firewall question

[Steve T]

Is there a specific file that ZoneAlarm can block on my PC that won't allow
me to connect to the internet, email, control panel, or even open folders in
Explorer view? The error message is "Windows cannot access specified
device, path, or file. You may not have the appropriate permission to access
the item". I am the Administrator. If I shutdown ZA ver7, everything returns
to normal. Even using ERNDT to restore the registry to 2 days previous
configuration does not help. Having problems logging into ZA's forum to post
the question so I came here for now. I can re-install ZA if need be. Thanks,
Steve T.

 

[Jim]

Is there a specific file that ZoneAlarm can block on my PC that won't
allow me to connect to the internet, email, control panel, or even open
folders in Explorer view? The error message is "Windows cannot access
specified device, path, or file. You may not have the appropriate
permission to access the item". I am the Administrator. If I shutdown ZA
ver7, everything returns to normal. Even using ERNDT to restore the
registry to 2 days previous configuration does not help. Having problems
logging into ZA's forum to post the question so I came here for now. I can
re-install ZA if need be. Thanks, Steve T.

I don't know of any such file. There error message isn't much help though.
I am running ZA ver 7, but I have never had such a problem.
Even though you are the Administrator, the permissions may no allow you
access.
Being the Administrator just gives you the ability to change the
permissions.
Sorry, I don't believe this is a registry problem. People are too quick to
blame
the registry for every problem.
Lastly, reinstalling ZA ranks right there with blaming the registry.

I would search the event logs for more information about the vague error
message.

Jim

 

[Steve T]

Thanks Jim. I checked the error logs and it keeps referring to MsiInstaller
and .NET Framework 1.1 -configuration failed. I've had an update icon in my
taskbar for weeks but the update fails to install every time. It is KB928366
and it says it is for Service Pack 1. My PC has all of the updates current
except for IE 7 (I have it hidden) and the above. Steve T.

 

[Jim]

Thanks Jim. I checked the error logs and it keeps referring to
MsiInstaller and .NET Framework 1.1 -configuration failed. I've had an
update icon in my taskbar for weeks but the update fails to install every
time. It is KB928366 and it says it is for Service Pack 1. My PC has all
of the updates current except for IE 7 (I have it hidden) and the above.
Steve T.

There seems to be a flaw somewhere in the installer for this update. Lots
and lots of
people have had a problem with installing this update. ZA has nothing to do
with
this problem though.
Jim