M
Meg
i have just purchased a second printer. I need a laser printer because my
mutlifunction is causing me to go broke with the cost of cartridges...that's
neither here nor there. So i want to install this Samsung Laser Printer. I
plug it in, the system sees it and starts the process of instailing it. The
Found New Hardware wizard says it found it, but it can not install it this
hardware, there is a problem installing the device, the system could not find
the file specified.
Yet, when i go to the printer list in the c panel, there it is. and to boot
it works. I have downloaded the updated drivers from the samsung site, i
have tried to install it in safe mode. I've uninstalled, reinstalled and
updated the drivers as much as i could. I have even been able to get the
wizard to start all over again and directed it to the correct location of the
driver file. It sees it, it does its thing and then again i get this
message. I can hit finished until i'm blue in the face and the error message
keeps popping up. I removed the driver.cab file and reinstalled it from the
WIndows XP disc. (something about the updates, may have corrupted something
or other according to microsoft knowlege base) and i have been on the phone
with tech support at Samsung 3x. (tier 2, i might add). I have unplugged the
thing and replugged it into a different port. I have unplugged everything
except for the samsung printer and the same messgae keeps popping up.
Is there a way to disable the hardware wizard, as i can think of nothing
else to get this to stop. THanks.
mutlifunction is causing me to go broke with the cost of cartridges...that's
neither here nor there. So i want to install this Samsung Laser Printer. I
plug it in, the system sees it and starts the process of instailing it. The
Found New Hardware wizard says it found it, but it can not install it this
hardware, there is a problem installing the device, the system could not find
the file specified.
Yet, when i go to the printer list in the c panel, there it is. and to boot
it works. I have downloaded the updated drivers from the samsung site, i
have tried to install it in safe mode. I've uninstalled, reinstalled and
updated the drivers as much as i could. I have even been able to get the
wizard to start all over again and directed it to the correct location of the
driver file. It sees it, it does its thing and then again i get this
message. I can hit finished until i'm blue in the face and the error message
keeps popping up. I removed the driver.cab file and reinstalled it from the
WIndows XP disc. (something about the updates, may have corrupted something
or other according to microsoft knowlege base) and i have been on the phone
with tech support at Samsung 3x. (tier 2, i might add). I have unplugged the
thing and replugged it into a different port. I have unplugged everything
except for the samsung printer and the same messgae keeps popping up.
Is there a way to disable the hardware wizard, as i can think of nothing
else to get this to stop. THanks.