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I've been having a headache with an HP Sanjet 3500c scanner for the
last year. This is an Internet Cafe, and the PCs should be logged in as
User and not the Staff/Admin. What happens is, it will work for a
while, like a week or so, then, when the user tries to use it (either
by running the desktop software or pressing the scanner front buttons)
several windows/errors pop up, and there have been several kinds over
the months, some are the "Windows Is Installing the software" kind of
messages, which then gives some kind of error, so you click OK, or
cancel, but it just starts over. What I've found is that if you go
around in circle long enough, continue clicking/cancelling ,etc,
eventually the windows go a way and the scanning software begins and
works just fine! But how annoying.
If I uninstall/reinstall the software, it will fix it...for a day or 2
or 5. Then it starts over. And sometimes it starts doing it in the
Admin login too. Ahhhgggg.
I've talked to HP tech support for literally hours, live chat, emails,
and on the phone. First of all, their customer service sucks worse than
any I have ever known, but that's a different subject. In the end the
just told me that they can't promise that it works with windows XP. So
they could do nothing for me.
So my questions are 1) Does anyone have a scanner, HP or otherwise,
that actually DOES work with XP, even the User logons? I need a new one
obviously, and I would prefer a different brand since I don't like HP
products or people any more, nothing but a huge hassle.
2)Has anyone had a similar problem and maybe a solution?
last year. This is an Internet Cafe, and the PCs should be logged in as
User and not the Staff/Admin. What happens is, it will work for a
while, like a week or so, then, when the user tries to use it (either
by running the desktop software or pressing the scanner front buttons)
several windows/errors pop up, and there have been several kinds over
the months, some are the "Windows Is Installing the software" kind of
messages, which then gives some kind of error, so you click OK, or
cancel, but it just starts over. What I've found is that if you go
around in circle long enough, continue clicking/cancelling ,etc,
eventually the windows go a way and the scanning software begins and
works just fine! But how annoying.
If I uninstall/reinstall the software, it will fix it...for a day or 2
or 5. Then it starts over. And sometimes it starts doing it in the
Admin login too. Ahhhgggg.
I've talked to HP tech support for literally hours, live chat, emails,
and on the phone. First of all, their customer service sucks worse than
any I have ever known, but that's a different subject. In the end the
just told me that they can't promise that it works with windows XP. So
they could do nothing for me.
So my questions are 1) Does anyone have a scanner, HP or otherwise,
that actually DOES work with XP, even the User logons? I need a new one
obviously, and I would prefer a different brand since I don't like HP
products or people any more, nothing but a huge hassle.
2)Has anyone had a similar problem and maybe a solution?
