Unable to Instll New USB Devices

[Tanis7393]

I have Windows XP Home Edition on and e-machines t-2885. I just purchsed a
Seagate Freedesk 500gb external hardrive. The driver and other software are
pre-installed on the drive. When I connect the drive it is initially
recognized. The the New Hardware wizard opens. I select to have the
software installed automatically. The wizard then searches for the software.
The it says please wait while the wizard intalls the software. Then I get
the following error: Cannot install this hardware. There was a problem
installing this hardware FreeAgent. An error occurred during the
installation of the device. The data is invalid. I have reviewed the
knowledge base and found KB810882. The issue is all I have are restore CDs
and cannot access the driver.cab file as instructed. I am also having the
exact same issue when trying to connect my new cell phone Samsung t 819 to
transfer data.

I have been unable to find any alternative to obtain a copy of the
driver.cab file and seagate does not provide a copy of the driver online as
it is preinstalled on the drive. Help?

 

[xcal]

" I am also having the
exact same issue when trying to connect my new cell phone Samsung t 819 to
transfer data."

it seems, that soe of your system files could be damaged
try first, chkdsk. hope this helps, Carlos.

 

[smlunatick]

I have Windows XP Home Edition on and e-machines t-2885.  I just purchsed a
Seagate Freedesk 500gb external hardrive.  The driver and other software are
pre-installed on the drive.  When I connect the drive it is initially
recognized.  The the New Hardware wizard opens.  I select to have the
software installed automatically.  The wizard then searches for the software.
 The it says please wait while the wizard intalls the software.  ThenI get
the following error:  Cannot install this hardware.  There was a problem
installing this hardware  FreeAgent.  An error occurred during the
installation of the device.  The data is invalid.  I have reviewed the
knowledge base and found KB810882.  The issue is all I have are restoreCDs
and cannot access the driver.cab file as instructed.  I am also having the
exact same issue  when trying to connect my new cell phone Samsung t 819 to
transfer data.

I have been unable to find any alternative to obtain a copy of the
driver.cab file and seagate does not provide a copy of the driver online as
it is preinstalled on the drive.  Help?

The USB drivers are supposed to be built-in to XP. There are no
drivers provided by any hard drive / flash drive manufacturers for
XP. This will indicate that might have a problem with your XP. You
will need to check the system with sfc /scannow (???)

 

[xcal]

you can use sfc, after chkdsk and possibly defrag,
if you know how to use it, but this is more complicated.

I have Windows XP Home Edition on and e-machines t-2885. I just purchsed a
Seagate Freedesk 500gb external hardrive. The driver and other software are
pre-installed on the drive. When I connect the drive it is initially
recognized. The the New Hardware wizard opens. I select to have the
software installed automatically. The wizard then searches for the software.
The it says please wait while the wizard intalls the software. Then I get
the following error: Cannot install this hardware. There was a problem
installing this hardware FreeAgent. An error occurred during the
installation of the device. The data is invalid. I have reviewed the
knowledge base and found KB810882. The issue is all I have are restore CDs
and cannot access the driver.cab file as instructed. I am also having the
exact same issue when trying to connect my new cell phone Samsung t 819 to
transfer data.

I have been unable to find any alternative to obtain a copy of the
driver.cab file and seagate does not provide a copy of the driver online as
it is preinstalled on the drive. Help?

The USB drivers are supposed to be built-in to XP. There are no
drivers provided by any hard drive / flash drive manufacturers for
XP. This will indicate that might have a problem with your XP. You
will need to check the system with sfc /scannow (???)

 

[Tanis7393]

I ran chkdsk and sfc /scannow and still have the same problem. I also copied
and replaced the driver.cab file with a file copied from another PC same
model also SP2 any other ideas before I have to do a restore ans lose
everything?

 

[smlunatick]

I ran chkdsk and sfc /scannow and still have the same problem.  I also copied
and replaced the driver.cab file with a file copied from another PC same
model also SP2  any other ideas before I have to do a restore ans lose
everything?

Maybe you can check on Uwe's USB drive troubleshooting guide:

http://www.uwe-sieber.de/usbtrouble_e.html

 

[Pattaya]

Your not alone with this problem. It is with every USB device with drivers.
Sounds to me that MS did something in one of their updates. Maybe even did it

 

[Eric-A]

I just had that problem with a 4 slot internal USB card installed. It
errored out on "driver" that was on the install disk. What I did was
1. un-installed the driver software
2. removed the card
3. re-booted PC
4. re-installed the card
5. re-booted
..
Wa' La ,,,,, winXP found the hardware and the card works fine.
..
..
Anyone need an extra slightly used 1.44 floppy (grin)
..

 

[Pattaya]

Thanks, but that does not seem to be my problem.