How to send a request for remote assistance when outgoing email has a fault?

[Ian R]

Hi

I'm trying to help a friend with various PC problems and I suggested she
sends me a request for remote assistance.

The only difficulty is that one of the problems is she cant send outgoing
emails! Therefore all of her attempts to send the request fail to go. (SMTP
error)

Is there a way to do this in reverse i.e. can I send her something that she
can respond to while online and then allow me to have control?

Or is there another way?

Any suggestions would be very welcome.

Many thanks

Ian

 

[Elmo]

Hi

I'm trying to help a friend with various PC problems and I suggested she
sends me a request for remote assistance.

The only difficulty is that one of the problems is she cant send outgoing
emails! Therefore all of her attempts to send the request fail to go. (SMTP
error)

Is there a way to do this in reverse i.e. can I send her something that she
can respond to while online and then allow me to have control?

Or is there another way?

Any suggestions would be very welcome.

Many thanks

You can talk them through a Netmeeting connection.. Here's what you do
the first time:

- Click Start, Run, type CONF, click OK.

- Go through the one-time Setup Wizard, filling in first and last names,
email address, and deselect "Log on to a directory server when
Netmeeting starts".
Just click your way through the audio tuning wizard, unless you want to
use them too.

- Then Netmeeting will start. One of you will have to email the other
your ip address. Here's a few ways to get that:

1. In NM, click Help, About Windows Netmeeting. The IP address is
there, but if it starts off 192.168. that's the wrong one, and you have
a router.

2. Go to whatismyip.com and copy/paste your ip address.

3. Click Start, Run, type CMD, click OK. Type IPCONFIG, and press
Enter and you'll see the IP address.

-------------------------------------------------------------------

Now starts the common, everyday desk-sharing routine:

- Send the IP address.

- Recipient types it into the top pane, clicks the phone icon.

- After the connection is made, "host" clicks the low left icon, which
looks like a hand holding a window.

- Click Desktop, click Share. Click "Allow Control" button.

- You request control (an option at the top of the window with their
desktop display), they accept in the prompt that pops up, and you have
control. You can then click View, Full Screen and you'll see nothing
but their desktop on your screen.