How hard can it be to cancel an AOL account?

[muckshifter]

More than 800,000 people canceled their AOL accounts last quarter. So it must be easy to cancel right? Not always.Two weeks ago, Vincent Ferrari tried to cancel his 5-year-old account—he'd heard from others in the blogosphere that AOL customer service could be awful. So he recorded the conversation with a representative named John. Here is the transcript of the conversation:

AOL: Hi, this is John at AOL. How may I help you today?

wait for it ...

Ferrari: I want to cancel my account.

AOL: OK. I mean, is there a problem with the software itself?

Ferrari: No. I don't use it. I don't need it. I don't want it.

John disputes Ferrari's claim that he never uses the account.

AOL: Last year, last month it was 545 hours of usage.

Ferrari: I don't know how to make it any clearer. So I'm just gonna say it one last time. Cancel the account.

AOL: Well, explain to me what is wrong.

Ferrari: I'm not explaining anything to you. Cancel the account.

It goes on like this for 5 minutes.

Ferrari: Cancel my account. Cancel the account. Cancel the account.

Now this is before any attempt to un-install AOL

http://www.msnbc.msn.com/id/13447232/

 

[Adywebb]

PMSL


Is this the same bloke that feckit mentions HERE?

 

[michael555]

wait for it ...

Now this is before any attempt to un-install AOL


https://www.pcreview.co.uk/forums/images/smilies/laughingsmiley.gif


http://www.msnbc.msn.com/id/13447232/

Seen something on the net with aol usa version(you can see it here http://www.spikedhumor.com/ Search aol).

Not sure if this is the same guy.

But the support guy is asking him to get is dad.

He is 35 years old and own the account.

The things aol will do to keep you.

Don,t worry that guy on aol support was sack

 

[crazylegs]

Listened to the transcript which Ady posted and it is laughable to say the least...