ERROR CODE 0x800423F3



Purchased a HP Pavillion a6013w w/ Windows Vista Home Premium loaded on it.
Added Windows Live One Care (WLOC) and uninstalled Norton a few days later.
Everything has been fine until about 2 weeks ago when a problem developed w/
WLOC update.
I began receiving error code 0x800423F3 for just about everything. My HP
Total advisor will not open now. I cannot get WLOC to reinstall properly. I
cannot perform a backup.
Just seems to be a great cluster **** that continues. When I go to Windows
support and they ask foir the product key but their system does not recognize
it and they want $60 for support.
I am dying here. Not a computer guru and I work from home.
Any suggestions???





The only thing that I can find on this error has to do with the Volume
Shadow Copy.

Try turning off the service 'Volume Shadow Copy' in the services console.

Then try to uninstall / re-install your WLOC.

Another option is to restore you computer a pervious Restore Point when you
know you machine was working properly.

Hope this helps,



This may not be much help or comfort but call the onecare live tech support.
when I was running it they were very knowledgable and helpful. In my case i
had the wrong version of msxml. It requires 4, I had 6. In the long run I
uninstalled it on all machines because it was a resource hog. I am on
battery power often and it slowed system startup significantly.


Thanks. I have been on the phone w/ them for over 4 hours during past 2
days. We did everything. they took control of my PC and we attempted to
install/uninstall LOC about 6 times. No good. They have now copied numerous
error messages off my PC and are performing 'research'. they are to call me
again in the morning. Now, I cannot even perform a system restore to go to
an earlier point...keep getting same error message.
if this had only happened in the first 15 days after I bought the damn thing
I would've returned it to Walmart and got something else. ARGHH!!!
And the beat goes on.........................
once they determine the problem, I'll repost. (That is...if they can)


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