Help! "Windows Explorer has encountered a problem and needs to clo

[Guest]

Every time I try to open any folder, it doesn't open on the first try. I get
the error message, "Windows Explorer has encountered a problem and needs to
close". Then it closes all folders that are open, and sometimes even closes
my active desktop. Sometimes the window opens, but I can't open two folders
at one time or I get the error again. Please help!!!

If you can help, please email me at (e-mail address removed), or post a reply here.

Thanks

 

[Ramesh, MS-MVP]

Click Start, Run and type eventvwr.msc
Select Application entry in the left pane
In the right-pane, look for the Error entry denoted by a Red X

Sort by date and track-down the entry based on what time the error exactly
occurred. Locate and double-click the entry and you'll see more information
in the resulting dialog. Click the copy button at the top and copy the whole
event and paste it to a Notepad document and save it. Post the information
here.

More Information: http://www.winxptutor.com/eventlog.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

 

[Guest]

Well, here is the info I got. I tried that site, but didn't get any help.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/26/2005
Time: 10:33:56 AM
User: N/A
Computer: YOUR-FULKL1OH2Q
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
iesdsg.dll, version 0.0.0.0, fault address 0x0000d76b.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 69 65 73 64 73 in iesds
0038: 67 2e 64 6c 6c 20 30 2e g.dll 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 64 37 36 62 0000d76b
0058: 0d 0a ..

 

[Ramesh, MS-MVP]

The crash is caused by a BHO iesdsg.dll. (from PCTools)

CastleCops iesdsg.dll 5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB:
http://castlecops.com/clsid-1662.html

Try reinstalling the respective application, or disable it's BHO from
Explorer.

Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com