Hp Total Care Advisor

[Dar]

I don't know if I am in the right place. But the people here seem to know
what they are talking about.
I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista Home
Premium SP2. I have already talked and emailed HP about 20 times. I had a
problem with total care advisor so HP told me to uninstall it and then
reinstall it so I did and the website they gave me to download it was really
to update it and would not install. Now they say I have to do a system
recovery. So I am here to beg for help. Is there anyway to download the HP
Total Care Advisor without doing a system recovery? I was told by HP that I
need this to do hp updates and it is important for my computer. ( I am what
you call a computer dummy) Please help.

 

[Malke]

I don't know if I am in the right place. But the people here seem to know
what they are talking about.
I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
Home Premium SP2. I have already talked and emailed HP about 20 times. I
had a problem with total care advisor so HP told me to uninstall it and
then reinstall it so I did and the website they gave me to download it was
really to update it and would not install. Now they say I have to do a
system recovery. So I am here to beg for help. Is there anyway to download
the HP Total Care Advisor without doing a system recovery? I was told by
HP that I need this to do hp updates and it is important for my computer.
( I am what you call a computer dummy) Please help.

Actually there is no need to run the HP Total Care Advisor. It's a bloated,
invasive piece of software that will do your computer no good. I always
disable it from running on clients' machines. Vista has its own built-in
updating and troubleshooting tools. The HP Total Care Advisor is totally
unnecessary. If it is currently uninstalled I'd just leave it that way.

Malke

 

[Dar]

OK thank you so much. I wish you can take my computer and do what needs to be
done. But anyway what about HP Update that will not work since I unistalled
HP total care advisor. Does that make a difference or not?

 

[Dar]

Me again I also wanted to say I have Kaspersky Internet Security and Windows
Defender

 

[David B.]

Remove that and don't reinstall it either.

 

[Malke]

OK thank you so much. I wish you can take my computer and do what needs to
be done. But anyway what about HP Update that will not work since I
unistalled HP total care advisor. Does that make a difference or not?

You don't want HP Update running either.

Malke

 

[Dar]

Hello, ok I have a cannon printer which I will be getting a new on in a few
months because this one is not working right. But anyway you are dealing with
a computer dummy, I do not know what you mean by: ( Heres a trick,

 

[Dar]

Thanks for your input. But I am what you call a computer dummy. I have a
canon MP500 and I had to have them send me a cd to download because the
printer did not work with this Hp Pavilion so I am not good at this as of
what to uninstall and stuff like that. But thank for any help you can give.

 

[Dar]

OK Malke I need you help again. Hp contacted me on my problem with the total
care advisor because I complained to them about there technical people who
help people like me. They told me that not having the total care advisor on
my computer will cause problems for me. I think they are just telling me that
because they want their products on the computer. I do believe what you told
me. They told me that I will need to to a system restore to see if it comes
back on my computer and if it did not I would have to do a system recovery.
Please tell me I do not need to do that and I do not need the total care
advisor on my computer and my computer will be just fine. Help
Please...................................

 

[M]

OK Malke I need you help again. Hp contacted me on my problem with the total
care advisor because I complained to them about there technical people who
help people like me. They told me that not having the total care advisor on
my computer will cause problems for me. I think they are just telling me that
because they want their products on the computer. I do believe what you told
me. They told me that I will need to to a system restore to see if it comes
back on my computer and if it did not I would have to do a system recovery.
Please tell me I do not need to do that and I do not need the total care
advisor on my computer and my computer will be just fine. Help
Please...................................

Malke's right. You don't need it. HP is lying to you.

M

 

[Malke]

OK Malke I need you help again. Hp contacted me on my problem with the
total care advisor because I complained to them about there technical
people who help people like me. They told me that not having the total
care advisor on my computer will cause problems for me. I think they are
just telling me that because they want their products on the computer. I
do believe what you told me. They told me that I will need to to a system
restore to see if it comes back on my computer and if it did not I would
have to do a system recovery. Please tell me I do not need to do that and
I do not need the total care advisor on my computer and my computer will
be just fine. Help Please...................................

ahahahah. Just got to love that bottom-tier HP tech support. You do *not*
need the Total Care Advisor running and my partner and I have many hundreds
of HP laptops to prove it.

We usually don't uninstall it, mind you. We just don't have it run. If you
already uninstalled it, don't worry about it.

Malke

 

[David B.]

Most 1st tier tech support people are just as qualified to be working at
McDonalds, they have no clue about the products they're supporting, they
read from a script, you can pretty much take much of what they say as BS.

 

[Bill Yanaire]

Thanks for your input. But I am what you call a computer dummy. I have a
canon MP500 and I had to have them send me a cd to download because the
printer did not work with this Hp Pavilion so I am not good at this as of
what to uninstall and stuff like that. But thank for any help you can give.

Go to the Canon support site for your pinter. Download Just the drivers for your printer.
Make sure to get the correct version. Vista 32 bit or Vista 64 bit. Don't install any other
Crap that HP wants you to use.

 

[Dar]

Ok thanks Malke, I did uninstall it. Just did not want any problem they said
I will probably get. I had complained to HP Corporate then they in turn had a
Case Manager call me and I complained to them about HP support and told them
they hire people who don't know what they are doing and HP owes me a new
computer. But I told them that would never happen and they need to hire
people who know what they are doing. But that will never happen either.
So with that if and when I do have a problem with my computer who do I call
to go to instead of Best Buy cause they do not know what they are doing
either.
Thanks for you help

 

[Malke]

Dar wrote:

(snip)

So with that if and when I do have a problem with my
computer who do I call to go to instead of Best Buy cause they do not know
what they are doing either.

Ask for recommendations from family, friends, colleagues. Look in the Yellow
Pages.

Malke