help and support (F1) not working in xp pro

[Guest]

HI,

my xp pro computer is not able to run help and support feature which
activates upon pressing F1 on the desktop.

it shows that helpctr.exe is not available.

to make sure, i searched the same on another xp pro machine and then copied
the same to my relative folder, i.e.

helpctr.exe to
C:\WINDOWS\PCHealth\HelpCtr\Binaries
C:\WINDOWS\ServicePackFiles\i386

HELPCTR.EXE-19FDF547.pf to
C:\WINDOWS\Prefetch

i have this 3 different file sized versions
HELPCTR.EXE-19FDF547.pf 15 KB
HELPCTR.EXE-19FDF547.pf 18 KB
HELPCTR.EXE-19FDF547.pf 53 KB

which one is the valid one

now when i run helpctr in binaries folder, it shows to start the service
named Help and support service.

for this i went through services in adminitrative tools but didnt find any.

so where can i do the fixing stuff to solve this problem.

help me out...

aken

 

[WTC]

HI,

my xp pro computer is not able to run help and support feature which
activates upon pressing F1 on the desktop.

[ ]

now when i run helpctr in binaries folder, it shows to start the service
named Help and support service.

for this i went through services in adminitrative tools but didnt find
any.

There is a download with directions available on Ramesh's Site to restore
the Help and Support service if missing in Services.

"Help and Support Error" - Service not started
http://windowsxp.mvps.org/helpsvc.htm

[Courtesy of Ramesh Srinivasan, MVP]

 

[Ramesh, MS-MVP]

Thanks William.

Additional note for reinstalling Help Center (if needed):

Rebuilding the Help and Support Center
===========================
http://windowsxp.mvps.org/rebuildhelp.htm
Posted earlier by Rebecca Chen [MSFT]

Reinstalling Help and Support Center using the INF file.
=====================================

Open C:\Windows\Inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD.

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm

Resolve the Help and Support Service startup failures [Error 1083]:
http://windowsxp.mvps.org/helpsvcfix.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

HI,

my xp pro computer is not able to run help and support feature which
activates upon pressing F1 on the desktop.

[ ]

now when i run helpctr in binaries folder, it shows to start the service
named Help and support service.

for this i went through services in adminitrative tools but didnt find
any.

There is a download with directions available on Ramesh's Site to restore
the Help and Support service if missing in Services.

"Help and Support Error" - Service not started
http://windowsxp.mvps.org/helpsvc.htm

[Courtesy of Ramesh Srinivasan, MVP]