Help and support services not able to start

[Guest]

I have read all threads regarding this issue and still unable to resolve.
Approximately 200 users with the same issue in our domain.

When I attempt to start the "Help and Support" service, I receive the
following message:

"The Help and Support service on local computer started and then stopped.
Some services stop automatically if they have no work to do, for example, the
performance logs and alert service."

All dependency services are running (RPC).

I performed the following:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Ran Helpsvcfix
Ran fixwinxphelp.vbs

The only thing I have not performed is re-installation as this is not
practical for all 200 PC's.

Any other ideas would be greatly appreciated!!!

 

[Ramesh, MS-MVP]

Hi,

Click Start, Run and type:

CMD /K SC QC HELPSVC

Include the output in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I have read all threads regarding this issue and still unable to resolve.
Approximately 200 users with the same issue in our domain.

When I attempt to start the "Help and Support" service, I receive the
following message:

"The Help and Support service on local computer started and then stopped.
Some services stop automatically if they have no work to do, for example,
the
performance logs and alert service."

All dependency services are running (RPC).

I performed the following:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Ran Helpsvcfix
Ran fixwinxphelp.vbs

The only thing I have not performed is re-installation as this is not
practical for all 200 PC's.

Any other ideas would be greatly appreciated!!!

 

[Guest]

Ramesh,

Here is the output result.

----------------------------------------------------------------------------------------------
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: HELPSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

 

[Ramesh, MS-MVP]

CBrunnmeier,

The service settings are correct. I was hoping to see a different value (
Local Service ) for the SERVICE_START_NAME setting, but all is correctly
set.

See if this helps: http://windowsxp.mvps.org/rebuildhelp.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

Here is the output result.

----------------------------------------------------------------------------------------------
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: HELPSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

 

[Guest]

Ramesh,

That did it!
Thank you very much for your assistance.

I see many posts regarding this problem. I realize many are attributed to
service issues however this particular issue seems to be related to SP2.
This solution might be worth posting to Microsoft's knowledgebase.

Thanks again,

Chris

CBrunnmeier,

The service settings are correct. I was hoping to see a different value (
Local Service ) for the SERVICE_START_NAME setting, but all is correctly
set.

See if this helps: http://windowsxp.mvps.org/rebuildhelp.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

Here is the output result.

----------------------------------------------------------------------------------------------
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: HELPSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
----------------------------------------------------------------------------------------------
Thank you

Hi,

Click Start, Run and type:

CMD /K SC QC HELPSVC

Include the output in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I have read all threads regarding this issue and still unable to resolve.
Approximately 200 users with the same issue in our domain.

When I attempt to start the "Help and Support" service, I receive the
following message:

"The Help and Support service on local computer started and then stopped.
Some services stop automatically if they have no work to do, for example,
the
performance logs and alert service."

All dependency services are running (RPC).

I performed the following:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Ran Helpsvcfix
Ran fixwinxphelp.vbs

The only thing I have not performed is re-installation as this is not
practical for all 200 PC's.

Any other ideas would be greatly appreciated!!!

 

[Ramesh, MS-MVP]

You're very welcome, Chris.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

That did it!
Thank you very much for your assistance.

I see many posts regarding this problem. I realize many are attributed to
service issues however this particular issue seems to be related to SP2.
This solution might be worth posting to Microsoft's knowledgebase.

Thanks again,

Chris