doc attachment/can't send or receive

[Ana Ibis]

Hello,
I have a couple of problems.
First, I can't send or receive email. It tells me there is a problem with
the POP3 server. Also says it might be related to authentication.
The second problem is I recently received an attachment with a ending in
..doc and I can't open it. I tried saving such attachment but still was not
able to open it.
Thanks for your attention.
Regards,
Ana

 

[Gary VanderMolen]

1. Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

2. If you can't open a saved attachment, it isn't a Windows Mail problem.
Do you have Word or the free Word Viewer installed, and if so, which
version? Which antivirus are you running?

 

[mac]

Hello,
I have a couple of problems.
First, I can't send or receive email. It tells me there is a problem with
the POP3 server. Also says it might be related to authentication.
The second problem is I recently received an attachment with a ending in
.doc and I can't open it. I tried saving such attachment but still was not
able to open it.
Thanks for your attention.
Regards,
Ana

See the link for all the account settings:
http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2288

For MS Word to open .doc

http://www.microsoft.com/DOWNLOADS/...87-8732-48D5-8689-AB826E7B8FDF&displaylang=en

 

[ljlawson]

I get this message only after it comes up to ask for my name and password,
when I reply to it goes to starband and then asks again, I have change
password on both starband.net and mail,, same error, changed it back to the
old one and tried again get same error message,
Incoming is POP3.starband.net
sending is smtp.starband.net
I have tried the " " trick still does not work
any ideas
thanks



Account: 'starband.net', Server: 'pop3.starband.net', Protocol: POP3,
Server Response: '-ERR Could not determine server', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[t-4-2]

Hello ljlawson,
If I am not mistaken, your In-coming server should be ** pop.starband.net
** NOT pop3......
t-4-2

 

[Gary VanderMolen]

Wrong mail server name. It should be POP.starband.net, not POP3.starband.net.