Extra Page Sent When Using Windows XP Fax Console

[adijamira]

When I scan in a document and send it as a fax using XP Fax, My
computer sends an extra blank (except for the time/date banner) page.
This happens, both if I use a cover page, or not. If I fax a file such
as Word or Excel, (scanner nor used) no extra page is sent. Can anyone
tell me how to eliminate this extra page?

 

[Russ Valentine [MVP-Outlook]]

By which method are you sending the fax?

 

[adijamira]

I,m sending the fax using my scanner/printer program. It is an Epson
and I use their "scan to fax" capability. I scan the document, and
Windows XP Fax Console sends the fax, but it always sends an extra
blank page. If I do not need to use the scanner, i.e. I fax a file from
my computer, there is no extra page.

 

[Russ Valentine [MVP-Outlook]]

So how exactly are you invoking the Windows XP Fax Service and from what
application?

 

[Hal Hostetler [MVP S/U]]

That would be something involving Epson's "scan to fax" application; your
best bet is to contact Epson and see if they have an update for this
application that eliminates the extra blank page it sends.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[adijamira]

The Epson program invokes the Windows XP Fax Service. After Epson scans
the document, it invokes the XP Send Fax Wizard. I fill in the
appropriate telephone number, either choose a cover page or no cover
page, and send the fax. if I choose cover page and my document is one
page long, the fax will consist of 3 pages. If I choose no cover page
the fax will consist of 2 pages. In either case an extra last page that
is blank except for the "banner" is transmitted. "Banner" being the one
line entry showing the date and time and fax numbers.

 

[adijamira]

I called Epson technical, and they said I should contact Microsoft. I
e-mailed Microsoft, but because my Windows XP is "group installed" they
won't help me.

 

[Russ Valentine [MVP-Outlook]]

Cannot repro this with Windows XP Fax.