Backup and Restore error

[Guest]

I receive an error when I try to backup or restore back to a previous point.
I was able to do a backup the first day I used the Vista home premium
version. Since then I get an error:

A shadow copy could not be created for the following reason.

The writer experienced a transient error. If the backup process is retried,
the error may not reoccur.
(0x800423F3)

I am trying to backup to another system running Windows 2000 with over 300
GB of space available. I had setup an automatic backup and that failed. If I
try to do a manual backup it fails with the same error. I tried to go back
and do a restore to the first day I got the new O/S, but I receive the same
error when I try to restore. I wanted a backup of my files and was able to
copy all the files I wanted over to my other system.

I also noticed that I cannot get any information about my new PC from the
Windows Management Information tool, but I can get information about the
other systems in my network. I don't know if these are related, but that it
was worth mentioning. The error I receive with the tool is:

Can't collect information
Cannot access the Windows Management Instrumentation software. Windows
Management files may be moved or missing.

I was able to see this information on the first day also and I just noticed
I can't see this information recently, I don't know how long it has not been
available.

Please let me know if there are any ideas to resolve my issues.

Thanks to any and all assistance with this problem.

 

[Jill Zoeller [MSFT]]

Try disabling any antivirus software you have running--these can sometimes
interfere with backup tools.

If that doesn't work, please respond here.