Deleting messages from Deleted Items

  • Thread starter Thread starter ben93
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ben93

When I try to display a message in Deleted Items, I get the message "Windows
Mail encountered an unexpected problem while displaying this message. Check
your computer for low memory or low disk space and try again." When I try to
delete a message, I get a message that "An unknown error has occurred."
There is no problem with disk space, and I removed a program that was using a
lot of memory, but the problem is still there. Any ideas?
 
ben93 said:
When I try to display a message in Deleted Items, I get the message
"Windows
Mail encountered an unexpected problem while displaying this message.
Check
your computer for low memory or low disk space and try again." When I try
to
delete a message, I get a message that "An unknown error has occurred."
There is no problem with disk space, and I removed a program that was
using a
lot of memory, but the problem is still there. Any ideas?
Click to expand...

In Windows Mail, unknown errors and undeletable messages are often due to
interference from an antivirus program. What if any antivirus programs do
you
have?

For a temporary fix, download and install this hotfix, with Windows Mail not
running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled for messages stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version of
Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update contains this hotfix and more, but takes hours
longer to install.
 
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