Fax monitor in XP not responding or displaying any data

[Glow]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the last
six months. since I did a clean install a few weeks ago
however The Fax monitor shows absolutely nothing in the
way of activity. it opens up it gives me the options to
answer now or hide etc. but shows nothing if you extend
the display window. I have double checked all of my
settings I have it set to open automatically when sending
and receiving yet it does not open if a fax is being sent
or received. (this can be quite a hassle)it will only
open manually yet it answers a Fax whether it has been
opened or not (set to do so automatically because without
the monitor responding I have no way to manually receive
it conviently before my message bank kicks in)There is
the problem I have to disable it otherwise it interupts
my phone calls. and if it does that i then have to hang
up and call them back. If the fax monitor does not open
and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not hang up
once the transmittal has completed it simply continues to
clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking the
actual fax console.

I have removed then reconfigure the fax the modem the
lot....What more can I do I seriously need this thing
working?

 

[Russ Valentine [MVP-Outlook]]

A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem.

 

[Glow]

Well SP1 is already installed there are no available
updates. The other week was not an update or repair I
completely reformatted my HDD and installed from scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the last
six months. since I did a clean install a few weeks ago
however The Fax monitor shows absolutely nothing in the
way of activity. it opens up it gives me the options to
answer now or hide etc. but shows nothing if you extend
the display window. I have double checked all of my
settings I have it set to open automatically when sending
and receiving yet it does not open if a fax is being sent
or received. (this can be quite a hassle)it will only
open manually yet it answers a Fax whether it has been
opened or not (set to do so automatically because without
the monitor responding I have no way to manually receive
it conviently before my message bank kicks in)There is
the problem I have to disable it otherwise it interupts
my phone calls. and if it does that i then have to hang
up and call them back. If the fax monitor does not open
and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not hang up
once the transmittal has completed it simply continues to
clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking the
actual fax console.

I have removed then reconfigure the fax the modem the
lot....What more can I do I seriously need this thing
working?

.

 

[Russ Valentine [MVP-Outlook]]

Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]

Well SP1 is already installed there are no available
updates. The other week was not an update or repair I
completely reformatted my HDD and installed from scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the last
six months. since I did a clean install a few weeks ago
however The Fax monitor shows absolutely nothing in the
way of activity. it opens up it gives me the options to
answer now or hide etc. but shows nothing if you extend
the display window. I have double checked all of my
settings I have it set to open automatically when sending
and receiving yet it does not open if a fax is being sent
or received. (this can be quite a hassle)it will only
open manually yet it answers a Fax whether it has been
opened or not (set to do so automatically because without
the monitor responding I have no way to manually receive
it conviently before my message bank kicks in)There is
the problem I have to disable it otherwise it interupts
my phone calls. and if it does that i then have to hang
up and call them back. If the fax monitor does not open
and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not hang up
once the transmittal has completed it simply continues to
clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking the
actual fax console.

I have removed then reconfigure the fax the modem the
lot....What more can I do I seriously need this thing
working?

.

 

[Glow]

List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set to
notify however no notification is given either by way of
task bar or fax monitor when sending or receiving a fax.
Modem responds, fax console receives the fax or sends the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set to
open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]

Well SP1 is already installed there are no available
updates. The other week was not an update or repair I
completely reformatted my HDD and installed from scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the last
six months. since I did a clean install a few weeks ago
however The Fax monitor shows absolutely nothing in the
way of activity. it opens up it gives me the options to
answer now or hide etc. but shows nothing if you extend
the display window. I have double checked all of my
settings I have it set to open automatically when sending
and receiving yet it does not open if a fax is being sent
or received. (this can be quite a hassle)it will only
open manually yet it answers a Fax whether it has been
opened or not (set to do so automatically because without
the monitor responding I have no way to manually receive
it conviently before my message bank kicks in)There is
the problem I have to disable it otherwise it interupts
my phone calls. and if it does that i then have to hang
up and call them back. If the fax monitor does not open
and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not hang up
once the transmittal has completed it simply

continues
to

clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking the
actual fax console.

I have removed then reconfigure the fax the modem the
lot....What more can I do I seriously need this thing
working?


.

.

 

[Russ Valentine [MVP-Outlook]]

Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]

List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set to
notify however no notification is given either by way of
task bar or fax monitor when sending or receiving a fax.
Modem responds, fax console receives the fax or sends the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set to
open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]

Well SP1 is already installed there are no available
updates. The other week was not an update or repair I
completely reformatted my HDD and installed from scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the
last
six months. since I did a clean install a few weeks ago
however The Fax monitor shows absolutely nothing in the
way of activity. it opens up it gives me the options to
answer now or hide etc. but shows nothing if you extend
the display window. I have double checked all of my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is being
sent
or received. (this can be quite a hassle)it will only
open manually yet it answers a Fax whether it has been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)There is
the problem I have to disable it otherwise it interupts
my phone calls. and if it does that i then have to hang
up and call them back. If the fax monitor does not open
and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not hang up
once the transmittal has completed it simply continues
to
clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking the
actual fax console.

I have removed then reconfigure the fax the modem the
lot....What more can I do I seriously need this thing
working?


.

.

 

[Glow]

What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]

List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set to
notify however no notification is given either by way of
task bar or fax monitor when sending or receiving a fax.
Modem responds, fax console receives the fax or sends the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set to
open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or repair I
completely reformatted my HDD and installed from scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the
last
six months. since I did a clean install a few

weeks
ago

however The Fax monitor shows absolutely nothing

in
the

way of activity. it opens up it gives me the options to
answer now or hide etc. but shows nothing if you extend
the display window. I have double checked all of my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is being
sent
or received. (this can be quite a hassle)it will only
open manually yet it answers a Fax whether it has been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)

There
is

the problem I have to disable it otherwise it interupts
my phone calls. and if it does that i then have

to
hang

up and call them back. If the fax monitor does

not
open

and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not hang up
once the transmittal has completed it simply continues
to
clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking the
actual fax console.

I have removed then reconfigure the fax the modem the
lot....What more can I do I seriously need this thing
working?


.



.

.

 

[Russ Valentine [MVP-Outlook]]

So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]

What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]

List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set to
notify however no notification is given either by way of
task bar or fax monitor when sending or receiving a fax.
Modem responds, fax console receives the fax or sends the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set to
open when sending or receiveing a fax yet fails to do so
the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or repair I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the
last
six months. since I did a clean install a few weeks
ago
however The Fax monitor shows absolutely nothing in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all of my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it has
been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in) There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have to
hang
up and call them back. If the fax monitor does not
open
and does not respond to the activity I am unable to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in the top
section and nothing at all appearing in the lower
section. I only know what is going on by checking
the
actual fax console.

I have removed then reconfigure the fax the modem
the
lot....What more can I do I seriously need this
thing
working?


.



.

.

 

[Glow]

As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.

-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]

What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification

fails
to

happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is

set
to

notify however no notification is given either by

way
of

task bar or fax monitor when sending or receiving a fax.
Modem responds, fax console receives the fax or

sends
the

fax and responds accordingly the problem is no
notification taking place. The fax monitor is also

set
to

open when sending or receiveing a fax yet fails to

do
so

the fax monitor will only open manually. and when it does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or

repair
I

completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002 Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both

send
and

receive sucessfully I have been using XP fax

for
the

last
six months. since I did a clean install a few weeks
ago
however The Fax monitor shows absolutely

nothing
in

the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all

of
my

settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it has
been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in) There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then

have
to

hang
up and call them back. If the fax monitor does not
open
and does not respond to the activity I am

unable
to

disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in

the
top

section and nothing at all appearing in the lower
section. I only know what is going on by checking
the
actual fax console.

I have removed then reconfigure the fax the modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.

.

 

[Russ Valentine [MVP-Outlook]]

Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg patches that
fixed this problem before SP1 was released so you can try them. I'm not sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]

As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.

-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]

What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails
to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set
to
notify however no notification is given either by way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set
to
open when sending or receiveing a fax yet fails to do
so
the fax monitor will only open manually. and when it
does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send
and
receive sucessfully I have been using XP fax for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all of
my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it has
been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in the
top
section and nothing at all appearing in the lower
section. I only know what is going on by checking
the
actual fax console.

I have removed then reconfigure the fax the modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.

.

 

[Glow]

Sorry Russ it didn't work still no response from it...

Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg patches that
fixed this problem before SP1 was released so you can try them. I'm not sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]

As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.

-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails
to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set
to
notify however no notification is given either by way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set
to
open when sending or receiveing a fax yet fails to do
so
the fax monitor will only open manually. and when it
does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send
and
receive sucessfully I have been using XP fax for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all of
my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it has
been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in the
top
section and nothing at all appearing in the lower
section. I only know what is going on by checking
the
actual fax console.

I have removed then reconfigure the fax the modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.



.

 

[Glow]

Russ as I mentioned earlier SP1 was included in the disc I have which means
it was installed before I even went near Norton. (and I usually disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg patches that
fixed this problem before SP1 was released so you can try them. I'm not sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]

As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.

-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each and
every time I send or receive a fax, notification fails
to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or receiving
fax. I have double checked settings everything is set
to
notify however no notification is given either by way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also set
to
open when sending or receiveing a fax yet fails to do
so
the fax monitor will only open manually. and when it
does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no available
updates. The other week was not an update or repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

Ok here is the problem I use my fax to both send
and
receive sucessfully I have been using XP fax for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all of
my
settings I have it set to open automatically when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it has
been
opened or not (set to do so automatically because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in the
top
section and nothing at all appearing in the lower
section. I only know what is going on by checking
the
actual fax console.

I have removed then reconfigure the fax the modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.



.

 

[Russ Valentine [MVP-Outlook]]

But not disabled before you installed fax, right? And you installed Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]

Russ as I mentioned earlier SP1 was included in the disc I have which means
it was installed before I even went near Norton. (and I usually disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg patches that
fixed this problem before SP1 was released so you can try them. I'm not sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]

As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

The fax was installed with the operating system I simply clicked on add in
the printer window in able to use it.

But not disabled before you installed fax, right? And you installed Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]

Russ as I mentioned earlier SP1 was included in the disc I have which means
it was installed before I even went near Norton. (and I usually disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg

patches
that

fixed this problem before SP1 was released so you can try them. I'm

not
sure

you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Russ Valentine [MVP-Outlook]]

I don't understand. The Fax Service is not installed by default with the OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]

The fax was installed with the operating system I simply clicked on add in
the printer window in able to use it.

But not disabled before you installed fax, right? And you installed Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]

Russ as I mentioned earlier SP1 was included in the disc I have which means
it was installed before I even went near Norton. (and I usually disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg patches
that
fixed this problem before SP1 was released so you can try them. I'm not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would
apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with the OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]

The fax was installed with the operating system I simply clicked on add in
the printer window in able to use it.

But not disabled before you installed fax, right? And you installed Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have which
means
it was installed before I even went near Norton. (and I usually disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so

important.
Next

time do your Norton Security last. It should never be running when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg patches
that
fixed this problem before SP1 was released so you can try them.

I'm
not

sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would
apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad,

go
to

'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Russ Valentine [MVP-Outlook]]

So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
--
Russ Valentine
[MVP-Outlook]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with the OS.
It must be installed expressly from Control Panel > Add/Remove.
--
Russ Valentine
[MVP-Outlook]

The fax was installed with the operating system I simply clicked on

add

in

the printer window in able to use it.


But not disabled before you installed fax, right? And you installed Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have which
means
it was installed before I even went near Norton. (and I usually disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important.
Next
time do your Norton Security last. It should never be running when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg
patches
that
fixed this problem before SP1 was released so you can try them. I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would
apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or

WordPad,

go

to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

yeah I have checked that it isn't the NIS nothing differed in the
installation except the disc used which was brand new.

So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
--
Russ Valentine
[MVP-Outlook]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with

the
OS.

It must be installed expressly from Control Panel > Add/Remove.

add

in
the printer window in able to use it.


But not disabled before you installed fax, right? And you

installed
Fax

after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important.
Next
time do your Norton Security last. It should never be running when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg
patches
that
fixed this problem before SP1 was released so you can try

them.
I'm

not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this
would
apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or

WordPad,

go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Glow]

you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply
found I couldn't make either incredimail or outlook express default clients
only outlook would pop up. reinstalling fixed incredimail but nothing has
fixed outlook think registry keys are missing.
wouldn't be so bad except for the fact I have absolutely no idea how to set
up a email account in outlook 97.(and isn't any instructions anywhere
either. (I like to at least have em working wether I use em or not)

So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
--
Russ Valentine
[MVP-Outlook]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with

the
OS.

It must be installed expressly from Control Panel > Add/Remove.

add

in
the printer window in able to use it.


But not disabled before you installed fax, right? And you

installed
Fax

after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so important.
Next
time do your Norton Security last. It should never be running when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg
patches
that
fixed this problem before SP1 was released so you can try

them.
I'm

not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this
would
apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or

WordPad,

go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.

 

[Russ Valentine [MVP-Outlook]]

But did your earlier disk also have SP1 preinstalled and did you install Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]

yeah I have checked that it isn't the NIS nothing differed in the
installation except the disc used which was brand new.

So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]

no you can actually select what you install as part of the installation
process you simply need select a custom installation.

I don't understand. The Fax Service is not installed by default with the
OS.
It must be installed expressly from Control Panel > Add/Remove.

on
add

in
the printer window in able to use it.


But not disabled before you installed fax, right? And you installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
Russ as I mentioned earlier SP1 was included in the disc I have
which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am downloading)

Oh, ick. No wonder. That's why the steps to repro are so
important.
Next
time do your Norton Security last. It should never be

running
when

you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the reg
patches
that
fixed this problem before SP1 was released so you can try them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this
would
apply
the key to the registry (assuming that Merge is the default
action).

3a. If double clicking the RENAMED file opens Notepad or WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to

'File|Import'
and

navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

message
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.