Fax monitor in XP not responding or displaying any data

[Russ Valentine [MVP-Outlook]]

No. I've never used OE. Have you set it as the default in Control Panel >
Internet Options > Programs?
--
Russ Valentine
[MVP-Outlook]

you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply
found I couldn't make either incredimail or outlook express default clients
only outlook would pop up. reinstalling fixed incredimail but nothing has
fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea how to set
up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with the
OS.
It must be installed expressly from Control Panel > Add/Remove.

on
add

in
the printer window in able to use it.


But not disabled before you installed fax, right? And you installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be

running
when

you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg
patches
that
fixed this problem before SP1 was released so you can try them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this
would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to

'File|Import'
and

navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

the other disc did not have sp1 included. and yes it was a custom install I
prefer doing it that way I know whats being installed then. it wasn't the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you install Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]

yeah I have checked that it isn't the NIS nothing differed in the
installation except the disc used which was brand new.

you
can

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default

with
the

OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]
The fax was installed with the operating system I simply clicked on
add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am
downloading)

Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post

the
reg

patches
that
fixed this problem before SP1 was released so you can try them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped

out

by

certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on

RPCProt.reg -
this

would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

LOL I would if I could but like I said as far as XP is concerned outlook
express is only a newsreader it does not recognise it as an email program.

No. I've never used OE. Have you set it as the default in Control Panel >
Internet Options > Programs?
--
Russ Valentine
[MVP-Outlook]

you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply
found I couldn't make either incredimail or outlook express default clients
only outlook would pop up. reinstalling fixed incredimail but nothing has
fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea how to set
up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

you
can

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default

with
the

OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]
The fax was installed with the operating system I simply clicked on
add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am
downloading)

Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post

the
reg

patches
that
fixed this problem before SP1 was released so you can try them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped

out

by

certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on

RPCProt.reg -
this

would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

Actually I was more wondering about picking your brain about outlook Iv
never used it and have no idea how to actually set up an email account in
it. I have outlook 97 which is probably too old to actually use but hey
worth asking got nothing to lose..........?????

No. I've never used OE. Have you set it as the default in Control Panel >
Internet Options > Programs?
--
Russ Valentine
[MVP-Outlook]

you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply
found I couldn't make either incredimail or outlook express default clients
only outlook would pop up. reinstalling fixed incredimail but nothing has
fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea how to set
up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

you
can

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default

with
the

OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]
The fax was installed with the operating system I simply clicked on
add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am
downloading)

Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post

the
reg

patches
that
fixed this problem before SP1 was released so you can try them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped

out

by

certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on

RPCProt.reg -
this

would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Russ Valentine [MVP-Outlook]]

I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]

the other disc did not have sp1 included. and yes it was a custom install I
prefer doing it that way I know whats being installed then. it wasn't the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you install Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]

yeah I have checked that it isn't the NIS nothing differed in the
installation except the disc used which was brand new.

So do we now have all the steps to repro, or is there anything else you
can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with
the
OS.
It must be installed expressly from Control Panel > Add/Remove.

clicked
on

add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you
installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am
downloading)

message
Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the
reg
patches
that
fixed this problem before SP1 was released so you can try
them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped

out

by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg -
this
would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks

after

I

reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not

respond

or

receiving

a

when

it

does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a

fax

is

 

[Russ Valentine [MVP-Outlook]]

Well first, I'd fix OE to get its mail transport registered. A reinstall or
repair operation should do it. You do want a fully functional installation
of it. You can find all the information you'd need on OE here:
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x

A good website for information on OE is:
http://www.tomsterdam.com/

You're right. Outlook 97 is outdated and no longer supported. It was a very
cumbersome mail program at best, but I see no reason it would not work. Here
are the instructions for setting up e-mail in Outlook 97. Make sure you've
installed the Internet Mail Enhancement Patch first.
To Configure Outlook 97 for Internet Email:
* go to the Control Panel > Mail applet
* make sure that the profile that's showing (which typically is the
contents of your default profile) has the following services in it:
- Personal Folders (this defines the location that mail/items can be stored
in)
- Outlook Address Book - this service one takes the
electronic addresses from Contacts and turns them into an address book)
- Internet Mail (a mail transport - this is the one that moves mail from
your ISPs POP3 server to your Personal folders and from your Personal
Folders to your ISPs SMTP server [the whole loop for Internet e=mail])

The only service that might have some confusing parameters to set in it
would be the Internet Mail service. Before setting it up make sure you've
got the following info handy (complete list - I'm sure you know some of
these but I'm gonna list them anyway)

(If you've got four tabs in the Internet E-mail service properties -
Internet Mail Enhancement Patch service):

[On General Tab]
- A 'friendly' name to distinguish this service from other Internet E-mail
services in the same profile
- Your name
- Your company (if applicable)
- Your E-mail address
- A reply address (if you want replies from mail sent from this service to
go to another address)

[On Servers tab]
- Your ISP's SMTP server name (Outgoing mail)
- Your ISP's POP3 server name (Incoming mail)
- Your POP3 account name & password (unless you've got an MSN or Compuserve
POP3 mailbox in which case you check the Logon using Secure Password
Authentication button)

[On Connection tab]
- How you want to connect to the servers
- Do you want to disconnect after sending & receiving mail from this service

[On Advanced tab]
I'd leave most of these alone with the possible exception of the "Leave Mail
on Server" option (if you want to leave mail in your POP3 mailbox for
collection from another computer). The rest of the options normally aren't
used unless your ISP has an odd setup or a slow server.
--
Russ Valentine
[MVP-Outlook]

Actually I was more wondering about picking your brain about outlook Iv
never used it and have no idea how to actually set up an email account in
it. I have outlook 97 which is probably too old to actually use but hey
worth asking got nothing to lose..........?????

No. I've never used OE. Have you set it as the default in Control Panel

Internet Options > Programs?
--
Russ Valentine
[MVP-Outlook]

you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply
found I couldn't make either incredimail or outlook express default clients
only outlook would pop up. reinstalling fixed incredimail but nothing has
fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea how

to
set

up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

So do we now have all the steps to repro, or is there anything else you
can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with
the
OS.
It must be installed expressly from Control Panel > Add/Remove.

clicked
on

add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you
installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am
downloading)

message
Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the
reg
patches
that
fixed this problem before SP1 was released so you can try
them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped

out

by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg -
this
would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks

after

I

reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not

respond

or

receiving

a

when

it

does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a

fax

is

 

[Glow]

if it would cause problems like that why would they include it with the
disc. ...........?

I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]

the other disc did not have sp1 included. and yes it was a custom

install

I
prefer doing it that way I know whats being installed then. it wasn't the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you

install
Fax

using a Custom install?
--
Russ Valentine
[MVP-Outlook]
yeah I have checked that it isn't the NIS nothing differed in the
installation except the disc used which was brand new.

So do we now have all the steps to repro, or is there anything

else
you

can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the
installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by

default
with

the
OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]
The fax was installed with the operating system I simply clicked
on
add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you
installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I
have
which
means
it was installed before I even went near Norton. (and I
usually
disable
Norton during the installations it only runs while I am
downloading)

message
Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be
running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll

post
the

reg
patches
that
fixed this problem before SP1 was released so you can try
them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be

wiped
out

by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text
between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg -
this
would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to
'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for

both
OS/

NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now

compared
to

then is all the same isn't any logical reason it isn't
working. with this install I have had problems

with
my

email clients as well it seemed about two weeks

after

I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This

is
the

only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not

respond

or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or

receiving

a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet

fails

to

do
so
the fax monitor will only open manually. and

when

it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment.

Also
when

receiving a fax the program does not

disconnect
once

the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending

it
does

actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install

a
few

weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows

nothing

if checked
all fax whether
it kicks
in) otherwise
it monitor
does task
bar

connection

in

 

[Glow]

hmmmmmmm thanks for that Ill try to figure it out I usually get to setting
up profile and go HUH!

tried reinstalling outlook express and repair install nothing seems to work.
but I don't use it for email primarily I just like to have the options open
in case one stops working for whatever reason. (I do not like how it deals
with hotmail accounts) the problem is I cannot make it default I think the
registry keys are missing from the email section as a vague guess. if that
makes sense. the matter isn't urgent but I can't really leave it as is
likely to have it bite me on the bum eventually if I don't bother.

mmmmmmmmmmm got to go honey glazed lamb chops mmmmmmmmmmmmmmmmmmmmm yummy.

Well first, I'd fix OE to get its mail transport registered. A reinstall or
repair operation should do it. You do want a fully functional installation
of it. You can find all the information you'd need on OE here:
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x

A good website for information on OE is:
http://www.tomsterdam.com/

You're right. Outlook 97 is outdated and no longer supported. It was a very
cumbersome mail program at best, but I see no reason it would not work. Here
are the instructions for setting up e-mail in Outlook 97. Make sure you've
installed the Internet Mail Enhancement Patch first.
To Configure Outlook 97 for Internet Email:
* go to the Control Panel > Mail applet
* make sure that the profile that's showing (which typically is the
contents of your default profile) has the following services in it:
- Personal Folders (this defines the location that mail/items can be stored
in)
- Outlook Address Book - this service one takes the
electronic addresses from Contacts and turns them into an address book)
- Internet Mail (a mail transport - this is the one that moves mail from
your ISPs POP3 server to your Personal folders and from your Personal
Folders to your ISPs SMTP server [the whole loop for Internet e=mail])

The only service that might have some confusing parameters to set in it
would be the Internet Mail service. Before setting it up make sure you've
got the following info handy (complete list - I'm sure you know some of
these but I'm gonna list them anyway)

(If you've got four tabs in the Internet E-mail service properties -
Internet Mail Enhancement Patch service):

[On General Tab]
- A 'friendly' name to distinguish this service from other Internet E-mail
services in the same profile
- Your name
- Your company (if applicable)
- Your E-mail address
- A reply address (if you want replies from mail sent from this service to
go to another address)

[On Servers tab]
- Your ISP's SMTP server name (Outgoing mail)
- Your ISP's POP3 server name (Incoming mail)
- Your POP3 account name & password (unless you've got an MSN or Compuserve
POP3 mailbox in which case you check the Logon using Secure Password
Authentication button)

[On Connection tab]
- How you want to connect to the servers
- Do you want to disconnect after sending & receiving mail from this service

[On Advanced tab]
I'd leave most of these alone with the possible exception of the "Leave Mail
on Server" option (if you want to leave mail in your POP3 mailbox for
collection from another computer). The rest of the options normally aren't
used unless your ISP has an odd setup or a slow server.
--
Russ Valentine
[MVP-Outlook]

Actually I was more wondering about picking your brain about outlook Iv
never used it and have no idea how to actually set up an email account in
it. I have outlook 97 which is probably too old to actually use but hey
worth asking got nothing to lose..........?????

No. I've never used OE. Have you set it as the default in Control

Panel

Internet Options > Programs?
--
Russ Valentine
[MVP-Outlook]
you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply
found I couldn't make either incredimail or outlook express default
clients
only outlook would pop up. reinstalling fixed incredimail but

nothing
has

fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea how to
set
up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

So do we now have all the steps to repro, or is there anything

else
you

can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the
installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by

default
with

the
OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]
The fax was installed with the operating system I simply clicked
on
add
in
the printer window in able to use it.


But not disabled before you installed fax, right? And you
installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I
have
which
means
it was installed before I even went near Norton. (and I
usually
disable
Norton during the installations it only runs while I am
downloading)

message
Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be
running
when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll

post
the

reg
patches
that
fixed this problem before SP1 was released so you can try
them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be

wiped
out

by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text
between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg -
this
would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or
WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to
'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for

both
OS/

NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now

compared
to

then is all the same isn't any logical reason it isn't
working. with this install I have had problems

with
my

email clients as well it seemed about two weeks

after

I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This

is
the

only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not

respond

or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or

receiving

a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet

fails

to

do
so
the fax monitor will only open manually. and

when

it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment.

Also
when

receiving a fax the program does not

disconnect
once

the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending

it
does

actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install

a
few

weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows

nothing

if checked
all fax whether
it kicks
in) otherwise
it monitor
does task
bar

connection

in

 

[Russ Valentine [MVP-Outlook]]

I'd ask in the groups I posted or go to the site. As I said, I never deal
with OE.
--
Russ Valentine
[MVP-Outlook]

hmmmmmmm thanks for that Ill try to figure it out I usually get to setting
up profile and go HUH!

tried reinstalling outlook express and repair install nothing seems to work.
but I don't use it for email primarily I just like to have the options open
in case one stops working for whatever reason. (I do not like how it deals
with hotmail accounts) the problem is I cannot make it default I think the
registry keys are missing from the email section as a vague guess. if that
makes sense. the matter isn't urgent but I can't really leave it as is
likely to have it bite me on the bum eventually if I don't bother.

mmmmmmmmmmm got to go honey glazed lamb chops mmmmmmmmmmmmmmmmmmmmm yummy.

Well first, I'd fix OE to get its mail transport registered. A reinstall or
repair operation should do it. You do want a fully functional installation
of it. You can find all the information you'd need on OE here:
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x

A good website for information on OE is:
http://www.tomsterdam.com/

You're right. Outlook 97 is outdated and no longer supported. It was a very
cumbersome mail program at best, but I see no reason it would not work. Here
are the instructions for setting up e-mail in Outlook 97. Make sure you've
installed the Internet Mail Enhancement Patch first.
To Configure Outlook 97 for Internet Email:
* go to the Control Panel > Mail applet
* make sure that the profile that's showing (which typically is the
contents of your default profile) has the following services in it:
- Personal Folders (this defines the location that mail/items can be stored
in)
- Outlook Address Book - this service one takes the
electronic addresses from Contacts and turns them into an address book)
- Internet Mail (a mail transport - this is the one that moves mail from
your ISPs POP3 server to your Personal folders and from your Personal
Folders to your ISPs SMTP server [the whole loop for Internet e=mail])

The only service that might have some confusing parameters to set in it
would be the Internet Mail service. Before setting it up make sure you've
got the following info handy (complete list - I'm sure you know some of
these but I'm gonna list them anyway)

(If you've got four tabs in the Internet E-mail service properties -
Internet Mail Enhancement Patch service):

[On General Tab]
- A 'friendly' name to distinguish this service from other Internet E-mail
services in the same profile
- Your name
- Your company (if applicable)
- Your E-mail address
- A reply address (if you want replies from mail sent from this service to
go to another address)

[On Servers tab]
- Your ISP's SMTP server name (Outgoing mail)
- Your ISP's POP3 server name (Incoming mail)
- Your POP3 account name & password (unless you've got an MSN or Compuserve
POP3 mailbox in which case you check the Logon using Secure Password
Authentication button)

[On Connection tab]
- How you want to connect to the servers
- Do you want to disconnect after sending & receiving mail from this service

[On Advanced tab]
I'd leave most of these alone with the possible exception of the "Leave Mail
on Server" option (if you want to leave mail in your POP3 mailbox for
collection from another computer). The rest of the options normally aren't
used unless your ISP has an odd setup or a slow server.
--
Russ Valentine
[MVP-Outlook]

Actually I was more wondering about picking your brain about outlook Iv
never used it and have no idea how to actually set up an email account in
it. I have outlook 97 which is probably too old to actually use but hey
worth asking got nothing to lose..........?????


No. I've never used OE. Have you set it as the default in Control Panel

Internet Options > Programs?
--
Russ Valentine
[MVP-Outlook]
you wouldn't have any idea how to get my outlook express working
properly
would you? it kinda isn't recognised as an email client. one day I
simply
found I couldn't make either incredimail or outlook express default
clients
only outlook would pop up. reinstalling fixed incredimail but nothing
has
fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea

how
to

set
up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

So do we now have all the steps to repro, or is there anything else
you
can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
no you can actually select what you install as part of the
installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default
with
the
OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]
The fax was installed with the operating system I simply clicked
on
add
in
the printer window in able to use it.


message
But not disabled before you installed fax, right? And you
installed
Fax
after SP1?

disc

I

have
which
means
it was installed before I even went near Norton. (and I
usually
disable
Norton during the installations it only runs while I am
downloading)

in

are

so can
try

Notepad

or

WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to
'File|Import'
and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton
security
software I next install all relevant updates for both
OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and
SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of
times
and reinstalled XP I had to reinstall from a

new
disc

as
my children destroyed the other one the new

disc
was

purchased. it is effectively a new computer.

the
rest

of
the software I am using on my computer now compared
to
then is all the same isn't any logical reason it
isn't
working. with this install I have had problems with
my
email clients as well it seemed about two weeks after
I
reinstalled most registry keys for both outlook
express
and incredimail vanished under the email

heading
this

has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them
since
removing and adding it via windows componants.

it
is

recognised as a newsreader but not as an email
program.
(since I do not use outlook for email it isn't a
great
concern and incredimail has been repaired) This is
the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that

created
the

problem.
I assumed this worked before and now it doesn't.
What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is
each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond
or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings

everything
is

set
to
notify however no notification is given

either
by

way
of
task bar or fax monitor when sending or receiving
a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor

is
also

set
to
open when sending or receiveing a fax yet

fails

to
do
so
the fax monitor will only open manually. and when
it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem

is
in

fact
sending or receiving a fax at that moment. Also
when
receiving a fax the program does not disconnect
once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem

active
on

the
phone line. When a fax has completed sending it
does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens

each
and

every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
message
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed
from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message

Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using

XP
fax

for
the
last
six months. since I did a clean

install

a me
the nothing a
fax connection in
the fax
the

 

[Russ Valentine [MVP-Outlook]]

They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]

if it would cause problems like that why would they include it with the
disc. ...........?

I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]

the other disc did not have sp1 included. and yes it was a custom

install

I
prefer doing it that way I know whats being installed then. it wasn't the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you install
Fax
using a Custom install?

 

[Glow]

ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.

They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]

if it would cause problems like that why would they include it with the
disc. ...........?

I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
the other disc did not have sp1 included. and yes it was a custom install
I
prefer doing it that way I know whats being installed then. it

wasn't
the

first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you install
Fax
using a Custom install?

 

[Russ Valentine [MVP-Outlook]]

Just so you don't misunderstand me, I'm telling you that you have an as yet
undocumented and non-reproducible problem. All known, reproducible causes of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a seemingly
new problem arises. So far, we don't have any. Until they can reproduce the
problem, they can't begin working on a solution.

When you go to Tools > Fax Printer Status... in the Fax Console, what do you
see?
--
Russ Valentine
[MVP-Outlook]

ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.

They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]

if it would cause problems like that why would they include it with the
disc. ...........?
I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
the other disc did not have sp1 included. and yes it was a custom
install
I
prefer doing it that way I know whats being installed then. it wasn't
the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you
install
Fax
using a Custom install?

 

[Glow]

Everything in the console works properly the files move from incoming to
inbox as they should and indicate their status the problem is the
monitoring.
no alerts no response from fax monitor.

I do understand what you are saying I do realise that you can't help on a
problem you do not yet know much about.
I can't change a light bulb until I know it has blown either.

Just so you don't misunderstand me, I'm telling you that you have an as yet
undocumented and non-reproducible problem. All known, reproducible causes of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a seemingly
new problem arises. So far, we don't have any. Until they can reproduce the
problem, they can't begin working on a solution.

When you go to Tools > Fax Printer Status... in the Fax Console, what do you
see?
--
Russ Valentine
[MVP-Outlook]

ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.

They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]
if it would cause problems like that why would they include it with the
disc. ...........?
I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
the other disc did not have sp1 included. and yes it was a custom
install
I
prefer doing it that way I know whats being installed then. it wasn't
the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you
install
Fax
using a Custom install?

 

[Glow]

opps sorry was thinking of a different spot.
Fax Printer- Local
Status Connecting....

Just so you don't misunderstand me, I'm telling you that you have an as yet
undocumented and non-reproducible problem. All known, reproducible causes of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a seemingly
new problem arises. So far, we don't have any. Until they can reproduce the
problem, they can't begin working on a solution.

When you go to Tools > Fax Printer Status... in the Fax Console, what do you
see?
--
Russ Valentine
[MVP-Outlook]

ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.

They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]
if it would cause problems like that why would they include it with the
disc. ...........?
I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
the other disc did not have sp1 included. and yes it was a custom
install
I
prefer doing it that way I know whats being installed then. it wasn't
the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you
install
Fax
using a Custom install?

 

[Russ Valentine [MVP-Outlook]]

Aha.
Connecting...
Definitely a new problem then. The previous cause of this would show "Not
accessible"
--
Russ Valentine
[MVP-Outlook]

opps sorry was thinking of a different spot.
Fax Printer- Local
Status Connecting....

Just so you don't misunderstand me, I'm telling you that you have an as yet
undocumented and non-reproducible problem. All known, reproducible

causes

of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a seemingly
new problem arises. So far, we don't have any. Until they can reproduce the
problem, they can't begin working on a solution.

When you go to Tools > Fax Printer Status... in the Fax Console, what do you
see?
--
Russ Valentine
[MVP-Outlook]

ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
They prefer to discover and fix problems with fax after the software is
released rather than before

with
the

disc. ...........?
I understand. The Custom install would not likely be the

problem.
The

application of SP1 before Fax was installed might be. That is

the
main

difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
the other disc did not have sp1 included. and yes it was a custom
install
I
prefer doing it that way I know whats being installed then. it
wasn't
the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and did you
install
Fax
using a Custom install?

 

[Glow]

oh ok I'll just say HUH!

Aha.
Connecting...
Definitely a new problem then. The previous cause of this would show "Not
accessible"
--
Russ Valentine
[MVP-Outlook]

opps sorry was thinking of a different spot.
Fax Printer- Local
Status Connecting....

as
yet causes reproduce
the do
you

going

to

send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
They prefer to discover and fix problems with fax after the

software
is

released rather than before
--
Russ Valentine
[MVP-Outlook]
if it would cause problems like that why would they include it with
the
disc. ...........?
I understand. The Custom install would not likely be the problem.
The
application of SP1 before Fax was installed might be. That is the
main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
the other disc did not have sp1 included. and yes it was a custom
install
I
prefer doing it that way I know whats being installed then. it
wasn't
the
first time I had installed xp that's for sure.

But did your earlier disk also have SP1 preinstalled and

did
you

install
Fax
using a Custom install?

 

[Ashok Raj]

Ahhh... at last i see one more person like me having
problems.. here are the possiblities

Iam also seeing the same, but it happened after i
relocated the modem to a different pci slot. it appears
that monitor can only show activity on one modem (if you
have more than 1 on your system). THe article suggests us
to use MMC (need to figure out where that is on my XP
home install.. think mmc is only on windows professional)

some modems have built in processors and they typically
dont report status back to system software, so you cant
monitor whats happening...

if it worked before and not now possibly you have more
than 1 modem in your system, or maybe switched the slots
around after installation...

Iam also waiting for a solution, but just a few
possibilities.

keep me in the loop if you get the monitor to work...

ashok

-----Original Message-----
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]

List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification

fails

to

set

to

open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or

repair

I

completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both

send

and

for

the

nothing

in

of

my

unable

to

the

top


.

.

 

[Ashok Raj]

Is this Windows XP or XP Professional?

i use XP pro and dont see a problem. But on another
system i use XP home which exibits this same issue

-----Original Message-----
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]

List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification

fails

to

set

to

open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or

repair

I

completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both

send

and

for

the

nothing

in

of

my

unable

to

the

top


.

.

 

[Raghavendra R [MSFT]]

This information my help.

The link
http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
has more details in case you happen to install Norton Internet Security.

And fax monitor can monitor only one modem when you have multiple modems.


--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

Is this Windows XP or XP Professional?

i use XP pro and dont see a problem. But on another
system i use XP home which exibits this same issue

-----Original Message-----
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification

fails

to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set to
notify however no notification is given either by way of
task bar or fax monitor when sending or receiving a fax.
Modem responds, fax console receives the fax or sends the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also

set

to
open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or

repair

I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both

send

and
receive sucessfully I have been using XP fax

for

the
last
six months. since I did a clean install a few weeks
ago
however The Fax monitor shows absolutely

nothing

in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all

of

my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it has
been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in) There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have to
hang
up and call them back. If the fax monitor does not
open
and does not respond to the activity I am

unable

to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in

the

top
section and nothing at all appearing in the lower
section. I only know what is going on by checking
the
actual fax console.

I have removed then reconfigure the fax the modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.

.

 

[Andy MacAskill]

Excuse me for interjecting. My fax monitor (XP Pro) was working just fine
until--yes, you got me thinking that Norton Personal Firewall (and/or Norton
SystemWorks) was the problem--until I installed that Firewall.

Thus, with your heads-up, I found this:
http://service1.symantec.com/SUPPOR...88256cf60063c54d?OpenDocument&src=bar_sch_nam.

Much obliged.

So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
--
Russ Valentine
[MVP-Outlook]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with

the
OS.

It must be installed expressly from Control Panel > Add/Remove.

add

in
the printer window in able to use it.


But not disabled before you installed fax, right? And you

installed
Fax

after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important.
Next
time do your Norton Security last. It should never be running when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg
patches
that
fixed this problem before SP1 was released so you can try

them.
I'm

not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this
would
apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or

WordPad,

go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.