Help and Support missing

R

Ramesh, MS-MVP

Click Start, Run and type:

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

or

C:\Windows\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Does Help launch correctly?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
 
M

marcel

When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
 
A

Ayush

Replied to [marcel]s message :
-----------------------------------------------------------
When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
Click to expand...


Try :
- http://www.kellys-korner-xp.com/regs_edits/helpandsupportundo.reg
from http://www.kellys-korner-xp.com/xp_tweaks.htm

- http://windowsxp.mvps.org/reg/startmenuhelp.reg
from http://windowsxp.mvps.org/startmenuhelp.htm
 
M

marcel

Ramesh said:
Click Start, Run and type:

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

or

C:\Windows\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Does Help launch correctly?
Click to expand...
Alas, it doesn't launch.
It just gives the message:
Windows cannot open Help and support because a system service is not
running. To fix this, start the service named "help and support".
How do I find this service?
Thanks.
 
R

Ramesh, MS-MVP

Click Start, Run and type SERVICES.MSC
Start the Help and Support service.

See also:

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


marcel said:
Click Start, Run and type:

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

or

C:\Windows\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Does Help launch correctly?
Click to expand...
Alas, it doesn't launch.
It just gives the message:
Windows cannot open Help and support because a system service is not
running. To fix this, start the service named "help and support".
How do I find this service?
Thanks.
 
M

marcel

I Tried Kellys-Korner, but when I try to merge the Restore Help &
Support script with the Registry, it says:
"The specified field is not a Registry script"
Now I'm stumped (as they say in Cricket).
Are there any other options I can try?
Replied to [marcel]s message :
-----------------------------------------------------------
When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
Click to expand...


Try :
- http://www.kellys-korner-xp.com/regs_edits/helpandsupportundo.reg
from http://www.kellys-korner-xp.com/xp_tweaks.htm

- http://windowsxp.mvps.org/reg/startmenuhelp.reg
from http://windowsxp.mvps.org/startmenuhelp.htm
Click to expand...
 
A

Ayush

Replied to [marcel]s message :
-----------------------------------------------------------
I Tried Kellys-Korner, but when I try to merge the Restore Help &
Support script with the Registry, it says:
"The specified field is not a Registry script"
Now I'm stumped (as they say in Cricket).
Are there any other options I can try?
Click to expand...


The other link (On Ramesh's site) is better :
http://windowsxp.mvps.org/reg/startmenuhelp.reg

Try that.
 
R

Ramesh, MS-MVP

Marcel,

Applied the REG fix from here?
http://windowsxp.mvps.org/helpsvc.htm
It restores the missing Helpsvc service.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


marcel said:
Click Start, Run and type SERVICES.MSC
Start the Help and Support service.

See also:

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm
Click to expand...
Thnaks Ramesh. Alas,Help and support is not listed in Services!
 
M

marcel

I downloaded and installed helpsvc.zip, then ran services.msc and tried
to start the Help and Support service, but I got the following message:
"The executable program that this service is configured to run in does
not implement the service."
Is there anything left for me to try?
 
R

Ramesh, MS-MVP

Resolve the Help and Support Service startup failures:
http://windowsxp.mvps.org/helpsvcfix.htm

In that does not help, try reinstalling Help and Support Center using this method:

Click Start, Run and type "%systemroot%\inf". Right-click the file PCHealth.inf file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available).

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I downloaded and installed helpsvc.zip, then ran services.msc and tried
to start the Help and Support service, but I got the following message:
"The executable program that this service is configured to run in does
not implement the service."
Is there anything left for me to try?
 
R

Ramesh, MS-MVP

And what's the error message you get?

Making Good newsgroup posts:
http://www.dts-l.org/goodpost.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


marcel said:
Click Start, Run and type SERVICES.MSC
Start the Help and Support service.

See also:

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm
Click to expand...
Thanks, Ramesh.
I have tried that, but without success.
Any other suggestions would be welcome.
Thanks.
 
G

Guest

This link from Kelly's Korner fixed mine!!
This script repairs Windows Help and Support if you have run any Reg Cleaners:
Repairs Windows® XP Help and Support after running Easy Cleaner or similar
registry cleaners.
 

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