released back in August to fix the HTTP 1.1
issues has been applied. For the heck of it, we tried the workaround from the
KB article, i.e., disabling HTTP 1.1. That didn't help though.

The full version string is as noted in the subject: 6.0.2800.1106. Version
updates string is: SP1; Q837009; Q832894; Q831167; Q823353; Q867801; Q833989;
Q903235.

Any help would be appreciated.

Michael

 

[Rob ^_^]

Hi Michael,

Have a look at the offending favorites properties. Enable offline viewing
enabled? disable it. You can also view the contents of a favorites link with
notepad (it has a hidden extension of .url).

Maybe. I am only guessing or perhaps try deleting the favorite and
recreating it.

Regards.

 

[Guest]

Thanks for the reply Rob. The user isn't clicking on a favorite - she's
clicking on links on her MSN home page.

Michael

 

[Rob ^_^]

Hi Michael,

I understand now. Possible reasons.

1.The users machine is missing updates. Do a windows update to re-install
all missing patches. Are you using .Net framework? Possibly also users
machine does not have the latest version.(these seem unlikely though, as the
user can open the links at other times)

2.The MSN site has faulty links, perhaps they are using java script to open
links and it includes parameters to rotating advertisements links that your
firewall is blocking.

3. The nut holding the keyboard is a bit loose!(sic)

It seems a trivial issue. Not a showstopper or mission critical to your
company's business. I am wondering why you allow private surfing from your
company's machines. Makes your network vulnerable to malicious downloads.
(again this is the loose nut holding the keyboard problem)

Regards.