help and support does not work...help me to start the service

[Guest]

ed when I pressed F1 to start my help and support center i got following
message

Windows cannot open Help and Support beacuse a system service is not running.
To fix this problem, start the service named 'Help and Support'

when I tried to start the help and support center under services in
administrative tools i got following message

Could not start the Help and Support Center Service on Local Computer.
Error 1083: The executable program that this service is configured to run in
doesnot
implement the service.

I tired everything in http://www.kellys-korner-xp.com/top10faqs.htm

when I ran
regsvr32 hhcrtl.ocx


i got following error
LoadLibrary("hhcrtl.ocx") failed - the specified module could not be found.

please help me out to fix this

thanks

 

[Will Denny]

Hi

Try this:

From Start>Run type

services.msc

then scroll down the list to the Help and Support Service. If it hasn't
been started, right click on it and select 'Start'.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Guest]

I have already tired this..as I mentioned below when I tired to start the
service
it gives error like

Could not start the Help and Support Center Service on Local Computer.
Error 1083: The executable program that this service is configured to run
in doesnot implement the service

help me out....

 

[Guest]

How did you solve your problem? It is now March and and your problem was in
Jan, but I have reached the same impass as you

 

[Ramesh, MS-MVP]

JuanPdeZ,

There is no resolution posted as of yet for this particular issue. Try this:

Click Start/Run and type:

SC QUERY HELPSVC >C:\HELPCENTER.TXT

Now, open C:\HELPCENTER.TXT in Notepad, and copy/paste the contents here.

 

[Ramesh, MS-MVP]

Correction:

JuanPdeZ,

There is no resolution posted as of yet for this particular issue. Try this:

Click Start/Run and type CMD and press Enter. Type:

SC QUERY HELPSVC >C:\HELPCENTER.TXT

Now, open C:\HELPCENTER.TXT in Notepad, and copy/paste the contents here.

 

[Guest]

SERVICE_NAME: helpsvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0