Frank Saunders solution - unexpected result

[Guest]

I used Frank Saunders steps to delete a message that prompted the "unknown
error" message. Now, everytime I access WinMail, I get a whole new branch of
"recovered mail". Any ideas on how I can stop this proliferation of
"recovery"?

 

[Gary VanderMolen]

I am curious why you applied an older fix that was posted a long time ago,
which was superseded several months ago by a newer Microsoft fix?
It is always best to read the most recent recommendations first.

There are two solutions to your current dilemma.
a. Go through the somewhat laborious "Reset Windows Mail" process:
http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
or
b. Upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview

 

[Guest]

Being a newbie to this sort of support, I guess I grabbed at the first straw.
Thanks for your pointers; the rightly signalled "labourious" "Reset" worked
fine.

I am curious why you applied an older fix that was posted a long time ago,
which was superseded several months ago by a newer Microsoft fix?
It is always best to read the most recent recommendations first.

There are two solutions to your current dilemma.
a. Go through the somewhat laborious "Reset Windows Mail" process:
http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
or
b. Upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]

I used Frank Saunders steps to delete a message that prompted the "unknown
error" message. Now, everytime I access WinMail, I get a whole new branch of
"recovered mail". Any ideas on how I can stop this proliferation of
"recovery"?

 

[Gary VanderMolen]

Thanks for your feedback.

--
Gary VanderMolen [MS-MVP WLM]

Being a newbie to this sort of support, I guess I grabbed at the first straw.
Thanks for your pointers; the rightly signalled "labourious" "Reset" worked
fine.

I am curious why you applied an older fix that was posted a long time ago,
which was superseded several months ago by a newer Microsoft fix?
It is always best to read the most recent recommendations first.

There are two solutions to your current dilemma.
a. Go through the somewhat laborious "Reset Windows Mail" process:
http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
or
b. Upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]

I used Frank Saunders steps to delete a message that prompted the "unknown
error" message. Now, everytime I access WinMail, I get a whole new branch of
"recovered mail". Any ideas on how I can stop this proliferation of
"recovery"?