Troubles with HP Officejet 6500 Wireless All-in-One Printer (e709n)


T

tb

I have this HP printer:
<http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=3795406>

It is now priting only blank sheets...

I have unsuccessfully tried:
* Cleaning the printhead as described here:
<http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-Officejet-6500-E709n-printer-black-ink-not-printing/td-p/1353707/page/5>
* Replaced the old printhead with a brand-new one (original OEM!).
* Run the utility for realigning the cartridges many times.
* Run HP's nozzle-cleaning utility many times.
....and --YES!-- I am absolutely sure that there is ink in the
cartridges!! As a matter of fact, I have swapped old cartridged with
brand-new ones a couple of times just incase.

Anybody got any ideas as to what is causing the printer to kick out
only blank sheets of paper? It is happening both in Windows 7 and
Linux, so I don't think that it is a driver problem.
 
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R

Rodney Pont

Anybody got any ideas as to what is causing the printer to kick out
only blank sheets of paper? It is happening both in Windows 7 and
Linux, so I don't think that it is a driver problem.
It's broken, get a new one or get it fixed.
 
M

Mr Pounder

tb said:
I have this HP printer:
<http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=3795406>

It is now priting only blank sheets...

I have unsuccessfully tried:
* Cleaning the printhead as described here:
<http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-Officejet-6500-E709n-printer-black-ink-not-printing/td-p/1353707/page/5>
* Replaced the old printhead with a brand-new one (original OEM!).
* Run the utility for realigning the cartridges many times.
* Run HP's nozzle-cleaning utility many times.
...and --YES!-- I am absolutely sure that there is ink in the
cartridges!! As a matter of fact, I have swapped old cartridged with
brand-new ones a couple of times just incase.

Anybody got any ideas as to what is causing the printer to kick out
only blank sheets of paper? It is happening both in Windows 7 and
Linux, so I don't think that it is a driver problem.
Wipe the print jets with meths or white spirit. If ink comes out onto your
fingers and it still don't print your printer is ****ed.
My HP printer refused to scan/copy and I tried everything. It was 6 years
and bloody expensive but the scanner/copy had hardly been used. I was not
best pleased.
 
T

tb

This may seem like a smart ass question but have you tried turning it
off and back on and/or unplug and replug it? My HP starting printing
only blank sheets and I mucked around with it, started looking for
replacement printer, tried different ink carts, print head clean and
purge, align print heads, etc... that didn't fix it. Then a couple
days later I thought... hmm, maybe if I reboot it... and it's worked
like new since.
I tried them all, Ashton...
MaybeI should follow Rodney's advice!
 
R

Rodney Pont

MaybeI should follow Rodney's advice!
In all seriousness it doesn't sound like a simple problem. I'd expect
some feedback to the system controller from the printhead even if it's
only to confirm that there is some current flow when the head is fired.
It should also be able to sense if the cable is out or damaged. Since
the printer controller thinks it's working perfectly I suspect it's
something major and I would replace it.
 
P

Paul

tb said:
I tried them all, Ashton...
MaybeI should follow Rodney's advice!
https://web.archive.org/web/20110210170726/http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=mp-77368-1

To check the version of your current printer firmware, use
either one of the following options:

Printing a Printer Status Report Page (from Printer Control Panel) <---

1. Press Setup, select Print Report, select Printer Status Report, and then press OK.
2. The Status Report Page will be printed.
3. The current firmware revision will appear on the printed Status Report Page

Print Quality Diagnostic Page (from Solution Center)

1. Go to Solution Center; select HP Officejet 6500 All-in-One Series
2. Click on Settings > Printer Toolbox
3. On the Device Services tab, click Print a Print Quality Diagnostic Page
4. The current firmware version will appear on the printed Diagnostic Page

Try the first method, from the panel, to see if you can get it to print.
Sometimes the test page prints, but nothing else.

The electrical connection to the head, has at least one status connection.
The "chip" that cartridges use, needs to be queried to see if there
is "virtual ink" present in the cartridge. The "chip" is present, to prevent
customers from refilling on their own, or prevent a competitor from making
compatible cartridges. So at least that path has to work,
before it will print.

Some connection that causes the head to fire, could be open circuit,
but that's pretty unlikely.

A problem like this is more likely to be a software or firmware issue,
than hardware. For a hardware problem, like the cartridge isn't
seated properly, there's more likely to be an error message on the
screen (printer control panel). For logical problems, like "print
everything in white text", that's a problem somewhere else, in the
hand-off of prints to the machine.

Paul
 
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P

Paul

John said:
That fact that the OP's stated problem is an inability to print anything
but blank sheets it may be impractical to print any sort of diagnostics,
helpful though they might be. A more practical solution might be to use
HP's hardware diagnostic which, it appears, doesn't require much from
the printer itself to function. This _may_ be one source although I'd be
happier if I could source it directly from HP:

http://www.userdrivers.com/Printer/HP-Hardware-Diagnostic-Utility-1-0-0-031-for-Windows-XP-Vista-7/
I can find some sort of diagnostic here as well.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/&softwareitem=mp-136589-1

HP Print and Scan Doctor

completely replaces these three previous generation diagnostic tools:

* HP Print Diagnostic Utility
* HP Scan Diagnostic Utility
* HP Network Diagnostic Utility
* HP Hardware Diagnostic Utility

*******

The purpose of using the built-in test page, is to avoid
any driver-side issues from the computer driving the printer.

Paul
 

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