Fonts Problem

[biren]

Hi,

I have a user who is using Office 2003 on Win Xp pro.

The user is composing an email - which has a font of say Arial 10, and then
they copy some text from a MS Word document where the font is Times New Roman
11 - and paste that onto the email.

Now they want to change all the font on that email onto the same - say Arial
10.

However, when they change it from the toolbar; it doesnt get reflect - i.e
the different fonts dont get changed.

what should I do?

 

[dlw]

Are they first selecting everything in the message? Changing the font on the
toolbar without first selecting everything will not do it.

 

[biren]

yes, they are selecting everything.