Faxing-no dial tone

[Guest]

I keep trying to send an outgoing fax, but it fails because it doesn't detect
a dial tone. I just started using DSL through Verizon and use AOL also. Is
there a connection between the no dial tone & DSL service? Please help, I
need to get out some resumes! How do I get the fax to send out? Thanks.

 

[Miss Perspicacia Tick]

I keep trying to send an outgoing fax, but it fails because it
doesn't detect a dial tone. I just started using DSL through Verizon
and use AOL also. Is there a connection between the no dial tone &
DSL service? Please help, I need to get out some resumes! How do I
get the fax to send out? Thanks.

Ye gods, yet another brain-dead moron. Of course there's no dial tone, how
can there be? You don't have a modem!

 

[Guest]

Ye gods, yet another brain-dead moron. Of course there's no dial tone, how
can there be? You don't have a modem!

Excuse me? I'm new to the computer fax world and by your answer you proved how socially inept you are. Didn't you ever learn how to behave appropriately? If someone else would like to help me, I'd appreciate it. My new system came with the printer/fax program installed on it. I have the DSL modem and of course, my Dell computer modem, so do I need another modem?....thought it was already set up on my new computer. What do I need to send the faxes?

 

[Guest]

Hi Cindy

i think that we may be speaking the same language. I have a built-in modem,
but my Internet connection is operating through a broadband modem. I think
that I just read somewhere that if the built-in modem isn't connected to the
internet, then I can't send faxes through my PC. The software that I have
installed, (because I can't get my Windows XP service to install) states that
cable, ISDN, ADSL modems can't support faxes. Is this right, anyone?
I have to find a way to connect both of my modems????

 

[Guest]

There is no dial-tone using DSL or Cable. You'll have to use your 56K
analog modem to Fax. There are ways where you can set it up to Fax with DSL.

1. You obtain a DSL line filter suitable for connecting a standard voice
telephone to the DSL line, then connect an analog fax modem to the line
through the line filter. Your DSL provider has these filters, so does your
local Radio Shack store:

http://www.radioshack.com/category....4_004_002_000&Page=1&find=dsl filter(keyword)

2. You hire an Internet E-faxing service:

http://www.slipstick.com/addins/services/fax.htm#internetfax
Personal Fax Services - Internet Fax
http://www.savetz.com/fax/
FAQ: How can I send a fax from the Internet?
Courtesy of:
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

Thank you, Byte -- I still need some help. I do have extra filters that came
with my DSL kit -- are they the ones you're talking about? And, can you tell
me the steps to connecting the standard voice telephone & analog fax
modem..how do I do that? I need details step by step, if you could help?

 

[Guest]

Yes, please Byte, you would be helping me too! I have just looked at the
back of my hard-drive and there is a cable coming out with a telephone plug
at the end. I'm sorry to sound so ignorant, but I also am a little unsure
about cables and wiring.
Thanks.

 

[Lem]

A regular or fax modem is not the same as a broadband (cable or DSL) modem. Confusingly, DSL modems connect to the telephone line. Using the filters that typically come with a DSL installation kit (or that can be purchased separately), you can connect botha a DSL modem and regular telephones (including regular or fax modems) to the same telephone line. You must have the filters on all telephone lines -- not just the one from your fax modem. If you don't do
this, it's likely that your DSL service will not work properly. You also may hear interference on your phone calls and faxes may not work either.

Here's a typical configuration:

Computer "line" jack--------------DSL Filter------------------duplex adaptor-----------Wall
|
Computer "phone" jack------Telephone |
|
Computer Ethernet or USB jack ------DSL modem---------------|


Your installation kit probably included a "duplex adaptor" ( http://www.pccables.com/02300.htm ). If not, you can buy one of these.

The computer "line" or "telco" jack is the connection from your fax modem to the telephone system -- this is what will enable you to send faxes.

The above assumes that you have two telephone jacks on the back of your computer. One labeled "phone" (or with a picture of a telephone) and the other labeled "line" or "telco" (or a picture of a wall jack). Take a look at the back of your computer. Are there any phone jacks there (they will look like your wall jack)? You may have one or two jacks (or none). See http://support.gateway.com/s/PC/7310Series/1008379rvr13.shtml for an example of what you're
looking for. Note that you may have an "Ethernet" or network jack (right now, that may be connected to your DSL modem). An Ethernet jack looks like a phone jack but it's slightly wider. Use the plug that now plugs into the wall jack to compare -- the plug from the wall jack will fit snugly into a phone jack, but it's smaller than an Ethernet jack.

 

[Lem]

Sorry -- the formatting may cause the diagram to look a bit strange. There's supposed to be a vertical line from the right side of "DSL modem" to the "duplex adaptor"

 

[Tom Ferguson]

The simplest way to think of it is that the fax/modem must connect the
same way as a telephone.

Since you mention having a "kit" from the ADSL supplier:

Take one of the filters that came with the kit. Attach that to the phone
plug (female) on the wall. If there is already a phone plugged in, get a
two to one adapter from Radio Shack or similar source. Make sure this
adapter is for connecting two phones to the same line. There is another
type for splitting two separate lines from a single jack. (The wire in
the wall must actually have the capacity-two separate phone lines). They
should be able to assist you at the store if you are in doubt. Use one
female connector for the phone and the other for the fax/modem.

Plug the other end into the fax/modem. Make sure you use the correct
jack on the modem. The other can be used to connect a phone if you
desire. The modem plate should be marked to identify which is which. If
one does not work, try the other.

Also, some ADSL modems have a jack on the back, e.g. Cisco 678, for
"telco" or somesuch. This can be used to connect the fax/modem. Try a
phone plugged into it. If it works, the fax/modem will work. If it works
but you hear a lot of scratchy/hissy noise. insert a filter between the
fax/modem and jack.

Hope this is useful.

Tom
MSMVP
Windows Shell/User



:I keep trying to send an outgoing fax, but it fails because it doesn't
detect
: a dial tone. I just started using DSL through Verizon and use AOL
also. Is
: there a connection between the no dial tone & DSL service? Please
help, I
: need to get out some resumes! How do I get the fax to send out?
Thanks.

 

[Guest]

Hi Lem or Tom--
I do have 2 phone jacks open on the back of my computer, as well as one
ethernet jack open (the other ethernet jack is being used for my DSL) -- in
my wall jack, I have one line connected with a filter going into telephone
answering machine (connected to my telephone) and the other line connects to
my DSL modem. I also have extra filters available and another split filter
(wth 2 on 1 filtered jack)available.
I only have 1 telephone line--can talk and go on the internet at the same
time as well as have my son use his laptop, so can I still be able to fax?
I'm sorry, I need all the help I can get with this

 

[Mike Hall \(MS-MVP\)]

Cindy

The two phone jacks on the back of your computer are the dialup modem.. one
of them will be marked 'phone' and the other marked 'line'..

Connect the output marked 'line' to a telephone jack via a filter supplied
by the ISP.. then load the dialup modem drivers if you have not already done
so.. check in control panel that the dialup modem is showing in the
configuration, and run the diagnostics to check that it is ok..

Install your fax software.. the fax software should now detect the dialup
modem..

--
Mike Hall
MVP - Windows Shell/User

"If hard work were such a wonderful thing, surely the rich would have kept
it all to themselves." - Lane Kirkland

 

[Tom Ferguson]

Hi;
Lem describes the way to set up the fax/modem to the wall jack.

You will normally only able to use the phone connection for one purpose
at a time: phone call or fax or the laptop fax/modem.

For the laptop, there are various options to connect it to the ADSL
connection if it has an Ethernet connector now or the possibility of
adding one via cardbus or USB. In that way it would not need the phone
line.

Tom
MSMVP
Windows Shell/User

: Hi Lem or Tom--
: I do have 2 phone jacks open on the back of my computer, as well as
one
: ethernet jack open (the other ethernet jack is being used for my
DSL) -- in
: my wall jack, I have one line connected with a filter going into
telephone
: answering machine (connected to my telephone) and the other line
connects to
: my DSL modem. I also have extra filters available and another split
filter
: (wth 2 on 1 filtered jack)available.
: I only have 1 telephone line--can talk and go on the internet at the
same
: time as well as have my son use his laptop, so can I still be able to
fax?
: I'm sorry, I need all the help I can get with this
: "Lem" wrote:
:
: > A regular or fax modem is not the same as a broadband (cable or DSL)
modem. Confusingly, DSL modems connect to the telephone line. Using
the filters that typically come with a DSL installation kit (or that can
be purchased separately), you can connect botha a DSL modem and regular
telephones (including regular or fax modems) to the same telephone line.
You must have the filters on all telephone lines -- not just the one
from your fax modem. If you don't do
: > this, it's likely that your DSL service will not work properly. You
also may hear interference on your phone calls and faxes may not work
either.
: >
: > Here's a typical configuration:
: >
: > Computer "line" jack--------------DSL Filter------------------duplex
adaptor-----------Wall
: >
|
: > Computer "phone" jack------Telephone
|
: >
|
: > Computer Ethernet or USB jack ------DSL modem---------------|
: >
: >
: > Your installation kit probably included a "duplex adaptor" (
http://www.pccables.com/02300.htm ). If not, you can buy one of these.
: >
: > The computer "line" or "telco" jack is the connection from your fax
modem to the telephone system -- this is what will enable you to send
faxes.
: >
: > The above assumes that you have two telephone jacks on the back of
your computer. One labeled "phone" (or with a picture of a telephone)
and the other labeled "line" or "telco" (or a picture of a wall jack).
Take a look at the back of your computer. Are there any phone jacks
there (they will look like your wall jack)? You may have one or two
jacks (or none). See
http://support.gateway.com/s/PC/7310Series/1008379rvr13.shtml for an
example of what you're
: > looking for. Note that you may have an "Ethernet" or network jack
(right now, that may be connected to your DSL modem). An Ethernet jack
looks like a phone jack but it's slightly wider. Use the plug that now
plugs into the wall jack to compare -- the plug from the wall jack will
fit snugly into a phone jack, but it's smaller than an Ethernet jack.
: >
: >
: >
: >
: > ciwstudybabe wrote:
: >
: > > Hi Cindy
: > >
: > > i think that we may be speaking the same language. I have a
built-in modem,
: > > but my Internet connection is operating through a broadband modem.
I think
: > > that I just read somewhere that if the built-in modem isn't
connected to the
: > > internet, then I can't send faxes through my PC. The software
that I have
: > > installed, (because I can't get my Windows XP service to install)
states that
: > > cable, ISDN, ADSL modems can't support faxes. Is this right,
anyone?
: > > I have to find a way to connect both of my modems????
: > >
: > > "Cindy" wrote:
: > >
: > > >
: > > >
: > > > "Miss Perspicacia Tick" wrote:
: > > >
: > > > > Cindy wrote:
: > > > > > I keep trying to send an outgoing fax, but it fails because
it
: > > > > > doesn't detect a dial tone. I just started using DSL
through Verizon
: > > > > > and use AOL also. Is there a connection between the no dial
tone &
: > > > > > DSL service? Please help, I need to get out some resumes!
How do I
: > > > > > get the fax to send out? Thanks.
: > > > >
: > > > > Ye gods, yet another brain-dead moron. Of course there's no
dial tone, how
: > > > > can there be? You don't have a modem!
: > > > >
: > > > > Excuse me? I'm new to the computer fax world and by your
answer you proved how socially inept you are. Didn't you ever learn how
to behave appropriately? If someone else would like to help me, I'd
appreciate it. My new system came with the printer/fax program
installed on it. I have the DSL modem and of course, my Dell computer
modem, so do I need another modem?....thought it was already set up on
my new computer. What do I need to send the faxes?
: > > > >
: >
: >

 

[Guest]

Thanks, Mike-- I've already used dial-up on this computer in the past, now
using DSL broadband. I do understand what you told me to do with connecting
the "line", etc., but the only wall jack I have available already have the
filtered DSL & telephone line (through an answering machine) hooked up to it.
I can't connect another line into it, right? The fax software has already
been installed, I just can't use it yet...and, I don't know how to perform
the diagnostics test to see about the dial-up, although when I went into the
Control Panel, it does have an AOL dial-up connection icon that says
disconnected. Thanks.

 

[Mike Hall \(MS-MVP\)]

Cindy

You can get three way telephone jack adapters that will allow for your DSL
connection, a 56k modem, and telephone of any type.. remember to plug the
filters into the three way adapter, and route the phone and modem through
them..

Go into Control Panel - System and locate the 56k modem in the listing..
check the properties for the device and ensure that the modem is enabled..

If your son's laptop connects via dial up, that will tie up the telephone
line in much the same way as when you just had a dial up connection..

As Frank has said, ensure that the laptop is networked to your machine and
accesses the internet through your DSL connection.. that will free up the
telephone line again..

Unless the AOL dialup connection is allowed as a backup in case your DSL
goes down, you can remove the AOL dialup connection from your list of
connections..

You may have tried all of this already.. if it doesn't/hasn't worked, please
come back for more suggestions.. apologies that this is taking more than one
reply..

--
Mike Hall
MVP - Windows Shell/User

"If hard work were such a wonderful thing, surely the rich would have kept
it all to themselves." - Lane Kirkland

 

[Tom Ferguson]

: Cindy
:
: You can get three way telephone jack adapters that will allow for
your DSL
: connection, a 56k modem, and telephone of any type.. remember to plug
the
: filters into the three way adapter, and route the phone and modem
through
: them..

Alternately, you can connect one filter between the three-way plug
adapter and the wall plug (female). This will eliminate two filters from
the setup reducing the "wire speghetti" effect.


Tom
MSMVP
Windows Shell/User

{snip}

 

[Mike Hall \(MS-MVP\)]

Tom

The DSL connection should not go through a filter.. but I agree on the
spaghetti issue.. it's becoming a nightmare..

--
Mike Hall
MVP - Windows Shell/User

"If hard work were such a wonderful thing, surely the rich would have kept
it all to themselves." - Lane Kirkland

 

[Tom Ferguson]

Quite correct... The DSL connection _cannot_ go through a filter and
still work. Sorry if what I wrote seemed to imply that it should or
could.

To clarify:
The phone, fax/modem and laptop internet connection (if dial-up) can go
to the 3-way plug, through a filter, to the wall plug. The ADSL
connection should go to the plus directly or through an adapter but
_not_ a filter.

Tom

: Tom
:
: The DSL connection should not go through a filter.. but I agree on the
: spaghetti issue.. it's becoming a nightmare..
:
: --
: Mike Hall
: MVP - Windows Shell/User
:
: "If hard work were such a wonderful thing, surely the rich would have
kept
: it all to themselves." - Lane Kirkland
:
:
: : >
: > : > : Cindy
: > :
: > : You can get three way telephone jack adapters that will allow for
: > your DSL
: > : connection, a 56k modem, and telephone of any type.. remember to
plug
: > the
: > : filters into the three way adapter, and route the phone and modem
: > through
: > : them..
: >
: > Alternately, you can connect one filter between the three-way plug
: > adapter and the wall plug (female). This will eliminate two filters
from
: > the setup reducing the "wire speghetti" effect.
: >
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: > {snip}
: >
: >
:
:

 

[Guest]

Thank you so much Tom & Mike -- I will be getting that 3 way filter,
connecting my DSL without a filter, my phone and fax lines with filters.
Now, everything makes sense to me! I appreciate all your help. My son's
laptop has a wireless network adaptor card, so he won't be using dial-up.
And, I have extra filters to use just in case I need them when I get the
3-way. As soon as I have it hooked up, I'll let you guys know. May still
need help in the Control Panel part of this

 

[Tom Ferguson]

Great! Let us know hot it turns out.

Tom
MSMVP
Windows Shell/User


: Thank you so much Tom & Mike -- I will be getting that 3 way filter,
: connecting my DSL without a filter, my phone and fax lines with
filters.
: Now, everything makes sense to me! I appreciate all your help. My
son's
: laptop has a wireless network adaptor card, so he won't be using
dial-up.
: And, I have extra filters to use just in case I need them when I get
the
: 3-way. As soon as I have it hooked up, I'll let you guys know. May
still
: need help in the Control Panel part of this
:
: "Tom Ferguson" wrote:
:
: > Quite correct... The DSL connection _cannot_ go through a filter and
: > still work. Sorry if what I wrote seemed to imply that it should or
: > could.
: >
: > To clarify:
: > The phone, fax/modem and laptop internet connection (if dial-up) can
go
: > to the 3-way plug, through a filter, to the wall plug. The ADSL
: > connection should go to the plus directly or through an adapter but
: > _not_ a filter.
: >
: > Tom
: >
: > : > : Tom
: > :
: > : The DSL connection should not go through a filter.. but I agree on
the
: > : spaghetti issue.. it's becoming a nightmare..
: > :
: > : --
: > : Mike Hall
: > : MVP - Windows Shell/User
: > :
: > : "If hard work were such a wonderful thing, surely the rich would
have
: > kept
: > : it all to themselves." - Lane Kirkland
: > :
: > :
: > : : > : >
message
: > : > : > : > : Cindy
: > : > :
: > : > : You can get three way telephone jack adapters that will allow
for
: > : > your DSL
: > : > : connection, a 56k modem, and telephone of any type.. remember
to
: > plug
: > : > the
: > : > : filters into the three way adapter, and route the phone and
modem
: > : > through
: > : > : them..
: > : >
: > : > Alternately, you can connect one filter between the three-way
plug
: > : > adapter and the wall plug (female). This will eliminate two
filters
: > from
: > : > the setup reducing the "wire speghetti" effect.
: > : >
: > : >
: > : > Tom
: > : > MSMVP
: > : > Windows Shell/User
: > : >
: > : > {snip}
: > : >
: > : >
: > :
: > :
: >
: >
: >