I can't install my printer software????

[ktmurphy]

I have an HP 6830 deskjet printer (which according to my mom is old, and I
guess she would know, seeing as it used to be hers....) and I tried to hook
it up to my new computer today, but when I try to run the CD with the
software, it says it can't install it because I don't have IE 5.0 or higher.
-.- I use 7.0.
I read somewhere that some printers need drivers to run on vista, so I went
to the HP website and found their universal driver (or whatever it's called),
and I looked, and it doesn't support my printer.
is the printer just too old to use on my computer, or is it not compatible
or something?

 

[mikeyhsd]

could be too old to have drivers for vista.

if hp does not have.
and their generic one does not support it, you are probably right.

you can pick up pretty good printers for under $100.
even under $50 for refurbished.



(e-mail address removed)



I have an HP 6830 deskjet printer (which according to my mom is old, and I
guess she would know, seeing as it used to be hers....) and I tried to hook
it up to my new computer today, but when I try to run the CD with the
software, it says it can't install it because I don't have IE 5.0 or higher.
-.- I use 7.0.
I read somewhere that some printers need drivers to run on vista, so I went
to the HP website and found their universal driver (or whatever it's called),
and I looked, and it doesn't support my printer.
is the printer just too old to use on my computer, or is it not compatible
or something?

 

[Carey Frisch [MVP]]

Open your Control Panel and click on the "Add Hardware" icon­.
The "Add Hardware Wizard" will appear.

1. Click on Next and place a dot next to "Yes, I have alrea­dy connected the hardware".
2. Click Next and scroll all the way down to "Add a new har­dware device".
3. Click once to highlight it and click Next.
4. Place a dot next to "Install the hardware that I manuall­y select from a list (Advanced)".
5. Click Next and scroll down to "Printers", click once to ­highlight and click Next.
6. Place a dot next to "Use the following port" and click N­ext.
7. In the "Install Printer Software Screen", on the left si­de scroll down to "HP"
and click once to highlight, then in the right-side scr­oll down to
"HP DeskJet 6800 series", click on it to highlight, then ­click Next to install the software.

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance


---------------------------------------------------------------

:

I have an HP 6830 deskjet printer (which according to my mom is old, and I
guess she would know, seeing as it used to be hers....) and I tried to hook
it up to my new computer today, but when I try to run the CD with the
software, it says it can't install it because I don't have IE 5.0 or higher.
-.- I use 7.0.
I read somewhere that some printers need drivers to run on vista, so I went
to the HP website and found their universal driver (or whatever it's called),
and I looked, and it doesn't support my printer.
is the printer just too old to use on my computer, or is it not compatible
or something?

 

[ktmurphy]

I added the hardware and it worked. It says it's all ready to use.
But everytime I try to print a test page, it says there was an error printing.

 

[Carey Frisch [MVP]]

The HP Printing Diagnostic Utility was created to diagnose and fix many
common issues preventing printing from the computer:
http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&product=79477&os=2093&lang=en

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

:

I added the hardware and it worked. It says it's all ready to use.
But everytime I try to print a test page, it says there was an error printing.

 

[Mary]

I have an older HP printer and vista. I had to uninstall the HP software
since it is incompatible with vista, as advised by the Windows Vista Update
Wizard. Ditto for the HP Diagnostics. Don't use any of the old HP software
with Vista. Uninstall all the HP software and drivers, remove the printer
from the Printers list in vista and reboot. HP does have a vista driver and
update for your printer (6830v)here:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=459932&lang=en
Just install the printer with the vista driver and skip the old disk.