HELP: Broadband but no http...

[Tor Tveitane]

Hi,

I was asked to look at a friend's computer running XP Home which is
connected to a broadband modem (direct LAN to modem without username/pwd).
I tested the broadband connection with my laptop and it is working nicely.

When I try to ping internet domain names the dns resolves the ip address but
I get no ping reply. Likewise when using IE it looks like that the dns is
resolved but eventuallt IE times out, so no browsing is possible. Same with
SMTP / POP3

All the Internet options and network properties *are equal to those on my
laptop*(also running XP), but I cannot access the Internet from my friend's
computer except from the dns resolves (domain names to IP address).

Any clue what is causing this? They have an updated antivirus solution....

Thanks a bunch for a lot of tips to try out ;-)

best regards

Tor

 

[Malke]

Hi,

I was asked to look at a friend's computer running XP Home which is
connected to a broadband modem (direct LAN to modem without
username/pwd). I tested the broadband connection with my laptop and it
is working nicely.

When I try to ping internet domain names the dns resolves the ip
address but
I get no ping reply. Likewise when using IE it looks like that the
dns is
resolved but eventuallt IE times out, so no browsing is possible.
Same with SMTP / POP3

All the Internet options and network properties *are equal to those on
my laptop*(also running XP), but I cannot access the Internet from my
friend's computer except from the dns resolves (domain names to IP
address).

Any clue what is causing this? They have an updated antivirus
solution....

Make sure your friend doesn't have a firewall on. If he doesn't, then
check his hosts files:

1. In XP's Search preferences, set the files and folders handling to
Advanced, and then check the box that will make Search look in hidden
files/folders.
2. Now enter the search term "hosts" without the quotes.
3. You will get several hosts and lmhosts files. Double-click each one
to open it. When you do this, you'll get a Windows dialog box saying
that Windows cannot open this file, do you want to use the web or
select from a list to find the proper program. Choose "select from a
list" and highlight Notepad. Make sure the box to always use this
program to open this type of file is not checked.
4. Now carefully examine the file. Lines that begin with a # are
comments and don't count. Leave them alone. Unless you know you use a
proxy server to get to the Internet or you added entries yourself, the
only uncommented entry that should be there is:

127.0.0.1 localhost

If you see any other entries, delete them and Save the file. Make sure
you scroll all the way down to the bottom of the window if there is a
scrollbar. Do this for each file you found. Now cleanup your friend's
computer by removing spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. You may also want to
run CWShredder and HijackThis from http://aumha.org/freeware.htm.
Although CWShredder is no longer being updated, it will still clean
older variants of the CoolWebSearch malware. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode.

Malke