I can't received attached email

[Bob Ang]

Last fews month ago, i can received attachement file from all my receiver.Why
suddenly i can't receive attached email from one of my receiver.The file is
only 2kb. It's because of antivirus block his attachment file. I am using AVG
antivirus.
Please help me ...urgent

 

[Bruce Hagen]

2KB is nothing. Are you sure there is an attachment? Do a Ctrl+F3 on the
message header to see the message source. I doubt there is an attachment,
but AVG's e-mail scanning makes it appear there is.

Normally, I would just say to turn off the e-mail scanning feature. It is a
redundant layer of protection that eats up CPUs and causes a multitude of
problems such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. However, with AVG you
need to remove and reinstall AVG and choose Custom Mode. Uncheck E-mail
Scanning when you see that option. For some reason, just unchecking it in
the security center causes a conflict with the Windows Security Center.

See:
http://forum.grisoft.cz/freeforum/read.php?3,76131,76141

 

[Bob Ang]

Thanks for your prompt reply. Yes, My customer do sent me an attachment
file.I didn't see in the message source.
i can see the attachment file in my webmail but once tranfer to windows mail
then dissapear.And last few month i still enable to receive his attachment
file.
then i try to receive attachment file using same pc but different account.
it can received. i try many times still can not solve my problem.
Only 1 of this receiver.

Please do reply.

 

[Frank Saunders MS-MVP IE,OE/WM]

1. Make sure email scanning is turned off in AVG or it will indicate
spurious attachments.

2. While viewing the body of the message press Ctrl-F3. An attachment will
be below the message text marked off a Part statement and a Cpntent-Type
ctatement. If that isn't there then there isn't any real attaschment.