fFrewall, Antivirus Installation Issues

[Guest]

I am running Windows XP and have, for the most part had no issues until
recently. I tried to install a new version of Symantec, Norton Antivirus
after running an older version for quite some time. Those attempts failed due
to errors upon installation. After giving up on that, I have recently tried
to install Zone Alarm Pro Internet Suite, and am now recieving the same type
of error. I reboot, and try to install, intstallation errors out. When I try
again, I recieve a message that tells me I do not have admin. privlages to
complete this task? This cycle just repeats itself over and over. I have
performed uninstalls of old Symantec, and old Zone Alarm, unfortunately there
are still shared symantec dll files that I am unable to delete. If anyone has
any advice or ideas, they would be greatly appreciated.

 

[DL]

Visit symantec.com for manual removal methods for the specific version

 

[Guest]

I am running Windows XP and have, for the most part had no issues until
recently. I tried to install a new version of Symantec, Norton Antivirus
after running an older version for quite some time. Those attempts failed due
to errors upon installation. After giving up on that, I have recently tried
to install Zone Alarm Pro Internet Suite, and am now recieving the same type
of error. I reboot, and try to install, intstallation errors out. When I try
again, I recieve a message that tells me I do not have admin. privlages to
complete this task? This cycle just repeats itself over and over. I have
performed uninstalls of old Symantec, and old Zone Alarm, unfortunately there
are still shared symantec dll files that I am unable to delete. If anyone has
any advice or ideas, they would be greatly appreciated.

Try the deletion/uninstall in safe mode!.
Try this tool:
http://www.ccleaner.com
It does have an option to remove/uninstall programs/applications, use it but
please read the help file to get the benefit from this tool.
Your system looks like it going to corruption mode, try after doing the
uninstallation/removal of these software (offline should all these happen)
run this command:
sfc /scannow click [OK] you may need your Installation media XP CD to
accomplish this procedure.
HTH.
nass

 

[PA Bear]

Download/run the Norton Removal Tool before doing anything else (including
installing any new Symantec/Norton software):
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Kayman]

I am running Windows XP and have, for the most part had no issues until
recently. I tried to install a new version of Symantec, Norton Antivirus
after running an older version for quite some time. Those attempts failed due
to errors upon installation. After giving up on that, I have recently tried
to install Zone Alarm Pro Internet Suite, and am now recieving the same type
of error. I reboot, and try to install, intstallation errors out. When I try
again, I recieve a message that tells me I do not have admin. privlages to
complete this task? This cycle just repeats itself over and over. I have
performed uninstalls of old Symantec, and old Zone Alarm, unfortunately there
are still shared symantec dll files that I am unable to delete. If anyone has
any advice or ideas, they would be greatly appreciated.

A number of experts agree that the retail AV version of McAfee, Norton and
Trend Micro has become cumbersome and bloated for the average user.

In addition to the advice provided by nass and PA Bear, you may also wish
to go here:
http://zonealarm.donhoover.net/uninstall.html

If the Norton and ZA removal tool don't work satisfactory use this:
Revo Uninstaller Freeware - Remove unwanted programs and traces easily
http://www.revouninstaller.com/
and/or
RegSeeker
http://www.hoverdesk.net/freeware.htm
RegSeeker will remove all associated detritus (registry keys,files and
folders) from any application. I found this application user friendly and
very effective but suggest *not* to use the 'Clean the Registry' option.
Click onto 'Find in registry' and in the 'Search for' box type *Norton or
Symantec or ZoneAlarm*; The pertinent registry keys can then be safely
deleted (just in case, ensure that the 'Backup before deletion' is
checked). Repeat the task by typing in the Search for' box *Symantec*. You
can then go on search and remove associated files as well.

Then use NTREGOPT to *compact* the registry; Follow instructions.
http://www.larshederer.homepage.t-online.de/erunt

Good luck

 

[Guest]

Thank you to all who replied. I will work on the problem to see if any of
these suggestions work.