Remote Assistance - A Program could not Start

[Guest]

When some of my users try to submit a request for Assistance using Remote
Assistance they get a pop-up box that says "A Program Could Not Start" The
dialogue box has a heading of Microsoft Internet Explorer. This is using
Email as the way to submit the request.

I believe it is an issue with opening Outlook to send the email, but Outlook
itself works fine on the machines.

Any help would be great!!!!

 

[Ramesh, MS-MVP]

How to Change the E-mail Program That Is Used By Remote Assistance:
http://support.microsoft.com/?kbid=304023

If the Solicited Remote Assistance policy is disabled, you cannot offer
assistance to a Novice computer:
http://support.microsoft.com/?kbid=826088