Fax Console & Internet Connection Wizard

[Guest]

I have one XP workstation (out of 20) on my network that has this problem:

Using the Windows XP Fax Console, when I right-click on a fax and select
Mail To... (or click the Mail To button on the toolbar), the Internet
Connection Wizard starts. All of the other machines bring up a new Outlook
message with the fax as an attachment. How do I get this workstation to
perform like that?

Thanks.
Tony

 

[Russ Valentine [MVP-Outlook]]

You R click on a Fax?
Where and how did you create this "fax?"
What Outlook/Office version?
List your steps more clearly.

 

[Guest]

We receive our faxes via a fax modem and view and route them through e-mail
using the Windows XP Fax Console. I can get a fax from either the Inbox or
the Sent Items folder. From there it is as I said before.

Tony

You R click on a Fax?
Where and how did you create this "fax?"
What Outlook/Office version?
List your steps more clearly.

--
Russ Valentine
[MVP-Outlook]

I have one XP workstation (out of 20) on my network that has this problem:

Using the Windows XP Fax Console, when I right-click on a fax and select
Mail To... (or click the Mail To button on the toolbar), the Internet
Connection Wizard starts. All of the other machines bring up a new
Outlook
message with the fax as an attachment. How do I get this workstation to
perform like that?

Thanks.
Tony

 

[Russ Valentine [MVP-Outlook]]

Interesting, since Windows XP Fax no longer supports routing to an email
Inbox.
Explain more accurately, please.
--
Russ Valentine
[MVP-Outlook]

We receive our faxes via a fax modem and view and route them through
e-mail
using the Windows XP Fax Console. I can get a fax from either the Inbox
or
the Sent Items folder. From there it is as I said before.

Tony

You R click on a Fax?
Where and how did you create this "fax?"
What Outlook/Office version?
List your steps more clearly.

--
Russ Valentine
[MVP-Outlook]

I have one XP workstation (out of 20) on my network that has this
problem:

Using the Windows XP Fax Console, when I right-click on a fax and
select
Mail To... (or click the Mail To button on the toolbar), the Internet
Connection Wizard starts. All of the other machines bring up a new
Outlook
message with the fax as an attachment. How do I get this workstation
to
perform like that?

Thanks.
Tony

 

[Earl F. Parrish]

I have one XP workstation (out of 20) on my network that has this
problem:

Using the Windows XP Fax Console, when I right-click on a fax and
select
Mail To... (or click the Mail To button on the toolbar), the
Internet
Connection Wizard starts. All of the other machines bring up a
new Outlook
message with the fax as an attachment. How do I get this
workstation to
perform like that?

Thanks.
Tony

Check in Internet Options (Right-Click on IE icon/Properties) to
make sure Never Dial a Connection is checked under Connections.

 

[Earl F. Parrish]

Interesting, since Windows XP Fax no longer supports routing to an
email Inbox.
Explain more accurately, please.

The feature is supported if you have Outlook using Fax Mail
Transport. A tif file is attached to a new email message window.

 

[Russ Valentine [MVP-Outlook]]

No it isn't. Only sending faxes from Outlook is supported. Incoming faxes
cannot be routed to Outlook. Well documented:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q311794&ID=KB;EN-US;Q311794

 

[Earl F. Parrish]

No it isn't. Only sending faxes from Outlook is supported.
Incoming faxes cannot be routed to Outlook. Well documented:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q311794&ID=KB;EN-US;Q311794

It works with Outlook 2003.

 

[Russ Valentine [MVP-Outlook]]

Routing received faxes to Outlook's Inbox with Windows XP Fax works with no
version of Outlook. I would love to see evidence to the contrary. By
Microsoft's own admission that feature was removed.

 

[Earl F. Parrish]

Routing received faxes to Outlook's Inbox with Windows XP Fax
works with no version of Outlook. I would love to see evidence to
the contrary. By Microsoft's own admission that feature was
removed.

This is the scenario I perceive with the original poster. Each of
the workstations on his network has fax modems connected to the
telephone network. Whether each as its own number is unclear. One
of the workstations receives a fax. The operator of that
workstation emails the fax, just as you can any file on a computer,
as an attachment to a email message to some or all of the other
workstations. Outlook should use the established connection setting
in Internet Explorer to send the message. In the case of the errant
Windows XP workstation, the Internet connection is messed up and the
Wizard starts to setup a new connection. By configuring the
connection the same as the other workstations, the problem would be
solved.

For the workstation originally receiving the fax, a copy would be
present in the Sent Items folder. For those receiving a copy of the
fax by email, a copy would be in the Inbox. No one said that the
original incoming fax would be in the Inbox of the receiving
workstation.

I will admit that this is not a fax problem per se, but is an
Internet connection problem. The original poster might have been
brushed off in another newsgroup, just as you did here.

 

[Russ Valentine [MVP-Outlook]]

I see. That makes sense. The email routing is being done manually, then.
You were much better at reading between the lines than I. That was why I
kept asking for clarification as to what the actual steps were that produced
the behavior. And, indeed, the issue has nothing to do with the XP fax
software or its integration with Outlook. But knowing what the default email
software is and how it is configured would be necessary to arrive at a
solution.