hp laptop starts up then shuts down before eror screen can be read

[Donna]

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Any help that you offer would be greatly appreciated.

 

[Mark L. Ferguson]

Press F8 during the 'black screen' just after the BIOS screen. The Recovery
menu might offer you a 'repair' option.
If you see a "Command prompt" option, run the command:
CHKDSK /R
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Mark L. Ferguson
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[neil]

You will need to press the F8 key before windows starts to load then disable
the auto restart on error. That will allow you to read the error message and
someone may be able to guide you.
You could also try booting from the XP CD and run the recovery console (if
that's an option) once in the recovery console type chkdsk /r to correct any
errors & try booting again.
Neil

 

[Gerry]

Donna wrote:


Please post copies of the Stop Error Reports.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.


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Hope this helps.

Gerry
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FCA
Stourport, England
Enquire, plan and execute
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