Help with shutting down windows

[Guest]

I try to shut down, and it hangs on "saving my setting".. I have gone into
"Device Manager".. and I seen a yellow exclamation point by "USB Mass
Storage Device".
When I bring up the "safely remove hardware" icon, in that window my USB
Mass Storage Device is listed there?!?! I have no cards or flash drives
plugged in or anything.. Why is the USB Mass Storage Device listed in that
window??? I believe that is what is preventing my computer from shutting
down ?!?!
Any information and help would be greatly appreciated .. thank you...

 

[Wesley Vogel]

If you experience slow logoff (with Saving your settings for most of the
time while logging off), you are having profile unload problems.

If you see a lot of Userenv/1517, Userenv/1524 or Userenv/1500 errors in the
Event Viewer, download and install the User Profile Hive Cleanup Service.

This decreased my shutdown time a bunch. Takes any where from 10 to 20
seconds to shutdown.

C:\Program Files\UPHClean\uphclean.exe is added.

The User Profile Hive Cleanup service gets added to Services and
uphclean.exe will run all the time. I am one that doesn't like to have any
extra services running, but I am sold on UPHClean.

Download details: User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

UPHClean v1.6d readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

ok.. i will download it, and see if it help me... i will let you know )

 

[Wesley Vogel]

Good luck.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

well.. haven't seen any difference after installing User Profile Hive
Cleanup..
My HP Photosmart printer is now listed in the "remove hardware safely"
too>!?!?!?!
i'm not the most efficient computer person.. and i really cannot figure out
what to do with that window,,i dont' want to do away with the window, but i
don't think those items should be listed there?!?!?! and i still can't get
my computer to shut down. I get directed to different sites, but i can't
figure out what to do after reading those site (
may not be no help for me out there(
unless someone can give me some down to earth layman's terms to follow step
by step.. haha
thanks !!

 

[Wesley Vogel]

My HP Photosmart printer is now listed in the "remove hardware safely"

too>!?!?!?!

Is the printer connected to a USB port? If it is, it's normal for anything
connected to a USB port will make the Safely Remove Hardware icon appear in
the Notification area (by the clock).

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

oh... ok...
Maybe I was just never aware of what was listed in that window before?!?!
Sorry to be such a bother !!
I did a sysem restore.. and went back a couple of weeks... and after doing
that, i was able to shut down my computer ok.. Hopefully it will stay that
way now .
thanks for all the advice !!

 

[Guest]

should the "USB Mass Storage Device" always be listed in that window also?
even tho I don't have any cards or flash drives plugged in??

 

[Wesley Vogel]

If you plug in a USB Mass Storage Device even just once, I think that it
stays on the list because it will still be listed in the Device Manager.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Wesley Vogel]

Keep having fun.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

ok... thank you very much..and have a good day )

 

[Guest]

gosh.. again my computer will not shut down. I'm sure at a loss over this
problem!!!

 

[Wesley Vogel]

Have a look at this.

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://www.aumha.org/win5/a/shtdwnxp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

thanks for all the help.
i unplugged all usb's and unplugged power to each item.. then reattached all
usb's..
this got rid of my "yellow exclamation Point" in device manager.
and as for my problem of being unable to shut down my computer... i went
into ..msconfig...startup.. and unchecked all programs.. and then added them
one at a time.. to see is a program was causing it.. and it ended up being
"msn msgr/background... that wasn't letting my computer shut down. don't
know if i handled it right or not, but i just kept that unchecked so it
wouldn't load up at startup.. and now my computer shuts down just fine.
I'm not sure what the MSN msgr/background does, hopefully i don't need it
running anyway. ?!?!?!?!