HP v40 All-in-One printer quit after installing the MS Spyware

[ike]

I installed the beta software today and can long longer
print on my local HP OfficeJet v40. I've gone through the
roubleshooting guide for printing and shutdown both the
Gateway PC, running XP Pro, and the printer. Any
thoughts?

 

[Steve Wechsler [MVP]]

ike,

Uninstall the HP software, if possible. Then go to Add/Remove Programs
in the Control Panel, click the Change button next to MSAS, then choose
the Update option. Then reinstall the HP software.

IF it is not possible to uninstall the HP software, uninstall MSAS
first. Then uninstall the Printer from the Control Panel. Reinstall
MSAS, then the printer.

Steve Wechsler (akaMowGreen)

MS-MVP 2004-2005

............. In memory of our dear friend, MVP Alex Nichol .............
........................ 1935-2005 ...........................