can't open attachments in .doc format

[DaisysMom]

When I receive a .doc attachment, I can't open it from the email. I get the
message "the file cannot be found." If I save the attachment to a folder
then try to open it, I am able to. Why won't it open directly from the email?

 

[John Inzer]

When I receive a .doc attachment, I can't open it from the email. I
get the message "the file cannot be found." If I save the attachment
to a folder then try to open it, I am able to. Why won't it open
directly from the email?

=====================================
Maybe this article will help:

Unable to open .DOC
attachments from Windows Mail
http://tinyurl.com/5atels
or...
http://www.winhelponline.com/articles/232/1/Unable-to-open-DOC-attachments-from-Windows-Mail.html

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Gary VanderMolen]

That's a known issue that is affecting some who installed IE8.
One workaround is to uninstall IE8, which reverts you back to IE7.
If you decide to uninstall IE8, follow these instructions:
http://support.microsoft.com/kb/957700

Instead of uninstalling IE8, another option is to upgrade
your email program to Windows Live Mail:
http://download.live.com/wlmail

 

[Peter Foldes]

Gary

What does IE8 have to do with the OP's issue here.

This is the fix below and was posted 2 hrs before you by John Inzer MS-MVP

http://www.winhelponline.com/articles/232/1/Unable-to-open-DOC-attachments-from-Windows-Mail.html

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

That's a known issue that is affecting some who installed IE8.
One workaround is to uninstall IE8, which reverts you back to IE7.
If you decide to uninstall IE8, follow these instructions:
http://support.microsoft.com/kb/957700

Instead of uninstalling IE8, another option is to upgrade
your email program to Windows Live Mail:
http://download.live.com/wlmail

 

[PA Bear [MS MVP]]

[crosspost to IE General]

Have you installed IE8?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
listed in Installed Updates?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?

If you do the following, does the behavior persist?

=> Start | All Programs | right-click on Windows Mail | select Properties
| Start in <=delete the value here (leaving it empty/blank) & OK your way
out.

NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
resolve the behavior but you should not have encountered it in the first
place if IE8 was installed properly; cf.
http://groups.google.com/group/micr...er.general/browse_frm/thread/a17d79493eac253d

 

[Gary VanderMolen]

The error reported by the OP ("file cannot be found") is one of the
known signatures of the IE8 attachments issue. The fix cited below, however,
is for a different attachment issue, one where the error message says
"This file does not have a program associated with it for performing this action.
Create an association in the Set Associations control panel."

The specific fix I recommend depends on what the error message says.

 

[evans]

When I receive a .doc attachment, I can't open it from the email. I get the
message "the file cannot be found." If I save the attachment to a folder
then try to open it, I am able to. Why won't it open directly from the email?

 

[Rainald Taesler]

What does IE8 have to do with the OP's issue here.

A lot! ;-)
Obviously - according to the reported error message - it's the
IE8-WinMail bug and not a problem with the file type association.

This is the fix below and was posted 2 hrs before you by John Inzer
MS-MVP

AFAICS John made a mistake. The article for which he posted a reference
gas nothing to do with the OP's problem.

Rainald

 

[Rainald Taesler]

=====================================
Maybe this article will help:

Unable to open .DOC
attachments from Windows Mail
http://tinyurl.com/5atels
or...

http://www.winhelponline.com/articles/232/1/Unable-to-open-DOC-attachments-from-Windows-Mail.html

AFAICS this article is not relevant fro the case given.
According to the error message there is no problem with the file type
association. I'm pretty sure that it's just the IE8-Winmail bug.

Rainald